Nutley Auto Kia

Robert was great to deal with durin purchase but after was poor. Still after 3 weeks I have to plates and my temp has expired. Ed was very pushy and poor customer service when calling back in. They will n was poor. Still after 3 weeks I have to plates and my temp has expired. Ed was very pushy and poor customer service when calling back in. They will not let you leave the dealership until you purchase. They put our vehicle on your insurance before they even get financing. More

I had no plans to get a new car yesterday when I visited Nutley Kia. I had already been to Toyota, Honda, and several other dealerships, just to look at what was out there and see if there was any car I wo Nutley Kia. I had already been to Toyota, Honda, and several other dealerships, just to look at what was out there and see if there was any car I would be willing to get to replace my old Jaguar, which I loved. I hadn't liked the service anywhere, or any of the cars. Then yesterday I saw a Kia commercial, and was intrigued. First I called Nutley Kia and got Jennifer Biennas on the phone. She was so real, welcoming, witty, and knowledgeable about the cars that I suddenly decided to just go there. When I arrived, Jennifer introduced me to Chuck Smith, who worked with me ALL DAY and into the night. I was there for seven hours. No kidding. I'm not an easy customer. I went on six test drives, and at the end of the day, when it looked like we had a deal, my husband arrived and I ended up changing my mind and starting the process all over with a different car. What was nice was that there were so many cars to choose from that I really liked, and which were all so comfortable to drive. What was also nice is that Chuck didn't even bat an eye when I told him we had to start over with another car. While we were waiting for the paperwork I left last night with a really great car, a Kia Optima, and a feeling that I would recommend Nutley Kia, and the employees there, to anyone I know who is looking for a new car. More

I had a great experience, from start to finish...Nidia made a great first imptression on-line...Rick is a wonderful salesperson and listened and spent an incredible amount of time with me to find the righ made a great first imptression on-line...Rick is a wonderful salesperson and listened and spent an incredible amount of time with me to find the right car at a great price and showed me the entire facility...Dave, Christian, and everyone I met at Nutley KIA were equally as friendly... More

this guys are great,even knowing that Rick's son was in the hospital all night due to emergency surgery, he never left and made sure we had all the paperwork done, and that our brand new car was waiting in the hospital all night due to emergency surgery, he never left and made sure we had all the paperwork done, and that our brand new car was waiting outside ready to take home with us, he went through everything again making sure we understood all the fixtures of the car, etc. Everyone was very polite and we recommend everyone who wants to buy a car to come here to Kia in Nutley and see Rick, he is the best...great guy, honest, sincere, and a good person..you wont be sorry. More

What a great experience. Nutley Kia made buying a new car very easy and it was a pleasure to deal with the staff. Eveyone was straight forward. They made you feel very comfortable. You felt that the s car very easy and it was a pleasure to deal with the staff. Eveyone was straight forward. They made you feel very comfortable. You felt that the staff were working for you. The customer came first. Rober Saylor did an out standing job. More

Had an extremely bad experience with this dealership. After a few hours of unsuccessful negotiation I had to go to work at 8:00pm. The salesman offered an interesting deal on another car near closing. I After a few hours of unsuccessful negotiation I had to go to work at 8:00pm. The salesman offered an interesting deal on another car near closing. I told him I had to go to work and asked to lock the monthly lease payment on a contract so we can negotiate the next morning. He also informed me that I would have to leave a deposit of $500 which he verbally agreed 3 times that my deposit is refundable. I asked him that this is not a contract signing to purchase the vehicle, but to lock the monthly payment because he said that day was the last day to take advantage of the incentives. Let me add that no lease form indicating any numbers was given to me. Also I did not give him any personal information for a credit check. I came in the next morning to find out the car was sold to me without giving me any financial information about the car. I was surprised and thrown back by this because I specifically told the salesman I was not purchasing the vehicle. I asked to give me the lease form to display the cost of the car with the residual value and other financial information. He told me he could not give me that information till after making a deal. I asked him who in their right mind will purchase/lease a vehicle without knowing any financial information. I asked to see the finance manager and he also would not cooperate and give me any financial information of the car. After their unprofessional actions, I asked for my $500 deposit and they would not honor our agreement. I spoke to the owner and he would not listen to my explanation and belittled me. I was misrepresented and conned out of my deposit which they are holding illegally. I did a lot of research regarding deposits on how dealers con consumers daily. Please be aware of this practice and research online how to protect yourself against great talking salesman. If you are duped like I was, there are numerous government assistance: Attorney General, Consumer Affairs, Better Business Bureau, Small Claims Court, social media, and the local news. I have contacted all of these departments and are all assisting to me to get my deposit back. I hope my posting will help a few people. Thank you. More

Nutley Kia is the place you must stop to shop for a new car!!!! Sales associates are friendly and informative. Kia cars are surprising beautiful and reasonably priced. Our associate James was patient wi car!!!! Sales associates are friendly and informative. Kia cars are surprising beautiful and reasonably priced. Our associate James was patient with all our questions and very pleasant. Ed and Jennifer made us feel comfortable and right at home!!! More

I was very satisfied with this salesman, he tried his best to fit a good price for me and made a good estimate. He really helped me try to get the car that I wanted. He was not only selling me a great ca best to fit a good price for me and made a good estimate. He really helped me try to get the car that I wanted. He was not only selling me a great car for a price that I liked but was also friendly, helpful and nice. I was glad to have him as my salesperson. I am definitely satisfied and happy that I got this car and the price I got it for with his help. He made sure he was happy and I was happy, he did a great job. More

The salesmen were not pushy, but very helpful at the same time. We are not impulsive people, but ended up finding what we wanted and making a deal on our first visit! We were very pleased with the detailed h time. We are not impulsive people, but ended up finding what we wanted and making a deal on our first visit! We were very pleased with the detailed help in understanding our new vehicle and the overall service. This was really the best dealership we had ever been to, and would definitely recommend them to our family members. We know at least 3 other people that would consider visiting this dealership since we raved about our experience there! More

I would like to thank Nutley KIA, Ray Hernandez and David the Financial man of the day. Who helped me accomplish having what I so wanted. A new car. They were accommodating, professional and very courteous. the Financial man of the day. Who helped me accomplish having what I so wanted. A new car. They were accommodating, professional and very courteous. The place was buzzing, I had to wait but it was all very worth waiting for. I had a very bad experience with Paramus Hyundai. They were none of the things this establishment is. They were liars, cheaters and did not return phone calls. I will spread the word of my happiness with Nutley KIA. THANK YOU SO VERY MUCH !!!!!! More