Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Great Experience Great customer service, friendly, clean atmosphere and best prices around. Very knowledgeable and respectful of customers needs and wants in a vehi Great customer service, friendly, clean atmosphere and best prices around. Very knowledgeable and respectful of customers needs and wants in a vehicle they are looking for . More

Used car for new driver We found a great car but it appeared to have someone that was buying it, the deal fell through and Bill contacted us right away. Reliable, clean Hond We found a great car but it appeared to have someone that was buying it, the deal fell through and Bill contacted us right away. Reliable, clean Honda with low miles. Look forward to surprising our son. More

Service for my Dodge 1500 Lone Star truck My service host, Valarie, was very helpful and attentive. She took care of all my concerns and explained what was done and pending on my truck; I was My service host, Valarie, was very helpful and attentive. She took care of all my concerns and explained what was done and pending on my truck; I was very satisfied and thankful for her service👍 More

Listen to customer not relying on computer the customer driv I went to dealership because my SUV wasn't working right Valarie plugged in her little computer and told me nothing was wrong instead of listening to I went to dealership because my SUV wasn't working right Valarie plugged in her little computer and told me nothing was wrong instead of listening to what I was saying. I drove home that night from work with 4 warning lights on. I went back the next day and Hector listened to what I said and got right on it to get it fixed. Great job Hector!!!!!!! More

UNHAPPY BEEN EAITING 3 WEEKS for a simple part. I have an calling and texting for two week. NO reply No call back. If not interested in my business let me kno BEEN EAITING 3 WEEKS for a simple part. I have an calling and texting for two week. NO reply No call back. If not interested in my business let me know I will go elsewhere More

Recall work Dropped off my Durango to have a recall repaired. Took a moment to get initial service but was really good and painless after that. It was no cost to Dropped off my Durango to have a recall repaired. Took a moment to get initial service but was really good and painless after that. It was no cost to me but the services I did ask about seemed reasonably priced. More

Service was done correctly and at a fair price Alan was my service tech and he provided frequent updates on my vehicle. He was knowledgeable and courteous. I bought 2 cars from this dealership and Alan was my service tech and he provided frequent updates on my vehicle. He was knowledgeable and courteous. I bought 2 cars from this dealership and i haven't been disappointed yet. More

Tim good service writer. Tex good sales rep Had issue with my DEF sensor. I did not buy truck from this dealer but Tim got me in right away. While I waited i Trst drove Jerp Grand Cherokee I bee Had issue with my DEF sensor. I did not buy truck from this dealer but Tim got me in right away. While I waited i Trst drove Jerp Grand Cherokee I been in market for. Tex was my sales Rep and was low key professional who knew how to listen. Great first impression:) More

The jury is still out Visited Maxwell Super Center on 5 August to see about buying a new car for my wife. The sales rep - Frank was never fully plugged in. He seemed dis Visited Maxwell Super Center on 5 August to see about buying a new car for my wife. The sales rep - Frank was never fully plugged in. He seemed distracted during the process. My wife told Frank the parameters of what she was looking for - new, not used; color; trim level, etc. Frank looked in the inventory and said he had a close match. Grand Cherokee Limited in the right color. It was appointed a little above what my wife was looking for, but very nice. Wife drove it and liked it. I did not drive it as it was for her, and being new should not need too much scrutiny. My bad. Won't make that mistake again. We negotiated a fair deal. Not great, but fair. Got right at trade-in for the Wrangler she was trading. We progressed to the finance and contract phase. I must say, the gentleman working the finance and contract office is terrific. He provided good guidance and complete and transparent information. This is where my alarms began to tingle. The "new" car already had 500 miles on it. No one up to this point had disclosed this fact, or what the car had been used for in that 500 miles. I was instantly concerned and neededto make sure there were no issues with the car that I was not privy to. I was assured that if we found anything wrong, it would be taken care of. We moved on through the process and completed the deal. Once at home and going through the car to learnnit, we discovered a small stone chip in the windshield, and a broken mirror in the passenger visor. Small items, indeed, but needed correction on what was supposed to be a new car I began the process of trying to get them fixed. I called Frank, the sales rep first. It took 2 days to actually get hold of him. He said he would get with the service dept immediately. I gave him a day to make coordination then reached back out to him. It took the better part of 2 more days to find out Frank doesn't work there any more. So now I began the escalation process to find someone to address the issues. 2 calls to the service department went un answered. I began moving up the chain to find a manager. Finally I got hold of Kyle Sessions who said he would take my issue to the GM or New Sales manager for resolution. Another day. Teaching back in to the dealership I found Kyle on line, who contacted the manager again. Subsequently Darren, the new sales director cobtacted me and we began the plan to get these issues taken care of. Last Saturday, 26 August, the visor was fixed complely. Jonathan Casper of the service department took excellent care of is. The windshield ding would need to be coordinated. I've not gotten any further information on this issue. SO - after the sale service has taken a bit of pushing, but is being taken care of. I am concerned about not having been told the was used for 500 miles before being sold to us, and what thatbusage might have been. That should have been discussed right up front. Feels like it was not mentioned so I would not ask for any consideration in the pricing. I am not ready to say this dealership should be avoided - heck, over the years I have purchased 4 or 5 vehicles here - but I am certainly wary at this point. Something is amiss. More

Service Dept. I was treated right from the get go. My mistake, as it turns out there was nothing wrong with a button used to disengage the truck for towing. I was treated right from the get go. My mistake, as it turns out there was nothing wrong with a button used to disengage the truck for towing. More