Nucar Volkswagen of Norwood

Have been a VW loyalist for many years...have driven Golfs, Passats and Routans. Went in to lease a Jetta prior to the Memorial Day weekend and after moving south of Boston a couple of years ago, I thou Golfs, Passats and Routans. Went in to lease a Jetta prior to the Memorial Day weekend and after moving south of Boston a couple of years ago, I thought I would give my local VW dealership a try (VW Gallery Norwood). Initial purchasing process was unspectacular, but fine...sales person wasn't overly knowledgeable or dynamic, but given the fact I already knew the car I wanted, it really came down to getting a decent price - which I believe I did. This is where the trouble started. While sitting with the finance manager going through the paper work, I was given a full court press to buy some sort of lease insurance. I kindly declined multiple times, but the manager was to persistent to the point that I was getting a little pissed off. Water under the bridge, no big deal. I then told the sales person and sales manager that I would be going out of town for work the following week and asked if they would be able to get my car registered, etc. before the end of the day because it was the start of the Memorial Day holiday and the registry would be closed on Monday. I was assured that this wouldn't be a problem and I could pick the car up on Saturday. Sure enough I called later that Friday afternoon to make sure everything was ok and they had not even made the attempt to get the car register. I was then told that they would have everything done by 10am the following Tuesday. I am arrive at the dealership on the Tuesday after Memorial Day at 10am and the car is still not registered. Long-story short, the car wasn't ready to take until nearly 1pm that afternoon...I sat for almost 3-hours in the dealership, had to postpone my flight for work and then proceeded to hear multiple dealership personnel pass the buck. I didn't scream and yell, but I made them painfully aware that I was not happy with the service I received and would not ever recommend anyone using VW Gallery. At that point, I was ensured that they would "take care of me" and that they would have the general manager contact me and that they would compensate me for the time lost to the tune of $200. Moving on weeks later...I never received the $200, and I also realized that the $100 deposit I made prior to leasing my car, was never refunded. I contacted the sales manager via email and voicemail, but never received a return message. Finally, I got a hold of someone else and they would ensure the $100 would be added back to my credit card. However, no mention of the "taking care of me," which I really don't care about the money, but am more concerned with the principle of their inept and false customer service. By the way, as I type this today, it has been nearly a week since I spoke to have my $100 deposit refunded...it still has not arrived. In what is essentially a commodity market, that is differentiated by price and customer service, you could certainly do a lot better going elsewhere...my experience at Quirk and North Attleboro have been remarkably more positive, and I should have gone there again this time around. I WOULD NEVER RECOMMEND VW GALLERY AGAIN FOR ANYTHING, OR TO ANYBODY! More

I visited a lot of dealerships while searching for a new car, and VW Gallery was without a doubt the best experience I had. I spoke by phone with Lena, who confirmed that the specific car I was interested i car, and VW Gallery was without a doubt the best experience I had. I spoke by phone with Lena, who confirmed that the specific car I was interested in was still available and set up an appointment for that afternoon. Hanna was great. He knows his cars inside and out, clearly enjoys working with his customers, and was quick to respond to questions throughout the process. When it came time to discuss price, there were no games, just a straightforward and quick negotiation. I drove off the lot with a great car at a price I was happy with. Highly recommended. More

For the past two months I have been looking to buy my first car, this is a decision not to be taken lightly but you would never know that from the attitudes of most dealerships. These dealerships lure first car, this is a decision not to be taken lightly but you would never know that from the attitudes of most dealerships. These dealerships lure you in with sale prices that seem like a great bargain, then when you actually enter the dealership they confuse you with complicated terms and conditions then they pressure you to act now because the sale will change in a week. However this was not the case with VW Gallery and a Mr. Ehab Hanna, instead Mr. Hanna explained to me how much I would be paying every month depending on what car I decided to choose, the bottom line price. In addition he showed he was passionate about the fleet of VW vehicles at VW Gallery. Mr Hanna was straightforward about the car buying process and answered all of my questions. He made the process of buying my first car a positive experience. I recommend everyone to go to this dealer. More

