Nucar Volkswagen of Norwood

Great service. Team helped to explain technical issues. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. Refreshments, Snack arrangements good enough for 1-hour wait time. One star is missing, as mine consumed almost 3 hours. More

Purchase of new car Very good customer service and easy purchase process. Tony provided red carpet service to us and made us feel welcomed all the time. Thank you!!! Very good customer service and easy purchase process. Tony provided red carpet service to us and made us feel welcomed all the time. Thank you!!! More

Excellent Service Department Simply put, I would not take my Jetta anywhere else! Yulissa is exceptional in all areas of the service experience, from making an appointment to del Simply put, I would not take my Jetta anywhere else! Yulissa is exceptional in all areas of the service experience, from making an appointment to delivery of the finished work, and follow through all along! More

Nice people, good service I got there early and was able to be taken care of immediately. It took a bit longer than I had but there is a comfortable waiting area where can read I got there early and was able to be taken care of immediately. It took a bit longer than I had but there is a comfortable waiting area where can read or watch tv, very nice! More

Great service and professional people Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me a Service was excellent and the people were professional. The experience was realizing and I felt that they service department was looking out for me and making sure I was happy More

Found the car I wanted! I had a great experience when I was there working with all of the associates. I ended up waiting a bit longer than expected, but I was taken care of I had a great experience when I was there working with all of the associates. I ended up waiting a bit longer than expected, but I was taken care of with professional and kind service. They got me the car I wanted quickly. More

Flat tire. Some confusion of it bring to be fixed that day. Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warra Some confusion over whether just before 5pm, if I could still get my tired fixed. Also, questionable whether my tire could be replaced under the warranty, where I had purchased the tires with a warranty at the Wellesley Volkswagen. But I will say, the Service went above and beyond to find out (researched) if my tire replacement the next day could be honored, and it was! Minor, but the Service Dept forgot the cap that goes on the new tire’s air valve stem. I found a spare cap at a Service Center near where I work. Volkswagen also nailed me two after I called and they apologized. More

Quality Service...Easy In Easy Out ! Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waitin Great online service scheduling..no hassle drop off.Quality performance. Have been customer for many years..so far no disappointments....great waiting area...have and will recommend to others. More

Customer service was outstanding . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the . There were a few customers ahead of me, but John made it seem as though I was the only one he was focusing on. Time for service was quick and the car is always returned clean. Outstanding. More

Never again!!!!!!! I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I wa I saw a vehicle that I was interested in and called Nelson. We made an appointment and I went in to the dealership. I saw Nelson for an intro and I was on to Anthony. We talked about the vehicle including the age and condition. I bought the car and once I found out some of the things that they did not share with me Elaine refused to take any one of 6 phone calls. When I finally got to him (He did not return any of my calls) I tried explaining some of the problems I was encountering and shared with him that I do not think he was up front he stated that I did not have to purchase the car and I have 30 days to return it if I was not satisfied. More