Nucar Volkswagen of Norwood

I came into the dealership for a non-VW used car that was advertised on the internet. I was pleasantly surprised when I received the same level of attention that any new VW customer would have received at t advertised on the internet. I was pleasantly surprised when I received the same level of attention that any new VW customer would have received at the dealership. Working with Sebastian Mavrides at the VW Gallery was a pleasure. He quickly established a wonderful rapport with me and was very helpful and accommodating through the entire sales process. I would recommend the VW Gallery, and Sebastian, to anyone looking to buy a new or used vehicle. I would also be drawn to the Gallery group if they ever opened a MINI dealership that could service my MINI Countryman. More

I dropped off my car to resolve a check engine light being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the being on. The team was able to diagnose the problem and then went above and beyond to provide excellent service. Even though they closed at 4pm, the tech and Mark decided that they would stay until the job was done, and not leave me without a car for the weekend. I cannot express how much I appreciate this excellent service. More

After searching many dealerships on the Automile and dealing with multiple salesmen along the way (some good, some not so good) I came to Volkswagen Gallery to test drive the Volkswagen Jetta. I was gr dealing with multiple salesmen along the way (some good, some not so good) I came to Volkswagen Gallery to test drive the Volkswagen Jetta. I was greeted by Jack Gallagher who was friendly and best of all, not pushy. He showed me the cars I was interested in and quickly got me into a car that was what I was looking for at the price I was looking for. It was probably the easiest large purchase I have made in my life. Jack and the staff at Gallery were easy to deal with and I would definitely recommend them. More

This was my first experience on my own puchasing a vehicle. I was very neervous even though I had done my research. Charlie and Corey really sat down and worked with me on price and what I could affor vehicle. I was very neervous even though I had done my research. Charlie and Corey really sat down and worked with me on price and what I could afford, I felt really comfortable. I worked during the week and they were able to accommodate my schedule on when I was available to come in and see the vehicle and do all of the paperwork. Joseph was my finance manager he made me feel really at ease, I was worried about my credit as I am young but he got me a great interest rate and I was able to get a great warranty on the vehicle and it was within my price range. Since I moved from New York I had to register and get new plates for Massachusetts, Charlie was great, really patient and got me everything I needed and I was able to take the car home that day. All 3 gentleman I worked with were great, so friendly and made you feel at ease. Buying a car is a big investment and can be a daunting task. This experience definitely gave me a whole new outlook on car dealerships and I hope to work with this dealership in the future. As for now i can enjoy my 2012 Jetta! Thanks again for everything! More

Was shopping for a used GTI and saw that this dealership had a low mileage car in the color I was looking for. Emailed the dealership and they were very quick to respond and asking for me to come down. When had a low mileage car in the color I was looking for. Emailed the dealership and they were very quick to respond and asking for me to come down. When I entered the dealership, I was greeted by Corey who then brought me over to Nick, the service advisor. Nick was excellent for my needs. We talked about cars in general and not pressurring me into a sale. I told Nick I was ready to buy if they could meet my number. After about 15 minutes of discussion, we agreed on a price if they also addressed the damage to the rear of the car. When signing a Purchase and Sales agreement, they had a SKU sticker on the paperwork and asked what that was. It was a security tag thats placed on the car. OK, till later. The finance rep was professional, talking me through the paperwork and financing. When they pull out the Purchase and Sales, next to the SKU sticker was $250 added to the car! I cannot believe they would pull something so slick. I demanded to have it removed, pretty much making all the paperwork prepared worthless wasting 20 minutes of my time. Signed the correct paperwork,then was escorted out with Nick stating the car will be back from the body shop in 2 days. Pickup the car two days later and its all prepped to go. Until I see the poor body work to the rear of the car, the paint blops in 4 locations with clear coat so it couldn't be corrected by a detailer. I told Nick I was disappointed but he didnt seem to care. Sent in my VW survey and noted the bad body work. 30 minutes later I received a call from Peter saying he was sorry it didnt meet my needs. He asked for me to come in to see the work and arrange getting it addressed. When meeting with him, the promised $125 to cover my "pain and suferring (which I never received). He drop the car off the next day and they give me a loaner vehicle from Enterprise. The next day the car was ready and the job was done right. In all, they did take care of the customer but was put off by the sleezy add-ons (they push car wax that isn't good and can be bought for less) and not getting it right the 1st time. I will be going back to them for service but some trust has been lost by their actions. More

The sales consultant I deal with is Miguel Santana. He explain me in a professional way the advantages to buy a WW. His demeanor was excellent and he know the in and outs of the businees.He provide me all explain me in a professional way the advantages to buy a WW. His demeanor was excellent and he know the in and outs of the businees.He provide me all the information I needed to make an intelligent decision to buy the car. Besides everyone was very pleasant and courteous during my stay at the dealership. More

Outstanding sales people! Fantastic service. You will not be disappointed. VW Gallery is the best place to purchase a VW. I wanted a specific model, color, and drive system of a VW Golf. Corey found the exac be disappointed. VW Gallery is the best place to purchase a VW. I wanted a specific model, color, and drive system of a VW Golf. Corey found the exact model I wanted! Klem, the salesman was wonderful! More

Chris was very thorough and professional with me during the purchase of my new GTI, seemed to know the car in and out. Dont get me wrong buying a car in this day and age can be stressful but Chris made the the purchase of my new GTI, seemed to know the car in and out. Dont get me wrong buying a car in this day and age can be stressful but Chris made the process more easier for me. More

Incredibly frustrating...We purchased a CC lux plus last year. At the time, we were told it was fully equiped with the standard Lux package. We left the lot and realized that there was not a rear-view cam year. At the time, we were told it was fully equiped with the standard Lux package. We left the lot and realized that there was not a rear-view camera installed. When we called, we were told this was related to a shortage of parts because of the tsunami in Japan. We were never told this prior to purchase. Since this time, Corey repeatedly said "he would look into it" and just never calls back. We finally got ahold of the manager (Peter) who said it was not his problem. We are not trying to be unreasonable. We are even willing to pay what they said they deducted for the cost of the camera. But, they are not interested in responding, let alone helping. Clearly, all they care about is the sale. The customer service is HORRIBLE!!! I would not recommend this dealer to anyone. Unfortunately, they have proven themselves to be the dirty, dishonest salesmen that you hope to avoid. And to top it off, VW parent corporation told us that each dealer is independently owned and operated and therefore we have to deal with them to get this sorted. Honestly, don't bother with VW and especially not with this dealer. HORRIBLE!! More