Nucar Mazda of New Castle

I took my car in because the check engine light came on. They let me know what the problem was, and they had to order the part. They didn't tell me that it would take 2 business days to get the part. They j They let me know what the problem was, and they had to order the part. They didn't tell me that it would take 2 business days to get the part. They just said it would be 2 days. Although the car is running well after the work, the lack of communication was very frustrating. More

Dan is a great seller! He knows everything that you will need to know 10/10 He knows everything that you will need to know 10/10 More

Malcolm was wonderful to work with! He was knowledgeable and helpful. He was not pushy and overbearing like we experienced at a different dealer. Overall the experience was great! He was knowledgeable and helpful. He was not pushy and overbearing like we experienced at a different dealer. Overall the experience was great! More

I really appreciated the customer service that Nucor provides because they make you feel apart of the process with your vehicle provides because they make you feel apart of the process with your vehicle More

Corey was very helpful, friendly, and knowledgeable. No pressure at all. He was a pleasure to work with. No pressure at all. He was a pleasure to work with. More

I needed a part replaced. Dealership was unable to replace part. I had to go outside of dealership for repair. Dealership was unable to replace part. I had to go outside of dealership for repair. More

Take my cx-5 here for service. The mechanic does a video review of brake life, etc. This is the typical and good dealer mazda spot. High quality service with OEM parts. The mechanic does a video review of brake life, etc. This is the typical and good dealer mazda spot. High quality service with OEM parts. More

I came in for my complimentary service and went to the service desk for vehicle maintenance. There were two employees behind the counter, and although only one of them was actually looking for something, service desk for vehicle maintenance. There were two employees behind the counter, and although only one of them was actually looking for something, neither one acknowledged me even though I was standing directly in front of them and we made eye contact. The other employee was just sitting at the computer and after a while I even looked down at my hands wondering if I was invisible. I didn’t mind waiting, but a simple “good morning, we’ll be right with you” would have gone a long way. I almost canceled my appointment and went to another dealership, but instead I greeted them myself and said I was checking in for my oil change and car wash. Only then did the employee say “we’ll be right with you,” and about 30 seconds later she helped me. The rest of the service was smooth and my car was cleaned, which I appreciated. More

Great communication, excellent service. Would highly recommend for all your service needs. The service advisors are very informative Would highly recommend for all your service needs. The service advisors are very informative More

Professional, Timely and Knowledgeable along with clear Vehicle Feedback. There is little room for improvement. Vehicle Feedback. There is little room for improvement. More