Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Worst Customer Service in ALL of Central Texas Called in advanced regarding a used Dodge Truck I saw on-line at Nyle Maxwell. The Dodge truck was FILTHY, DIRTY, leaked antifreeze and looked disgust Called in advanced regarding a used Dodge Truck I saw on-line at Nyle Maxwell. The Dodge truck was FILTHY, DIRTY, leaked antifreeze and looked disgusting!! Amanda, sales lady said it was OK, they get there trucks like that all the time. We were stunned! We quickly jumped in our nice shiny and clean Silver Chevy Camaro and fled out of there as fast as we possibly could. I'm still having nightmare's of the BAD Truck shopping experience at Nyle Maxwell Austin. Review is a - (minus) More

Waste of time After driving. 2 hours, it was the worst car buying experience ever, disrespecfiul and extremely mediocre experience ever' the individual was laughing After driving. 2 hours, it was the worst car buying experience ever, disrespecfiul and extremely mediocre experience ever' the individual was laughing and making fun of the of the situation ! No, only they sold the car that they offer by the phone , they offer 2000 dollars below the trade value of my car! Highly disrespectful to the military to say the list . More

Disrespectful and ripped off I am very dissatisfied with my experience. I dropped off my jeep at noon and was told it would be ready by five. I called shortly after five and th I am very dissatisfied with my experience. I dropped off my jeep at noon and was told it would be ready by five. I called shortly after five and they had no paperwork on my jeep. After 20 minutes they called me back and said that they were very busy and were not able to get to it. Most likely they lost the paperwork and wouldn't admit to it. I had to rearrange my schedule and had to get a guarantee from Kevin that it would be ready between 9 and 930 in the morning. The jeep was ready at 9:30 with minutes to spare. I already had a ride on the way because I couldn't be late for a meeting with a client, (customers don't like to be kept waiting and I respect that). On top of all of that I was charged for shop supplies which we all know is just way to pad the profit. I had to ask for a 10% coupon from an offer I found online but it wasn't sent to my email, they reluctantly gave it to me. The discount pretty much just covered the cost of the bogus shop supplies, that was not part of my estimate to begin with. The only response I got back from the dealer about this was a weak excuse on how a tech fell two weeks prior and they were shorthanded. That has absolutely nothing to do with not having a vehicle ready and the promised time when you already know you're short staffed. I will never return. Read all the yelp reviews. Especially the "not recomended". Those were from people who have only done one review because they signed up just to explain the horrible experience they had,. More

Best Dealership in TEXAS! Nyles Maxwell Jeep Carl Sigo did an Awesome job. This is the second vehicle we have bought from Maxwell in the last 6mo and will be looking to buy my daughter a Jeep wit Carl Sigo did an Awesome job. This is the second vehicle we have bought from Maxwell in the last 6mo and will be looking to buy my daughter a Jeep within the next year & all the credit goes to Carl!!! We Love our Jeep & Love doing Business with Nyle Maxwell Jeep!!! More

Horrible and Insulting! HORRIBLE! We were attempting to buy a vehicle long distance after finding the exact one we wanted on AutoTrader. We called and gave the information HORRIBLE! We were attempting to buy a vehicle long distance after finding the exact one we wanted on AutoTrader. We called and gave the information to Christopher Taylor for financing and waited and waited and waited-this was on a Saturday. He promised to call back by the end of the day and nothing. Over the next couple of days, I sent at least 7 emails to different people and never got a response. I work in an area with no cell reception but I told Chris in at least 2 emails that I can respond to emails only. Finally we called today and spoke to Chris and surprise! He sold the truck on the same Saturday we had been discussing it. I guess we didn't merit even a call back. He said he "thought we couldn't handle the payment". Which is funny since he never got back to us with a payment or any financing options whatsoever. What a joke! We were willing to spend the time and money to drive 6 hours to do business with them, but I'm grateful they saved us the hassle. Run don't walk as far and as fast away from this place as you can. More

Disgusted Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never Unfortunately there is not a negative star option. We have traveled half way across the United States to purchase high dollar trucks before and never have we been subjected to the incompetence, unprofessionalism, and pure lack of respect that we encountered at this dealership. After much negotiation via email, they must not believe in using the telephone, we arrived at a deal. After spending 10+ hours removing hitch! lights! and company logos, We proceeded to drive 1 1/2 hours to take delivery of the truck. When we arrived we were brought to the vehicle which was exceptionally dirty and had not been detailed as promised. Prior to our arrival the general manager, Mike Wilson, had stated he was taking over the deal and would make sure everything was done properly. Obviously he never looked at the vehicle as the detail work was not done. We then left the dealership for approximately an hour and a half to go have dinner while they did the detail work. Once we returned to the dealership we were able to inspect the vehicle and then found scratches on the tire rims (2) and on the front bumper in the paint. This is a brand new 2014 Dodge 3500 very expensive truck. We were then told that the dealership would not repair the Defects in this brand-new vehicle as we were getting too good of a deal. We then walked back outside to look at the truck again when the new car sales manager, Chris Meadows, came out to greet us. He is the only individual at the dealership that showed professionalism. Chris then assured us that he would put in writing that these defects would be repaired. We proceeded to go back inside to sign the paperwork. It was at this point that the general manager told us that he would not sell us the vehicle. I will be going to a reputable dealership tomorrow to purchase a truck. I do however feel it necessary to let everyone know what kind of business Nyle Maxwell is doing. Buyer beware! More

