Nucar Volkswagen of Norwood

Hands down best car buying experience I worked with client adviser Ed Addeche and, Finance Manager Paul Valenti when I bought my certified pre-own VW Tiguan. After my horrible experience b I worked with client adviser Ed Addeche and, Finance Manager Paul Valenti when I bought my certified pre-own VW Tiguan. After my horrible experience buying my first car from Ford two years ago, I was extremely un-easy about car shopping again. VW Gallery in Norwood was a breath of fresh air. Ed spoke to me with respect, and concern about my needs as a customer. He went above and beyond to make sure I was satisfied with my purchase. I couldn't have asked for a better car sales man, and not many people can say that. He was not pushy, or cheap, instead he was extremely professional and demonstrated what car shipping is all about. The customer. Paul Valenti also went above and beyond his call of duty. When helping me finance he gave me multiple options and went out of his way to find the BEST plan for my budget. His kindness, and knowledge made me feel at ease, and HAPPY to be buying a car, like one should feel when purchasing. I also got the pleasure to meet with the GM, Jack Dafonseca, who like Ed, and Paul was humble, and kind. Just an all around a down to earth kind of guy. If you are looking or even thinking about purchasing a VW, these guys are the ones to work with. I will make the trip to Norwood anytime I need assistance on my VW because they have my trust. More

Good luck with your warranty/repairs Everything was fantastic until coming in for maintenance. Absolutely horrific. Grease stains on interior @ 30k. failed to even service car @ 20k (they Everything was fantastic until coming in for maintenance. Absolutely horrific. Grease stains on interior @ 30k. failed to even service car @ 20k (they actually drove it into shop, brought it out 40 mins later with no sticker and service engine on), a week later the cv joint had an issue due to no lubricant applying because of shotty quick work. We didn't report, thinking to take.a higher road. Not over yet.....@38k (2k over the warranty) they refuse to goodwill any parts for the exhaust flap that sticks from salty roads. Made my wife cry on the phone dealing with their service manager. Definitely don't recommend. More

Happy owner of a Jetta Wagon I love it ! Thanks to an amazing salesman, Joe Hanlon,with his incredible attention to detail,he made the whole experience of buying a car, painless I love it ! Thanks to an amazing salesman, Joe Hanlon,with his incredible attention to detail,he made the whole experience of buying a car, painless ! The entire team did a great job....clearly the Gallery has what it takes to make customers happy ! Many thanks to all of you More

Happy Customer!!!!!!!!! Great Service and Friendly Staffs!!!...We bought a GTI here about two days ago and we couldn’t been more happier!... Eddie our sales rep…he was AWESOM Great Service and Friendly Staffs!!!...We bought a GTI here about two days ago and we couldn’t been more happier!... Eddie our sales rep…he was AWESOME!!!!! We have gone to two different dealerships that day and what a waste of time that was. WE should have just come straight here! They don’t play games with you and they don’t waste your time……I have nothing but good things to say about them…I will definitely go back and I highly recommend them to all my friends and family! I also want to say thank you to Paul, Jack and Nick…..for all working together as a great team…. HAPPY CUSTOMER HERE!!! More

Great customer service at the dealership. Friendly atmosphere and the gentlemen I worked with did everything they could to make the purchase as smooth as possible in the situation I was in. atmosphere and the gentlemen I worked with did everything they could to make the purchase as smooth as possible in the situation I was in. More

