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Nucar Mazda of New Castle - Service Center

New Castle, DE

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50 Reviews

50 Reviews of Nucar Mazda of New Castle - Service Center

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March 30, 2025

The service people are awesome. They are friendly and helpful and go above and beyond. More

by briamason4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Nucar Mazda of New Castle responded

Thank you for your kind words! We're thrilled to hear that you found our service team at Nucar Mazda of New Castle to be friendly and helpful. We pride ourselves on going above and beyond for our customers. We appreciate your feedback and look forward to seeing you again! - The Nucar Mazda Team

March 18, 2025

. Showing you videos with the services is informative . Customer service is awesome. Very happy. Thanks More

by Adrienne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Gell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Saunders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Graeson Caspers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Maynard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Odongkara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Stitely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Carfagno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Nucar Mazda of New Castle responded

Thank you so much for your wonderful review, Adrienne! We're thrilled to hear that you found our service videos informative and that our customer service met your expectations. Your satisfaction is our top priority at Nucar Mazda of New Castle. We look forward to seeing you again soon! - The Nucar Mazda Team

May 24, 2024

Hands down best service center and dealership! William is awesome and always makes me feel valued. Mazda customer forever. More

by shakimmakt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will GoldWire
May 28, 2024 -

Nucar Mazda of New Castle responded

Thank you for your wonderful feedback! We're thrilled to hear that you had the best experience with us and that William provided exceptional service. We truly value your loyalty as a Mazda customer. If you ever need anything else or have any questions, don't hesitate to reach out. We look forward to continuing to serve you for many more years to come!

February 26, 2022

Hi Mazda RX eight refused to start when it was cold in the morning. John Strom and Melissa kept working working working. Finally figured out what was wrong repaired it. I now have the car back and I’m enj More

by harrisonthoyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Great facility, efficient personne, comfortable waiting area, good price, great follow-up on scheduled appointments More

by markbader.braskem
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Stanitski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2021

Service is efficient, on time and work is done right the first time. The service managers are polite, focused and work hard to make sure the service is a good experience. Am on my 4th Mazda that has been More

by Cassandra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Nucar Mazda of New Castle responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! - The Nucar Mazda Team

October 08, 2019

excellent service and repairs. I have been coming to John STIDHAM for many ,many moons (years) with my MAZDA vehicles for service.He is the BEST! I will continue as long as JOHN is More

by BILL&KATHY BURAWSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Stanitski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Miller, Bob Saunders
Oct 15, 2019 -

Nucar Mazda of New Castle responded

Bill & Kathy, thank you for leaving us this feedback! We're always here for your next sale or service!

September 26, 2019

Fast and professional! Accurate, knowledgeable and professional.... Have been coming for a few years and like the style of service John provides and the waiting room is not More

by Brian Stover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Nucar Mazda of New Castle responded

Brian, thank you for this great review. We appreciate your feedback!

September 15, 2019

Best Dealer in the USA I am 76 years old and have owned 2 or more cars for each of the past 55 years. Nucar Mazda is the best dealer across the country that I have dealt wit More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Stidham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Ward
Sep 16, 2019 -

Nucar Mazda of New Castle responded

Dave, we can't imagine a review greater than this one! We appreciate your feedback and hope to continue to serve you. Thanks!

September 03, 2019

Excellent service experience! From the moment I was pleasantly greeted when I arrived to drop off my car until I was escorted to my car when it was finished, I was treated pleasan More

by Freddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Artemis and Linda and Patrick McCann
Sep 16, 2019 -

Nucar Mazda of New Castle responded

Thank you for the feedback.. we appreciate it! Take care.

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