Nutley Auto Kia

I can’t rate Nutley Kia highly enough. Every member of staff we encountered during our recent vehicle purchase was friendly and helpful. Maria - our sales associate was helpful, knowledgea Every member of staff we encountered during our recent vehicle purchase was friendly and helpful. Maria - our sales associate was helpful, knowledgeable, and professional. She answered all of our questions and kept us informed during each step of the purchase. More

Service was great. Ulises and the team did a great job working through the whole process. Ulises and the team did a great job working through the whole process. More

Courteous and well-informed folks. Mitch got me a great deal on a great new Forte. Mitch got me a great deal on a great new Forte. More

I'm only giving a 1 star because zero stars is not an option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and e option. Do NOT PATRONIZE NUTLEY KIA. Do NOT give the owners, Jim and Ann Russomano, ANY of your money. They are rude, curt, unsympathetic, and extremely unprofessional. They could not figure out why a BRAND NEW CAR purchased from THEM, (only 9 -months old, with 5000 miles)....continues to die and conk out, repeatedly every week. The service manager, Randall Ellis,, is incompetent and also rude and unprofessional. He actually told me he is "embarrassed" that he could not figure out what was wrong with my car. Ann, the owner, said to me very rudely in a text message and email, to pick up my car or they will charge me for the loaner and for storing my car. I told her she was so disrespectful after waiting patiently for 5 weeks for them to fix my car and never called to complain...even though it was over the holidays. After all of those weeks, they admitted they did not have a resolution. A few weeks later, the same issue came up. I called to explain the tow truck is bringing the car back. Jim, the other owner and Ann's husband, called me to told me, very rudely, not bring the car back, again with no resolution. He was so nasty to me, my husband had to interject about the tone he used with me. He said he has the right as a private business to not service my car, even though it was purchased from them. Overall, they failed over and over as a business. They did not show any empathy for me as a customer, they did not recommend another dealer / service center that had more experience, they did not offer any suggestions for a resolution, they did not offer to change the battery that kept dying, and they did not test drive the car to try to duplicate the issue. I filed complaints with Kia Corporate, BBB, and NJMVC. Additionally, as you can see from other negative reviews, they are combative with customers who do not accept their mediocre service and will in fact BLAME THE CUSTOMER for their short comings. Ann and Jim are bullies. As such, I strongly recommend that you DO NOT patronize NUTLEY KIA. They do not deserve your time or your money. More

I signed on the dotted line for my third Kia Forte. The Nutley Kia staff is always professional, friendly and well informed. With the help of Ulises and Chris my experience was enjoyable. The service c The Nutley Kia staff is always professional, friendly and well informed. With the help of Ulises and Chris my experience was enjoyable. The service center has always been terrific.I would highly recommend Nutley Kia to my friends and family. More

This is my third time visiting Nutley Kia. Just got my new vehicle. Whether for buying or routine service - always excellent service. Just got my new vehicle. Whether for buying or routine service - always excellent service. More

Nick did an amazing job helping us pick out are car! ! Great customer service!!!!! Very helpful ! Great customer service!!!!! Very helpful More

This dealership is trustworthy and super friendly. They treat customers well and we always feel good about our interaction with any of the staff They treat customers well and we always feel good about our interaction with any of the staff More

Nutley Kia makes buying a car stress free and everyone was great to work with. The way buying a car should be. was great to work with. The way buying a car should be. More

Exceptional as always! !! Would not go anywhere else!!! Chris is top not of the line, best of the best. Honest as they come. !! Would not go anywhere else!!! Chris is top not of the line, best of the best. Honest as they come. More