Worst car buying experience that I have ever had. Dishonest dealer from the sale through financing. So far the dealer is unwilling to make things right. Dishonest dealer from the sale through financing. So far the dealer is unwilling to make things right. More

My problems with this dealership started from the day I purchased my 2013 Dodge Challenger. I went in on a Sunday in March 2013 to purchase my car (after dealing with the online sales staff). The sales pro purchased my 2013 Dodge Challenger. I went in on a Sunday in March 2013 to purchase my car (after dealing with the online sales staff). The sales process was easy and I had no problems. They told me the vehicle I was buying was at a "overflow lot" that was closed on Sundays, but they would get the car first thing Monday morning, have it detailed and ready to go by lunch. I went to the dealership around 1p that Monday, to find that my car was on the lot, but had not been touched and was sitting waiting to be detailed. I was told that the car would be ready that afternoon for pick up. I finally get a call around 5:30p so say that the car would not be ready as there was a recall due to a faulty wire that could possibly make the engine catch on fire (why I was not told this when making my purchase is beyond me). I was told they were getting the parts in the next day and mine would be one of the first to get fixed. Over the course of the next 11 days, I was continuously told that my car would be ready the next day. Finally, on the 12th day I was called by the Service Manager and told that Chrysler had let them know that the cars that were brought in from the recall would have to be fixed first since they were already being driven and that he was receiving more parts the next day and my car was on the list to get fixed. Amazingly I was called the next day (day 13) to pick up my car. When I arrived at the dealership to get my car, there were 2 deep scratches on the front on the car about 4" long each. I asked why this was not taken care of before I was called to get my car and was told that the body shop would have to do the work but there were backed up until the next Wednesday. I could drive my car until then and then bring it back. So I did just this and brought it back on the Wednesday. I was told the car would be ready to pick up on that Friday. I call on Friday to check the status on when I would be able to pick up the car and was told that the paint still needed to dry and the car would not be ready to pick up until the following Monday as there were closed on Saturdays. Finally on the Monday, 3 full weeks since the time I purchased the car and many lies later I was able to pick up my car. Fast forward to September 2013 as I bring my vehicle in for service due to a clicking noise coming from the driver side front tire (20" chrome clad Challenger Wheels) and the check engine light on after just 2K miles. I dropped my car off on a Saturday and was told by my Service Adviser it would not be able to be looked at until the following Monday. I was called on Monday and told that they were able to hear the clicking noise from the tire and one would be ordered to replace it and it would be in on Tuesday. On Tuesday I was called by my Service Adviser and was told that he ordered the wrong size wheel (18" instead of the 20" that was on my car) and that he would have to order the right size and would need it for another day. That evening I get a call again to let me know that the 20" wheel was on back order due to a large number of vehicles having this problem. I asked him if he was just able to switch the wheel out with one of the several other Challengers they had on the lot and he said they could not do that. He told me I could pick the car up on Wednesday and would be called when the part came in. I picked up my car and was told that the check engine light was due to the gas cap and that it had been tightened and the light reset and that the wheel was ordered (which to this day the check engine light comes for about 75 miles after each time I get gas). Over the course of the next 2 months I would call to check the status of my wheel and each time was told they expected the part in that week and would call me. I dropped my car off to have the oil changed and tires rotated at the 2 month mark from when I originally brought the car in and was told again that they expected the part that week. I asked my service guy what the end game would be if the wheel did not come back into stock soon and he just smiled and went on with his day. Over the next month I did not follow up to see if they were going to call me at all to update and of course I received 0 phone calls. Finally, 2 days before the 3 month mark, December 17, 2013 I called my service adviser and left him a message that I had been patient in the process but that time had come to an end and wanted my vehicle fixed and if I did not hear back from him I would pursue other avenues to alleviate the problem. I get a call back about 10 minutes later letting me know that he would pull the ticket and find out the status and call me back that day. Of course, no call back came. I called the next morning, December 18, 2013 and spoke to the Service Director. I told him my situation and he said he would call me back within 30 minutes with an update. Surprisingly, I did get a call back and was told that the part was in and when could I drop the car off? I told him I would drop it off the next morning, December 19, 2013 at 9:30a. He told them that would be fine and to ask for him when I arrived. The next morning, December 19, 2013 I show up at 9:30a to deliver my car and of course when I ask for the Service Director, he is not there but my Service Adviser was and had spoken to him about the situation. I told him that the Service Director had told me the part was in and he responded that he was pretty sure it was a 18" wheel not the 20" wheel that was in and he had told the Service Director that. I asked him what the possibility was of just having all 4 wheels replace with something different and was told me since its under warranty they cant switch out all 4 wheels (Huh?!, I find this hard to believe). None the less, I told him I would leave the car with him for the day and pick it up the following day, Friday December 20, 2013. I never received any call on Thursday December 19, 2013 in regards to the status and so far have called on December 20, 2013, 2 times for the Service Director (left a message), 1 time for the Service Manager and 1 time to the service department (whom told me he would find out the status and have a service adviser call me) and have yet to receive any call back. I will continue to try to make contact with the Service Department to try to finally get the problem solved (not holding my breath). Buyer Beware when purchasing from this dealership as anytime service is needed, you will be given the old "cant replicate the problem", mislead and told many lies as per the Car Salesman way. Hopefully if you've already bought from them you have better luck than me as everyone deserves to have a quality car to drive when spending so much this day in age. More

