Nutley Auto Kia

I am unable to respond to Anne at this time. However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal b However, I want to clarify that I did not threaten her staff. I recently had arm surgery, and during our interaction, she forcibly took my personal belongings from my hand. Additionally, her staff treated me very rudely. Anne threatened that if I did not sign the paperwork, I would not be allowed to leave or retrieve my car. Given her rude behavior and after reading several reviews, it is evident that my experience is not unique. Therefore, I do not wish to engage further with her. More

My recent visit to Nutley Kia, located in Nutley, New Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, Jersey, unfortunately, did not meet the standards of professionalism and customer service I had expected from a reputable dealership. On April 26, I brought my vehicle in due to a problem I was experiencing. After an initial assessment, it was determined that my tie rods needed repair. I proceeded with the recommended service, trusting that it would resolve the issue. However, upon returning, I was informed by the owner, Anne Russomano, that despite the repair, the problem persisted. Understandably concerned, I expressed my intention to explore other options, as the additional proposed diagnostics amounted to a significant cost increase from the initial quote of $409 to a staggering $1800. What followed was a deeply distressing encounter. Despite my clear intention to retrieve my vehicle and explore alternative solutions, I was met with hostility and aggression. As someone who recently underwent surgery, my physical condition was compounded by the unprofessional behavior exhibited by Anne Russomano and her staff. I was subjected to undue pressure to sign documents asserting my refusal of services, despite my willingness to pay for the work already completed. The situation escalated when I was effectively held against my will, with Anne Russomano resorting to physical aggression and intimidation tactics, including confiscating my wallet and blocking my exit. The involvement of law enforcement only added to the distress of the situation, as I found myself outnumbered and fearing for my safety in an environment that should have been conducive to resolving the matter amicably. In summary, my experience at Nutley Kia was nothing short of harrowing. The lack of professionalism, disregard for customer welfare, and resort to aggressive tactics by the owner and staff tarnished what should have been a routine service appointment. It is my sincere hope that by sharing my ordeal, others may be spared from similar treatment and that Nutley Kia takes the necessary steps to address these serious concerns. More

Recently had a car leased from them. They made it easy and painless, would definetely recommend. Great inventory too. They made it easy and painless, would definetely recommend. Great inventory too. More

Best Kia Best dealer Maria Thank you very much ! You must be buy a car in Nutley Kia You must be buy a car in Nutley Kia More

Everyone was courteous and helpful. Ray our salesman was very nice and very helpful. Thanks Ray our salesman was very nice and very helpful. Thanks More

My experience with Nutley Auto Kia has always been fantastic! The process of buying out my lease was so easy for me. I was helped through the process by Ray and Pete Z., They are so nice and professi fantastic! The process of buying out my lease was so easy for me. I was helped through the process by Ray and Pete Z., They are so nice and professional and explained everything in detail perfectly. Everyone was so kind to me anytime I had called with a question (and I called multiple times to put it lightly). Thank you to everyone at the dealership that helped make this process for me as smooth as can be. Thank you for you patience, kindness and professionalism! I will recommend you every time I hear of someone wanting to look into a new vehicle More

This is a response to owner whose comment is listed after this.., I have the documents that dispute your claims… your dealership fees are double what you say…I am not speaking about the $300 finance fee in t this.., I have the documents that dispute your claims… your dealership fees are double what you say…I am not speaking about the $300 finance fee in the lease… I am speaking to the fees you charge/add not listed in the lease contract… I have documents to support that… and as I said there is no reason for the dealership to charge double the fees for registration and title just to have to give back the amount you UNNECESSARILY collected via a check at a later date sometime in the future… the fees for reg and title are available on the MVC website and everyone have access to them… people need to be aware of your business practices and excessive fees, especially in a lease buyout which are not just $499 as you claim… as I said I have documents that your person sent that dispute your claims in your response. Sorry you are offended at the truth. “ Stephanie: Your review and comments are completely unwarranted. I apologize for your misunderstanding the numbers our staff provided to you via email. It is best for you to come in and speak with Peter who sent you the quote online. We have NEVER charged a single customer $2000 in additional fees for a lease buyout. Any fees you are required to pay include sales tax and motor vehicles fees which are all due to the State of New Jersey. Nutley Kia does charge a $499 documentary fee - that's it; our fee is significantly lower than the average fee charged by most other dealerships. Kia Finance does charge a $300 fee that is fully disclosed on your lease agreement. As we explained, you also have the option to work directly with Kia Finance to handle your lease buyout -- you will be responsible for handing your own motor vehicle paperwork and title transfer. The registration fees on the DMV website are not clear as day and often inaccurate. If there is an instance where we overcharge a customer for registration (because the State website is not accurate) we refund the customer any difference -- even if it is a penny. You will be hard pressed to find another dealership that is more customer friendly or loyal than Nutley Kia. Jim Russomano, Owners Nutley Auto” More

In response to owner issue with hearing the truth I have the documents that dispute your claims… your dealership fees are double what you say…I am not speaking about the $300 finance fee in the lease… have the documents that dispute your claims… your dealership fees are double what you say…I am not speaking about the $300 finance fee in the lease… I am speaking to the fees you charge/add not listed in the lease contract… I have documents to support that… and as I said there is no reason for the dealership to charge double the fees for registration and title just to have to give back the amount you UNNECESSARILY collected via a check at a later date sometime in the future… the fees for reg and title are available on the MVC website and everyone have access to them… people need to be aware of your business practices and excessive fees, especially in a lease buyout which are not just $499 as you claim… as I said I have documents that your person sent that dispute your claims in your response. Sorry you are offended at the truth. More

NEVER GO TO NUTLEY KIA. UPON LEASE EXPIRATION WE DECIDED TO BUY OUT THE LEASE. WAS GOING TO FINANCE BUYOUT WITH KIA FINANCE. NUTLEY KIA ADDED OVER $2000 IN ADDITIONAL FEE UPON LEASE EXPIRATION WE DECIDED TO BUY OUT THE LEASE. WAS GOING TO FINANCE BUYOUT WITH KIA FINANCE. NUTLEY KIA ADDED OVER $2000 IN ADDITIONAL FEES AND DOUBLED THE REGISTRATION AND TITLE FEES CHARGED BY THE DMV. OH THEY SAID IF THEY OVERCHARGED WE WOULD EVENTUALLY GET A CHECK BACK. NO REASON TO EVER OVERCHARGE/CHARGE DOUBLE FOR REG/TITLE FEES. THEY ARE PLAIN AS DAY ON THE WEBSITE. THEY OBVIOUSLY ARE NOT CUSTOMER FRIENDLY OR LOYAL TO KIA OWNERS THAT HAVE MULTIPLE KIAS. More

Thank you, Nick Lima for your excellent service. Once again, your professionalism and attentiveness were provided during my car-leasing experience was truly remarkable. You asked enough questions to Once again, your professionalism and attentiveness were provided during my car-leasing experience was truly remarkable. You asked enough questions to understand what I was looking for and guided me through the new vehicle and maintenance features. More