Nucar Nissan of Norwood- Service Center

Everything was good the people was excellent and fast. They were kibd and very knowledgeable They were kibd and very knowledgeable More

I like the dealership and jude was so excellent at his job I commend him he really looks out for the customers and I appreciate his help and support ❤️ thanks 😊 jude and NuCar of Norwood job I commend him he really looks out for the customers and I appreciate his help and support ❤️ thanks 😊 jude and NuCar of Norwood More

Very helpful service Antonio was outstanding, and the technician Markus got the job done. Thank you. Tom C. technician Markus got the job done. Thank you. Tom C. More

Cristiane did a great job working with us and offering solutions; very smooth and easy transaction. Well done. solutions; very smooth and easy transaction. Well done. More

Great customer service. Explained issues with my car. Jude came out an discussed what needs to be done and fees. Explained issues with my car. Jude came out an discussed what needs to be done and fees. More

Nissan Norwood is the best dealer I enjoy taking my car there very happy customer service and very friendly and polite Richard and his crew are the best I am always satisfied.❤️ there very happy customer service and very friendly and polite Richard and his crew are the best I am always satisfied.❤️ More

Fifteen words that’s a lot of words why does it have to be fifteen words be fifteen words More

it was good it didn’t take them too long to do the work i was happy was happy More

At 11:15 Car was brought in for basic service - oil change & hub cap replacement. Jude advised they will check if any other work needs to be performed. This is a fleet car and fleet company (wheels) change & hub cap replacement. Jude advised they will check if any other work needs to be performed. This is a fleet car and fleet company (wheels) needs to approve all service. This was clear when I arrived. I was told there is a process to submit all service through a website for approval. I gave Jude the phone number for the fleet company should he need to contact them by phone. No approximate wait time was provided. After waiting almost 2 hours I texted Jude for time frame when car would be ready. After that Jude came to see me and advised there was issue with brake pads they would like to address and needed Wheels to approve. At 2:30 (3 hours after I arrived) Jude asked if I had a corporate fleet contact I could call as they had not received approval through system. I asked if he tried to call the number I gave him when I arrived. He had not so I called wheels. They put me on hold and then advised approval would be given within 20 minutes. I went to let Jude know - he was not available at service desk & manager was on phone - unavailable. Texted Jude approval should be received within 20 minutes. After 20 minutes (3pm) I went to check with Jude or manager if they had approval. Manager was on phone with wheels - I advised I needed to be out by 4:30 & did not want to have to return. I was at dealership for 5 HOURS. Had I known I would have rescheduled to drop car off. Jude advised there is a process they must follow with system for fleet cars for service approval and could not call them. I was very frustrated at the time and communication. I called wheels when I returned to office. They advised a response on submissions put in through system should be received within 5 minutes - at most 10. If no response within that time they recommend resubmitting the order or calling. I must have my car serviced by dealership at times. I felt there was no consideration given as to length of time needed & should have at least been communicated. The day after this service I called and left a voicemail message for the fleet manager at the number on my invoice. I wanted to share my frustration with the lack of communication and share the info wheels had provided so we can avoid this happening again. No one returned my call. I will return for service only when directed by wheels that I must bring it to Nissan dealership. More

The service and attention provided by the people at NewCar Nissan was exceptional. I would highly recommend them to everyone. NewCar Nissan was exceptional. I would highly recommend them to everyone. More