Bought the car from them, used in July this year. The salesperson was excellent and treated us very well. So, naturally, I wanted to use their service department. Bad idea. I have never been so frustrate salesperson was excellent and treated us very well. So, naturally, I wanted to use their service department. Bad idea. I have never been so frustrated with customer service in my life! I am still being given the run around over a burnt out headlight bulb and hoses for windshield washer fluid like you wouldn't believe. My 90 days has not been up yet, when I called them to tell them I just discovered that my headlamp was not coming on on the front passenger side and the windshield washer fluid was not coming out, I was greeted with' "bring it in and we will check it out" it is a 30mins trip and I am down to one vehicle currently and have 2 small kids and a full time job. Anyway, went in on a Saturday and was told that they were too busy to look at the vehicle and to bring it in some other time. I called back and made an appointment to drop it off this past Monday. I didn't receive a call by 3pm so I called in and was told the car hadn't been looked at as yet and would be. I then was picked up via their shuttle at 5pm only to discover that nothing had been done and I had to wait for them to replace the bulb. The hose parts weren't there. I paid for everything to the tune of 216 and change and was told I would get a phone call the next day when the hoses were there and released at 5.23 to rush and pick my kids up from daycare at 6pm when they close. I made it a few minutes late. I waited for the phone call and it never came. I left work and called back at 4.30 and was told parts didn't come and to drop off my vehicle the next day to which I said I would rather get a phone call when the parts were there and then I would take it in. The customer no-service coordinator asked me what my phone number was! How was he going to call me when the parts were delivered? I have now called the Managing Director, Michael Wilson and had to leave a message. I am sooo frustrated and really disappointed. Did I mention that while I was there I witnessed a phone call where the customer was lied to? In plain daylight! I will await a phone call from the MD even though I did send an email last night and received a auto message stating I would receive communicate shortly from a Lily, in charge of customer service. I wouldn't buy another vehicle from them as I would here great service ONLY during sales and then after that, their lifetime warranty isn't worth the paper it is written on. If I do ever receive a call back to make this right, I will post another review on this site. But for now, I sleep frustrated and pray it doesn't rain. More

Nyle Maxwell is about 350 miles away from my hometown, but it was the customer service that made it the place where I bought my Challenger RT. I had called several local dealers and several ones across Te but it was the customer service that made it the place where I bought my Challenger RT. I had called several local dealers and several ones across Texas, and nobody other than Polo Zapiain in Nyle Maxwell took the time and seriousness to make my first new care purchase happen. From getting the vehicle of my color preference to the dealership, after they didn't have any white ones, to customizing it with the black RT stripes for free, after other dealerships where charging $1500 just for the stripes. Because of the distance, everything was done through the phone, and Polo Zapiain was always available to answer any questions and keep me up to date on the status of the car. The whole process took about a week and a half. I took I flight to Austin and was picked up by Mr. Zapiain himself. We pulled into the dealership and there was my Challenger RT exactly how I had envisioned it. Mr. Zapiain took me through all the paperwork, and Kenneth in finance was also very friendly and helpful. I left the dealership in my new car to a 6 hour drive back home, but every mile was worth it. I told everybody back home about my experience with Nyle Maxwell and definitely recommend this dealership to anyone. Thanks again for making it happen. More