Nutley Auto Kia

Service Department Karl is cheater I bought brand new KIA SORENTO 2015 Black from this dealer on Sept 2014. I bought it from there coz in sales I have my known friends IAN and Joe who c I bought brand new KIA SORENTO 2015 Black from this dealer on Sept 2014. I bought it from there coz in sales I have my known friends IAN and Joe who came there from TENAFLY KIA. 1 time I was at Jones beach and I called service dept. for new brake pads. 1 lady picked up the phone and told me yes they have it and u can come now.Yes now u will think why I didn't called PARTS. But the lady who picked up my phone she talks to some guy when I was put on hold and I think she was talking to a parts guy and said ok U can come and get it. I was happy and drove very fast all the way from Jones Beach to NUTLEY.When I got there as it was saturday. When I got there there were almost no one. Some how met Karl xxxxxxx. He talks to a guy supposed to be parts guy and said he only have brake pads for front wheels. Then I became really pissed!!! I come all the way from Jones Beach driving about 2 hours straight and I got to hear that. I was not asked how long i take to get to Nutley. And Also not informed clearly about the parts whether they have it or not. I was so disappointed. Next Issues is... I recently went to service there to get my steering noise fixed. I clearly mention him the noise on steering and let me know if I have to pay for it. and I also told him if u fix the noise problem on steering. Pls tell me its under warranty or not. But he told me if its only a noise from the steering,then it can be covered.But rather than that he didn't mention any payment that I have to pay. And after half an hour the Karl service guy didn't fixed it but handed me a bill of more than $ 95.00 for only to check the problems.I have my bumper guard on front since after I bought the car. And the reason for steering noise is due to the bumper guard which is 100% not true.If it is because of bumper guard then I heard the noise recently on my steerings. The noises never came since long time after I have bumper attached to the car. Screwed me big time but I told the Karl that Im coming back for this issues($ 95) for charging me without any consent. That time Mr. Jim the CEO was not there. I think he was on vacation. So I told my friends in sales dept. about it and they were very sorry for it. The funniest thing is Karl said he don't care and have no relation to sales dept. How come he said like that? Since they work under the same roof,there should always have connection from the sales to service department and vice versa. If the sales people does their job well and customers are happy then they definitely come their for service.Customer will think they will be informed clearly,honestly and properly treat well in the service. So I urged all the people around and far to be really careful about NUTLEY KIA. I have been screwed by that guy BIG Time. More

Service Thanks to Karl and the service department for helping me with my air conditioning at the last moment my air conditioning was not working and it was Thanks to Karl and the service department for helping me with my air conditioning at the last moment my air conditioning was not working and it was 91 degrees out and he took my vehicle in and fixed it at the last moment once again thanks to him and his crew for making my day much more pleasant. More

First Car I never normally write reviews but I have to say Carlos was incredibly helpful. He was able to help me purchase my first car and he was nothing but pa I never normally write reviews but I have to say Carlos was incredibly helpful. He was able to help me purchase my first car and he was nothing but patient. His employees on the other hand were unprofessional. If you going to purchase a car from this dealership make sure you ask for CARLOS! While I was waiting for my car to be detailed the employees were arguing in front of staff and clients about another client. Also, they were just rude. Acted like they were better than everyone else and I could easily see right though there fake appearance. I am giving this dealership a 5 start rating solely on the experience I had with my salesman. I would recommend him to anyone looking for a car. He was knowledgeable and able to help me get what I needed. Everyone else on the other hand, they were something else. They need some lessons on customer service. Carlos was great. He was honest and I drove away the same day with my new car. More

Never again Like everyone else my wife and I went to this dealership for an affordable car. We agreed to on a certified pre-owned car. It was fine for a month and Like everyone else my wife and I went to this dealership for an affordable car. We agreed to on a certified pre-owned car. It was fine for a month and that is when the problems started happening. Every month one turn signal was go out. Carl in service who give bogus excuses to why this happening. All they are interested is charging and blaming on wear and tear but after having a previous care for 15 years with never a lightbulb issue the reasoning is totally bogus. Never again I come here again. More

Swindled I can honestly say that I have never had a worst experience at a car dealership. I know that many people that go to Kia are like myself and looking f I can honestly say that I have never had a worst experience at a car dealership. I know that many people that go to Kia are like myself and looking for an affordable car. The offer that I received from Matt and the sales manager Joe DiMaggio was embarrassing compared to the other dealers. Both Matt and the Sales Manager Joe, tried to take advantage of both my wife and I by offering us an Optima at $388/month for a 48 month lease. Both acted completely unprofessional during the experience. They were the ONLY dealership that we visited that kept pressing us on a 48 month lease and that if we did not leave with the car that no other dealership would match their offer. Sure enough, we went to another dealer and agreed on $305/month on a 36 month lease. Completely unacceptable and will never bring my business back to Nutley Kia. More

Stop, this will be your dealer for life These folks are quite simply the best. After an infuriating 2 hour time wasting experience with Hudson Kia, we went to Nutley at 4pm on a Saturday aft These folks are quite simply the best. After an infuriating 2 hour time wasting experience with Hudson Kia, we went to Nutley at 4pm on a Saturday afternoon and drove off with a new Kia Sorrento at 6pm, test drive included. Lou, John, and the entire Nutley Kia family made this process smooth and informative. Do not go anywhere else to purchase or lease your car. Nutley Kia is getting it done the right way. More

Good Dealer Love my new car. Dealer was solid in our experience. They were very helpful and the experience was good. Service area was helpful and nice. Thank Love my new car. Dealer was solid in our experience. They were very helpful and the experience was good. Service area was helpful and nice. Thank you. More

HEADLINER HORROR STORY As I had been to this dealership before and bought my used car there I decided to have them fix my broken power window motor. I was called to inform m As I had been to this dealership before and bought my used car there I decided to have them fix my broken power window motor. I was called to inform me that the part had to be ordered and would take a few days so I went to pick up the car after having left a $200. deposit. To my astonishment there was a hole burned through headliner and the adjacent visor. On reporting this I got to meet the owner who was nothing short of accusatory and confrontational. He said the burn marks couldn't have occurred at the dealership. He could have turned this over to his insurance but proceeded to tell me that I hadn't been there since 2013 and wanted facts to prove I was a loyal customer. He shoved the part order at me and told me I couldn't get a refund since I had signed the order. A woman in the office suggested that sunlight possibly went through my sunglasses under the visor and caused the damage. I had planned on trading in the car and leasing a new car there. I am always looking to give the locals my business but after this encounter I don't know.. Luckily I got the deposit back and I'll let my auto insurance deal with this ungrateful ogre. More

sales (used car) Awesome buying experience, loved the customer service. I am so overall happy! Would def recommend to others! Professional and friendly in one, was SUP Awesome buying experience, loved the customer service. I am so overall happy! Would def recommend to others! Professional and friendly in one, was SUPER comfortable through the whole procedure. More

Great experience at Nutley Kia Dealership I was so surprised how great the entire personnel of this dealership are. I went there, when this was Buick dealership, and did not have a good experi I was so surprised how great the entire personnel of this dealership are. I went there, when this was Buick dealership, and did not have a good experience. And on Saturday January 2, 2015, due to the bad weather I decided to check Kia out, and I do not have enough words to say how professional, knowledgeable and really caring all these "guys" are. Went, in the past, to different dealerships, some were decent some, left right away, but so great like Nutley Kia I did not experience up to know, and I did not hear from some friends/family such a great experience. And the place looks so nice and friendly and very clean. From now on, this will be the first place to go for any needs I will have in the future. Thank to all the employees of Nutley Kia dealership. More