I was looking for a specific used car which is 2012 Tiguan S 4Motion when I was in the market. I started my research with Autotrader at the beginning of February, and I focused on 2 cars when I done my Tiguan S 4Motion when I was in the market. I started my research with Autotrader at the beginning of February, and I focused on 2 cars when I done my research by February 10. These 2 cars are owned by 2 dealerships. One is gray owned by Volkswagon Gallery and another is black owned by Boston Volkswagon. Although I finished my research and I aimed the cars which I want to learn more for details, I don't have anytime to contact the dealer for a stop by and test drive since I have lots of labs to do everyday, even the weekends I have to stay at the lab. 3 weeks later, the spring break is here. This is a good timing for me to buy a car I think. While I was crazy working on my labs, I check the status of the 2 cars everyday. They are both still listed on AutoTrader. So I contact both of 2 dealers after I came back from a trip to New York. In the morning of March 7, 2014, I emailed both dealers, (I prefer email due to my not very good spoken english ), and the Boston Volkswagon replied my email first. I was told that the black 2012 Tiguan had been sold half a month ago, their internet sales team forgot to delete the ad. 5 minutes later, a call form Boston VW asked me if I was interested in any other models they have in stock. I told them no and thank you. Almost 3 hours later, I got a phone call from VW Gallery while I was eating lunch. A guy named Josh told me that he was the Internet Sales Manager of VW Gallery, he told me that the Gray 2012 Tiguan S 4Motion is still available and also he confined the price with me to make sure we were talking about the same car. He asked me if I would like to take a test drive in the afternoon of the next day. I responded that I will go to their dealership right away and I told him I live at 20 miles away from their dealership and wound be arrive on 2. He replied see you soon. After I hang up the call, I logged on my Zipcar account immediately and found out that there were no zipcars available around my place. So I called my friend for help and he said yes. 15 minutes later, after I got in the car of my friend, he asked me the address of the dealership. So I open the application AutoTrader in my cell phone, and I found the address from the gray Tiguan's dealer information. When we arrived the dealership it was just about to 2 o'clock. After I stepped in, I told the one who greeting us that I was looking for Josh. Then Josh came out from his office and introduced me a guy named Eddie Addeche whose business card says he works as a Client Advisor. Then Eddie guided us to his office and asked me the stock number of the car on AutoTrader. Then he left his office and told me he would be right back. I opened the AutoTrader application in my cell phone, HOWEVER, I found the information of the gray Tiguan in My AutoTrader was BLANK. It is so weird I thought, I used it 1 hour ago for obtaining the address of the dealership, how it can be blank 1 hour later? After Eddie came back, I told him that I cannot find the stock number because the ad of the car was disappeared. HE THEN TOLD ME THAT HE SOLD THE CAR A WEEK AGO. I was like, "What?". I was shocked and did not know how to respond this kind of situation. Then, Eddie said "however we still have other 4 Tiguans outside in the parking lot, they are the same as the gray one, let me show you". Then he guided us outside and I saw the 4 DIFFERENT Tiguans. They are all 2011 models. Everyone who likes Tiguan should know that the appearance of 2011 models are totally different from 2012 models. VW has redesigned the appearance for 2012 models. So I simply told Eddie that these cars are different from the gray one. But, Eddie said, "What is different, they are the same, just the colors are different". I was like,"are you serious?" Even a 5 years old child can see the difference. So I told him I DO NOT LIKE THESE CARS. I asked him should I deserve a explanation from someone? Then he told me to wait him a few minutes in his office. And I saw him went to Josh's office. Almost 10 minutes later, he came back his office with another guy named Jon, he told me he was the Sales Manager. First, Jon apologized and told me it was a miscommunication between the internet sales and the in store sales. And then Jon asked me if I was interested in the 4 Tiguans which are 2011 models outside. I told him that I only consider the 2012 model with newer appearance design. And he told then he got nothing can do for me. I said it was fine. Suddenly, Eddie asked me "WILL YOU BE INTERESTED IN THE 4 CARS WITH HALF PRICES?" Certainly, I was shocked again by this guy. I replied him "if you can give me a offer with half price, I will buy all of those cars even I do not like them. Can you make a offer like you said?" Eddie did not say anything. Then I asked the Sales Manager Jon, "Could you offer me a discount like Eddie said?". Jon said of course he cannot. Then I asked "So people who work at here can say anything they want without take the responsibility?" He smiled. I then said I am done with you guys and left this wired dealership with my friend. What you guys will think about a dealership if the sales man acting like the lovely Eddie? I have not ever seen any sales person like this, even in China. Thanks for reading. (ps: I noticed that there was another review was complaining the same problem I ran into. Check it out if you really have to do business with this dealership.) More

I recently had the pleasure of doing business with VW Gallery of Norwood and would recommend them without hesitation based on their well trained friendly staff that made the entire sales process as simpl Gallery of Norwood and would recommend them without hesitation based on their well trained friendly staff that made the entire sales process as simple and transparent of a process that I've ever seen. They're definitely the kind of dealership that'll go above and beyond to help out any way they can. Eddie was without a doubt one of the best sales person I've dealt with, he gave me truthful honest advice when it came to a number of issues and wasn't overbearing in the least bit. Peggy who wasn't even involved in the sale, would strike up conversation when I'd be waiting simply to be polite and friendly, not many people now a days will do that. Overall a great place to deal with and I'd definitely go back... even in another snow storm. More

I have been doing business with this dealership for quite some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to some time. The last time i was there I waited a very long time to get my car serviced. This never happened to me before so i was upset and talked to the service manager. After talking with the service manager they wanted to make sure this never happened again and were very nice and professional. After all they could have ignored my complaints. They did everything they could to address the issue the next time I went back. In general I am very pleased with their service and would definitely recommend them. More

I called interested about a used GMC Acadia Sunday morning. Spoke to Josh with internet sales. Was told car was available and how long they were open until. I told them I would take a look at it on Mo morning. Spoke to Josh with internet sales. Was told car was available and how long they were open until. I told them I would take a look at it on Monday afternoon. Sounded good I was called the next morning Josh wanted to make sure I was coming and have the car ready for me. I said I will be by in the afternoon sometime. About an hour later I was called by Jon his manager asking if I was still interested. I said yes I just talked to josh an hour ago he apologizes and says see you soon. I spend a couple hours cleaning my trade in and talking to my mechanic to pick his brain and ask if I can bring it by for him to look it over. I get to the dealership at 2pm another salesman Emanuel takes my info and copies my license says he will pull it right up. I wait 5 minutes he has keys to a different Acadia in his hand and tells me that someone had put a deposit on the car I was interested in. I am angered while taking my frustration out on Emanuel another salesman interjects that a deposit was put on the car Sunday night and the financing for the deal was done an hour before I arrived. These jerks were so eager to get me down on Monday morning not knowing that had a deposit on Sunday night? I asked are you sure it's a done deal and not just a deposit? He says the car is being cleaned out back right now. Thanks for wasting my Monday. And I thought it was weird that the Internet price dropped 500 bucks overnight. I chew out the manager Jon knowing he can't do anything for me he takes my name and number and doesn't call back. I speak to Josh an hour later he apologizes I vent all my frustrations on him and I really don't think it was his fault. You figure it out just bad communication between buildings or are they jerking me around trying to sell me a different car. Either way they wasted my time and I will never do business with VW Gallery or any of the 4 or 5 other dealerships associated with them. Expletive deleted More

My husband and I purchased a VW Jetta for our Daughter. We could not believe the five star service we received by our salesmen. It was a smooth and relaxing experience. I highly recommend this dealership t We could not believe the five star service we received by our salesmen. It was a smooth and relaxing experience. I highly recommend this dealership to friends and family! More