Nucar Volkswagen of Norwood

Very bad I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the wee I had scheduled an oil change and 10,000 mike service for my son’s car on Wednesday, December 5th. I had scheduled this appointment earlier in the week for 3 pm. After about 1 hour and 45 minutes, the car was not done. I asked the service department represtative if there was a problem. He told me there was only 1 machine to balance the tires and many cars came in at the same time. I said that’s why I had scheduled my appointment, and I had never waited this long for service. Then I waited about 5 more minutes because they were looking for the wrong car. On my receipt, the service had been “ done “ to my other car. Both my so.n and I have 2018 Jetta cars but different models and different colors. I am disturbed that when my car was checked in that they didn’t notice it was a white Wolfsburg Jetta rather than a gray Sports Jetta that was listed on the form. And to top it off, the credit card machine wasn’t working and I had to leave my credit card information with the service rep. I am really disappointed. I called back that night and left a message for the service representative to explain the wrong information on the form which he never called me back. Thank goodness for Samantha Briody who helped correct the information on the form the next day, email the receipt for the credit card, as well as apologize for the mistake. More

Annual checkup and recall My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery h My experience was excellent as usual. Individuals interacted with go beyond the normal courtesy, especially Samantha. My experience with VW Gallery has been exceptional over the years resulting in my continued loyalty to the dealership. Their integrity is solid. More

Good Price The overall experience was OK. I got a good price. Jamahi was very good in explaining the electronics to me. Scott was friendly and helpful. The overall experience was OK. I got a good price. Jamahi was very good in explaining the electronics to me. Scott was friendly and helpful. More

Responsive and Thorough The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very The services I took my car in for were a few recalls that weren't taken care of by previous dealer, alignment and other various repairs. They are very thorough with their work and the team in the offices recognize your concern and assist where it's needed. One service, I noticed a piece was a little off and they are currently in the process of replacing that piece. Thumbs up. More

Thanks to Tony Shuman It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices It was a very good experience purchasing a used vehicle from Volkswagen Gallery. AND, I think we got an excellent car out of the deal..... and prices were much lower than at another VW dealer where we had shopped. Sales staff was great (thanks Tony!). More

Great salesman and fast service Tony helped me get the most for my trade. Made sure the negotiations went smooth and addressed all of our questions before and during the purchase pro Tony helped me get the most for my trade. Made sure the negotiations went smooth and addressed all of our questions before and during the purchase process. Delivery took less than an hour. Just had our first service. Couldn't have gone any better. Attendant greeted us at arrival. Done on time. Refreshments in waiting area and car was washed when we went outside to leave. Even helped us reset the clock. More

Comfortable and Pleasant experience. Scott, Nelson, and I’m embarrassed to say I cannot remember the name of the finance guy but all these gentlemen were excellent. They were knowledgeabl Scott, Nelson, and I’m embarrassed to say I cannot remember the name of the finance guy but all these gentlemen were excellent. They were knowledgeable and efficient no one was pushy. They made you feel like they wanted your business NOT like they were doing you the favor. And for service, no one better than Yulissa! Overall an excellent experience. More

scott is the man! So is the finance guy scott worked very hard to secure this deal. he's quite an asset to your dealership. (though his photo below is scary) I also thought that rob in fina scott worked very hard to secure this deal. he's quite an asset to your dealership. (though his photo below is scary) I also thought that rob in finance was thorough and fun to work with as well More

Great Service and customer service Great service ,all discount were applied Thanks to the service team Reasonable prices and same day service Have been using all my family this dea Great service ,all discount were applied Thanks to the service team Reasonable prices and same day service Have been using all my family this dealership location since 1989 5 Member all VW Owners. More

Awesome Service Jamahl is the best person I have ever worked with in the car industry. So helpful, so knowledgeable, and so friendly. I know I can always count on him Jamahl is the best person I have ever worked with in the car industry. So helpful, so knowledgeable, and so friendly. I know I can always count on him. More