Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Offensive and Rude Sales Staff I have spoken back and forth with Luis Tirado for a few weeks now and have been hung up on twice. I would highly recommend that you shop else where. S I have spoken back and forth with Luis Tirado for a few weeks now and have been hung up on twice. I would highly recommend that you shop else where. Staff is highly lazy. I requested information on 2019 Ram 2500 Crew Cab 4x4 Diesels in white. I was told that i should go to the website and find the trucks my self and then send them the stock numbers so they could then look them up and give me the same pricing that is online. I then made an offer, salesman refused to take it for approval or denial from manager/management. I then said "ok" at which time the salesman hung up on the phone. DO NOT SHOP HERE! More

Lied about the insurance package for the seats/lights It all started with the matts.... Bought a 2006 Dodge 1500, great truck good price. Problem was I came from Austin to buy it. When I went to pick i It all started with the matts.... Bought a 2006 Dodge 1500, great truck good price. Problem was I came from Austin to buy it. When I went to pick it up (after hours) they didn't put any matts in the truck. When I saw the truck in-person, I didn't notice because it had paper matts I presumed over the real matts, or the real matts were being cleaned at the time... OK, then I asked them to mail the matts, they refused. Then I noticed the interior handles were, broken. Must have missed that during the test drive. They never told me. $200 in parts there... Then the truck broke down less than a month later. Brick'd on the side of the road. My Mechanic told me the bearings were so worn out - any dealer should have noticed and replaced before selling the truck. In fact, they were so mad, they wanted to call the dealership themselves. Nyle Maxwell again refused to do anything. The worst part of everything - they sold a headlights, seats and gap-insurance as a package (I'm an idiot, of course it didn't have to be a package) but when I went to use it to fix the hole in my seat, the coverage DIDN"T EVEN APPLY TO MY CAR (had to have leather seats, it has felt). So they just keep giving me the run around when I ask for my money back on a policy that didn't even apply to the car they were selling. So at the end of the day, these guys absolutely ruined my buying experience, bunch of liars! More

Women and non-car savy people beware I will admit that I do not know a lot about cars. I know enough about general maintenance and upkeep but when it comes to potential major issue I will admit that I do not know a lot about cars. I know enough about general maintenance and upkeep but when it comes to potential major issues I'm not a mechanic or car expert by any means. And being a woman on top of that and having heard horror stories from friends and families of experiences they have had being taken advantage of purchasing used cars I wanted to go to a reputable dealer. I purchased a used vehicle from Nyle Maxwell, what I thought was a reputable dealership. I had previously purchased a used vehicle from them years prior and it had been a plesant experience so I returned to buy my next family car. Purchasing a used vehicle I knew that there would maintenance and upkeep required. When I purchased the vehicle from day 1 the low tire light was on and there was an intermittent squeek. I brought it back right away for the light, took time off work to do so and was told it was fixed. Sure enough the light went off but came right back on after a day or so. I didn't have time to take it in a second time in a week so I called my mechanic since the tire pressure was still good and he said with it being an older vehicle it could very likely be the sensor is out so just keep a close watch on the tire pressure. Fast forward to several months later. The light is of course still on but that intermittent squeek started to get worse. Then it turned into a constant squeek. I took into my mechanic thinking maybe it was the brakes and was told the brakes are good but that the axle was bent and that it looked like some of the parts had been replaced as they were not original. My mechanic also provided a video of both the bent side and the non-bent side to show the difference. I have not been in any accidents or hit/run over anything since I purchased this vehicle. I was not informed by Nyle Maxwell of any previous damage or accidents. And this was not the type of bent axle that caused the vehicle to ride rough so I would not have known there was an issue. The squeek was present upon purchase...so wanting to give Nyle Maxwell the benefit of the doubt and again thinking that maybe this was just an honest mistake I tried to contact the used car division. I waited a couple weeks to give them time but no reply. Then I contacted anyone with an email address at Nyle Maxwell in the service/used car division (sent emails to 4-5 different people) got 1 reply who asked for more info. I replied weeks ago and have yet to hear back from him despite trying to follow up with him. This has been going on for months now. In the mean time I'm a single parent. The squeek is getting worse. I'm told the cost to repair my "new car" is going to be $2k!!! I depend on this car for work, to get the kids to and from school, sports, band events and now I don't know how long I can depend on this vehicle that I just purchased. I saved up and spent a lot of money to buy this car for my family. So to find out I was sold a vehicle with MAJOR damage and then have this "reputable" dealership shrug me off and not take ownership of their mistake is hugely concerning. If they knew about the damage and didn't disclose then that shows they are a dishonest dealership trying to take advantage of people such as myself that would not know better. If they didn't know of the damage then their research of the cars they sell and used car certification process missed a huge and a potential safety hazard with mine. More

WORST SERVICE EVER !!!! We called this dealership, explained the situation and were told to take the car first thing in the morning and it could be seen without an appoi !!!! We called this dealership, explained the situation and were told to take the car first thing in the morning and it could be seen without an appointment. So we took it there first thing in the morning (before they even opened), explained the same thing and were told we would need an appointment. The service rep took notes, got our contact info and said we'd receive a call to schedule an appointment. NO ONE EVER CALLED. We called back SEVERAL TIMES, left a few voice messages and no one answers the phone (other than the receptionist). No one answers the phone or returns calls. We asked to speak to the manager and guess what? He doesn't pick up the phone either. I'll never buy a dodge again if this is the crappy service I have to deal with. WORSE DEALER, DO NOT RECOMMEND. More

