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Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

Austin, TX

4.1
401 Reviews

13401 Ranch Road 620 North

Austin, TX

78717

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401 Reviews of Nyle Maxwell Chrysler Dodge Jeep Ram of Austin

July 08, 2021

I was told it would take one and a half hours, it took 3 1/2 hours with no communication about the delay, Just too tires. I had an appointment and that didn’t matter. More

by Vickuhn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I talked to three people and no one worked with me.
Jul 09, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

I am sorry for the delay with your service, and for the poor communication on our part. We expect better for our guests and we appreciate you taking the time to share your feedback so we can improve for the future. If you would be willing to give us another opportunity to assist you, we would greatly appreciate it. Please don't hesitate to reach out to me to discuss this further. Thank you, Kelsey L. - Customer Relations Coordinator - 512-493-4597

July 04, 2021

Dropped in at 7:35 for oil change. Out by 8:45. Quick and convenient. They even washed and vacuumed my Challenger :) Happy camper am I. More

by Dodgeguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Jul 04, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for stopping by to review us! We're glad we could make your service visit quick and seamless. We appreciate you trusting us with the care of your Dodge Challenger and hope to see you back at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin again next time!

July 01, 2021

I received friendly and efficient service from the staff. I had a quick turnaround on the service for my vehicle. I'll definitely be a repeat customer. More

by Bryan M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colby
Jul 01, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Bryan - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful experience working with the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin team. Drive safely, and we hope to see you back again down the road!

June 30, 2021

Nice people and good service. I have leased a vehicle from them and when that lease was up, I bought a new vehicle from them. More

by Suludru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 01, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for taking the time to leave us a review! We are pleased to hear that you had a great experience working with our team at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, and we are proud that we earned your returning business. Enjoy your new vehicle!

June 21, 2021

ProfessionalNo hagglingSimple process, especially if Professional No haggling Simple process, especially if you go in prepared and aware of your current financial situation (credit etc.). More

by Smorrisjc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Barron
Jun 21, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for the terrific review! We're excited to hear that we provided the pleasant and professional sales experience we strive for, and we appreciate you trusting our team with your business. Safe travels and see you next time! - the Nyle Maxwell Chrysler Dodge Jeep Ram of Austin staff

June 19, 2021

Terrible experience. Had arranged to purchase a vehicle via phone. The sales guy knew I was on my way coming in from out of town about 100 miles. As I pull in the sales guy let me know they had mistakenl More

by amywrichards
Recommend Dealer
No
Employees Worked With
Larry Nelson
Jun 21, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Amy - it is never our intention to cause an inconvenience and I am so sorry to see that the vehicle you were interested in was sold. There may have been a miscommunication here and I will discuss these concerns with my team so we can improve our processes. Please reach out if you'd like to speak further. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

June 09, 2021

Had a truck in-stock but jacked the price up because of the shortages. Not a good thing if you want to stay in business. Just shows how money motivated a dealer is. Not worried to much about the customer. More

by Bwnbambam
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No name
Jun 10, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

We strive to provide fair and competitive prices to our customers so I am sorry if we gave you the wrong impression or if the price adjustment was not more clearly outlined from the get-go. Your experience is important to us and we would be more than happy to assist you in your truck search. If there is anything I can do to straighten things out, please give me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

Jun 11, 2021 -

Bwnbambam responded

Competitive prices? No unfortunately you are not. The price adjustments are from your dealership not from Ram. Adding 10k to a truck is only qdding to the problem. That is 10k that that person will be upside down once everything levels off.

May 26, 2021

The Team at Nyle Maxwell Starting with TJ Duncan Duncan basically found me exactly what I was looking for the perfect reliable vehicle I was searching for and as a combination Team including the Allstate More

by Honorabletaxes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Duncan
May 26, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

It makes us smile to hear that you found the perfect car for you at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. Thank you so much for taking the trip out to visit us! We are so grateful for your business and kind words about TJ. Enjoy your new vehicle!

May 12, 2021

Great service. Mitchell Anderson was very knowledgeable and helpful. Great buying experience. Daniel Albers assisted us with an extended warranty and provided great advice. This is our third truck from Nyl More

by GBrown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Anderson, Daniel Albers
May 12, 2021 -

GBrown responded

Thanks

May 13, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Mitchell and Daniel both took good care of you here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased truck!

May 07, 2021

Focusing on customer’s request. I emailed the General Manager, he assigned two sales folks to assist me. They never followed up and the vehicle that I had located sold before they replied to let me know More

by Colorado State U
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
S David, J Lynch, B Barrett
May 10, 2021 -

Nyle Maxwell Chrysler Dodge Jeep Ram of Austin responded

This is a disappointing review to read. We do strive for communicative service here, and I sincerely apologize for the lack of follow-up on our end. It was not our intention to let this slip through the cracks, and I would like to speak with you directly to see what we can do to assist you in your car search. Please don't hesitate to give me a call. Thank you, Heather M. - Executive Assistant to the GM - 512-493-8123

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