For the last three months I have been on the search for my next car. And since this wasn't my first "trip to the zoo" so to speak, I braced myself for that nerve racking preasure by the typical car salesm my next car. And since this wasn't my first "trip to the zoo" so to speak, I braced myself for that nerve racking preasure by the typical car salesman. You know of whom I speak: those slick dressed fast talking, not listening, wheeling and dealing type who practically foam at the mouth when they see their next payday stroll around the lot. Thats what I expected when I pulled into Volkswagon Gallary of Norwoord; what transpired was an entirely different story. We showed up an hour before they opened thinking there was time to peruse the inventory and make sure that this time I got the car I wanted, not the car I was sold into. Mr. Ehab Hanna greeted us warmly and sincerly, where by I quickly informed him that there wasn't a snowball's chance in xxxx I was putting pen to paper and that I just there to get a feel for a VW EOS not to buy one. Two hours later, I felt confident and secure that this was in deed the auto I had long waited for. I tip my hat to Volkswagon Gallary of Norwood, Mr. Hanna and his profesionalism has certainly won my business. More

We had a truly excellent experience with Adam Gagne and the whole team at VW Gallery. First of all, they had a great selection of used VWs at good prices, including the Touareg that we bought from them. Ad the whole team at VW Gallery. First of all, they had a great selection of used VWs at good prices, including the Touareg that we bought from them. Adam is smart and genuine and knew a lot about the vehicle, and gave clear, professional, and thorough answers to all of our questions. In addition, there was no pressure to buy; he seemed more concerned with us getting what we wanted. The follow-up service has been equally impressive; Adam has called to check in periodically to make sure all is well. As a result, we feel like we have a good relationship with VW Gallery and can call any time with questions or service needs. Even though it's not close to home for us, we feel the people and service make it well worth the drive. VW Gallery has earned our respect and we would not hesitate to buy another VW from them. More

Mr. Hanna is the best salesperson I ever met when buying cars. Hanna is very open, passionate and friendly in the whole buying process. I went to several dealerships before I bought CC in VW Gallery. It's H cars. Hanna is very open, passionate and friendly in the whole buying process. I went to several dealerships before I bought CC in VW Gallery. It's Hanna's attitude that let me made the decision. He's very patient to introduce different models (Jetta, Passart, CC) to make me select the right car. He's open to discuss any concerns I had to make my buying experience comfortable. He tried his best in the dealership to reach our cost expectation. He also helped a lot for my financing process. When we bought the car, he introduced in detail about every function we may use. I really like his friendliness, passion and openness. These are the good qualities an excellent salesperson should have. I would definitely recommend Mr. Hanna when you buy your car. More

I visited several different automobile dealerships in preparation for my recent purchase. My experience with Mr. Hanna at the VW Gallery was by far the best. Though the quality of the vehicle remains t preparation for my recent purchase. My experience with Mr. Hanna at the VW Gallery was by far the best. Though the quality of the vehicle remains the primary reason for my final decision to choose the Tiguan, the quality service and incredibly reasonable price certainly contributed to my decision. Mr. Hanna was helpful and honest throughout the sales process and continues to be helpful as I get to know my new car. I would recommend this dealership in general and Mr. Hanna in particular for anyone looking for a new car. More

I had a great experience at VW Gallery of Norwood. Jack Hodys was a great salesman and did not pressure me at all. he took the time to ask me questions about what I wanted in a car and made sure that I was Hodys was a great salesman and did not pressure me at all. he took the time to ask me questions about what I wanted in a car and made sure that I was happy with my car selection. Jack Hodys then introduced me to Corey Robertson who was the Sales Manager. Corey was very accomodating and very helpful. I felt very relaxed and enjoyed buying a car from them and would absolutely recommend them to anyone buying a new or used car. More

Mr. Hanna was extremely helpful and made sure that we got the car that we wanted and would be happy with. He explained every aspect of our dealings in detail and thus made a fairly stressful shopping experie the car that we wanted and would be happy with. He explained every aspect of our dealings in detail and thus made a fairly stressful shopping experience less so. Would definitely recommend friend and family to buy their VW from him. More

Hanna not only was thorough in his explanation of the car, its features, etc., but he did it in a way that made me feel completely comfortable with the process without any sales pressure. This included s car, its features, etc., but he did it in a way that made me feel completely comfortable with the process without any sales pressure. This included showing off the car to my 11 year old son and then demonstrating the car a 2nd time to my wife when she accompanied me on a return visit even before I made my purchase decision. Pricewise VW Gallery was more than fair -- giving me a price slightly lower than what I expected to pay based on my research. All in all a great experience, but if you want the best experience, go see Hanna he really changed my mind about the experience of buying a car, finally it's fun and fair. More