Nutley Auto Kia

We've been in the market for the past few months for a larger vehicle and finally had narrowed it down to a Kia Sorrento. The Nutley location confirmed over the phone that they had the trim we wanted, so larger vehicle and finally had narrowed it down to a Kia Sorrento. The Nutley location confirmed over the phone that they had the trim we wanted, so we visited. Honestly couldn't speak more highly of our experience with Edward in particular. He was incredibly thorough, straight forward, and informative. He helped us understand out options, which option may be best for us, and how the dealership could accommodate. He was very much a partner in our car buying decision. I definitely recommend check out this location and Edward if you are interested in a new vehicle! More

Maria and everyone at Nutley Kia are so sweet and accommodating. Far from the typical car dealership experience and I think I have to be a Kia owner for life now simply because I can’t go anywhere el accommodating. Far from the typical car dealership experience and I think I have to be a Kia owner for life now simply because I can’t go anywhere else when I need a new car. Thanks Maria, Matt, Theresa, Peter (aka butter buddy according to 3yo Hazel) and everyone else who takes care of my family and I during our experience. More

I really enjoyed the service and hospitality at this specific kia. Everyone was very nice. specific kia. Everyone was very nice. More

Terrific experience from start to finish. Couldn't have asked for better service. Thank You! Couldn't have asked for better service. Thank You! More

This was my first time working with Nutley Auto, and I have to say I was very satisfied. Our salesperson Ulises was so easy to work with and went above and beyond to answer all of our questions. He provid have to say I was very satisfied. Our salesperson Ulises was so easy to work with and went above and beyond to answer all of our questions. He provided us with every possible option that could work best for my husband and I, and we left as 2 happy customers in our new vehicle. He was extremely thorough with everything and made our experience a non-stressful one! More

Emily was extremely helpful, especially answering technology questions. Couldn’t have done it without her! technology questions. Couldn’t have done it without her! More

Just wanted to say thank you to Nutley of Kia for your for being once again when buying my 5th Kia vehicle. My first Kia vehicle I got it at another dealership which I never went back to after getting my for being once again when buying my 5th Kia vehicle. My first Kia vehicle I got it at another dealership which I never went back to after getting my second Kia vehicle at Nutley. Also looking for a great salesman look for Mr G which I call him but his name is Mitchell Goldbalt. This man is entertaining. Funny but gives you all the information on the vehicle that you need. And when you go to have your car service please look for ASM - Joelle Rivera she always have your best interest when getting your car back on the road. This place will find a way to put you in a new or used Kia. Thanks again !!! More

I am unable to respond to Anne at this time. However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal b However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal belongings from my hand. Additionally, her staff treated me very rudely. Anne threatened that if I did not sign the paperwork, I would not be allowed to leave or retrieve my car. Given her rude behavior and after reading several reviews, it is evident that my experience is not unique. Therefore, I do not wish to engage further with her. More

My recent visit to Nutley Kia, located in Nutley, New Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, I brought my vehicle in due to a problem I was experiencing. After an initial assessment, it was determined that my tie rods needed repair. I proceeded with the recommended service, trusting that it would resolve the issue. However, upon returning, I was informed by the owner, Anne Russomano, that despite the repair, the problem persisted. Understandably concerned, I expressed my intention to explore other options, as the additional proposed diagnostics amounted to a significant cost increase from the initial quote of $409 to a staggering $1800. What followed was a deeply distressing encounter. Despite my clear intention to retrieve my vehicle and explore alternative solutions, I was met with hostility and aggression. As someone who recently underwent surgery, my physical condition was compounded by the unprofessional behavior exhibited by Anne Russomano and her staff. I was subjected to undue pressure to sign documents asserting my refusal of services, despite my willingness to pay for the work already completed. The situation escalated when I was effectively held against my will, with Anne Russomano resorting to physical aggression and intimidation tactics, including confiscating my wallet and blocking my exit. The involvement of law enforcement only added to the distress of the situation, as I found myself outnumbered and fearing for my safety in an environment that should have been conducive to resolving the matter amicably. In summary, my experience at Nutley Kia was nothing short of harrowing. The lack of professionalism, disregard for customer welfare, and resort to aggressive tactics by the owner and staff tarnished what should have been a routine service appointment. It is my sincere hope that by sharing my ordeal, others may be spared from similar treatment and that Nutley Kia takes the necessary steps to address these serious concerns. More