THank you for being so professional I have purchased 6 Jeep products in the past from Mac Haik Jeep in Georgetown TX. The final product was the 2014 Jeep Latitude. Within 2400 miles I I have purchased 6 Jeep products in the past from Mac Haik Jeep in Georgetown TX. The final product was the 2014 Jeep Latitude. Within 2400 miles I had encountered problem after problem with the transmission. 13 separate times my wife was stranded on the side of the road. Mac Haik continued to tell me that is was just needing a relay reset. They refused to take any other action. They treated me as if I was an inconvenience to them. After spending over 200K in 9 years with them; I was done with Jeep! Until I found Nyle Maxwell. I stopped by to make an appointment for a oil change.The service manager informed me that they could have the job completed right away. Wow this was not how it was done at the other place. So as they took back my 2012 Jeep Wrangler I strolled the parking lot.I was greeted by a sales person that was not pushy, We struck up a mild conversation about the new 2015 Jeep JK 4 door. He went inside and returned with the keys. and asked if I wanted to take it home for the evening. I did and within 4 hours I had to have it. I called my salesperson and he made it happen without haggling on what I was willing to pay, or what I wanted for my trade.This was the start of my relationship with Nyle Maxwell. So for the service department. They have been OUTSTANDING!! I also purchased the 2017 Jeep Compass Trailhawk that was consuming too much oil. The service team did 3 oil consumption tests and had concluded that there was a serious problem with the engine. Instead of digging through the engine and getting the runaround; my service advisor arranged for a rental car and completely replaced the engine. I can not say enough about the service team. I recently had an issue with the on/off relay switch. A first the team felt is was just a low battery. But instead of returning the vehicle they LISTENED to my feedback and further researched the underlying concern and kept the auto for a another day and replaced the wiring harness that lead to the problem. Not only did that correct the problem, but they serviced my oil at no charge. Once again the service was beyond my expectation. Nyle Maxwell has rebuilt my trust in Jeep, Regards, Kelly McClain More

Incompetent This was nice and when buying a car, however the one thing it was supposed to due was transfer my disable plates over. And since the website didn't al This was nice and when buying a car, however the one thing it was supposed to due was transfer my disable plates over. And since the website didn't allow to the dealer to do that cause the title had changed names before they registered the car. They went ahead and just registered for normal plates. Due to the fact I know they did not call the DMV or they would have known they needed to call the Tax office to correct this and gave me 5 different excuses about why they couldn't do what they were supposed to. This lady in charge of this process acted like I was the most unreasonable person because I wanted to know why she did not complete a very simple task I now have to wait for the tax office to process paper work which they said to call back in 30 days to correct this. If you are disabled or need special plates my suggestion is to buy a car elsewhere. More

Horrible service. We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre appro We purchased a used vehicle. To begin with, when we purchased the vehicle they swore they were not going to run our credit because we had a pre approval through a authorized bank (the manager even wrote it on the purchase paperwork "will not run credit) and low and behold the next day we get an alert that our credit had infact been ran. That was the 1st of many issues. The vehicle started making noise the day after we bought it. We took it back to the dealership they said they would fix it, they kept the vehicle, we got it back and it was still making the same noise. We tried for 2 weeks to get ahold of someone and get someone to call us back. I was calling and texting every day. Finally a gentleman called me, who is very snarky. Telling me I could bring it in and they look at it but if it's not the original problem they're not going to do anything. So I asked him to clarified what work they had done, it is in fact the work that they were supposed to do and they won't fix it. The gentleman was extremely rude laughed and said everybody there knew about it. I only wish I had seen these reviews before we purchased from them, we never would have purchase the vehicle from them. The excuse was "you know it is a used car right". And "we put a $1000 into that card just to get it sold." More

Shady Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Go elsewhere!! Went to their paint and body shop to get a vehicle repaired. My teenage son backed into a girl at school and broke her grill. Met the Dad up their, filled out a work order in my name and received a quote. We didn't use insurance because we didn't want our rates to go up and I paid $500 down for the parts. While they were repairing, I get a voice mail that says its going to cost $600 more dollars. Instead of calling back, I show up to look at the damage that needs more parts. She has a surprised look on her face and said I cant look at the car its illegal because I don't own the vehicle. I ask to see the work order that's in my name and she said that's against the law and illegal even know I'm paying for it. I tried calling the Dad and she leaves the room. After I returned home, I got a call and she told me I can look now.. I said its to late, I don't trust you, just give me the total. She gives me the total and I tell her, Ill pay for it because I'm over a barrel, the car is in parts and they need their vehicle back, also I think this is a crooked deal!! She hatefully says, HAVE A NICE DAY, and hangs up on me. While I was home, I went online and couldn't find anything close to it being illegal, especially when I'm paying for the service. I truly believe they are padding the bill and are very shady. This is my teenage sons money they are taking and will be the last dollar they receive from us or anyone I know. I will warn my friends and family to stay clear from this dealer. The response I received was what I expected, Bla, Bla, rhetoric. There's a pattern in your response. It looks like you just copy and paste your response. I looked at the bad reviews ( I stopped counting after 100) all you say is about the same thing, sorry, we try to please, call us. None of the complaints are fixed. You take a complaint and work to resolve. There's a reason they are still complaints. They were never fixed. I'm going to advise all that I can about your practice. More