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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
139 Reviews

139 Reviews of Nucar Chevrolet of New Castle - Service Center

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March 15, 2025

Best dealership to go to never have any issuss after i get my car back price is fair workers are the best More

by riderbooker88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember employee name
Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind words! We're so glad to hear you've had great experiences with us. We appreciate your support and look forward to serving you again in the future!

March 14, 2025

I always have positive feedback after servicing my two Mazda. The team is super nice and friendly. More

by kwrona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Mar 17, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the 5-star review!

March 14, 2025

Poor communication, wasted a lot of money, car still not fixed Not a good experience More

by Aniya4life
Recommend Dealer
No
Employees Worked With
Brandon
Mar 14, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear that you feel this way, but we take pride in our communication and service. Our team always strives to provide clear updates and quality repairs. If there’s still an issue with your vehicle, we’d like the opportunity to make it right. Please give us a call at 877-687-1304 so we can better understand your concerns and work toward a resolution. Thank you.

March 13, 2025

Did a nice job. People were friendly and efficient Nick the tech knew my vehicle I bought the truck there and it was a good experience The one thing I will say More

by MONGO007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick and Lacey in service
Mar 14, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your review! We're glad to hear you had a great experience with our team, especially Nick. We appreciate your trust in us and your feedback on the glow plugs. If there's anything else we can do for you, let us know!

March 10, 2025

The people I interacted with in the bay were clueless, gave me a hard time for no apparent reason, I asked could I just leave the vehicle for an oil change, and was told it’s not gonna happen, I thought i More

by ONEDJSLIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The people in the service bay.
Mar 10, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your honest feedback and 5-star rating! We're glad your experience inside was positive, but we're sorry for the confusion and frustration in the service bay. We appreciate your patience and will address this to ensure smoother communication moving forward. We’d love the opportunity to provide an even better experience next time!

March 08, 2025

God awful worst service department. No diagnosis after having my vehicle for 7 days. And wouldn’t return my phone calls when they said they would. More

by Matt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Mar 10, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to hear about your experience. Our team works hard to provide timely service and clear communication, but we understand how frustrating delays can be. High service volumes and complex diagnostics can sometimes take longer than expected, but we should have kept you better informed. Please reach out to our service director at 302-613-5689 so we can address your concerns and work toward a resolution. Thank you.

March 07, 2025

Always courteous and professional. I appreciate the communication & updates through text messages. I always recommend your services to others. More

by jgahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 10, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your kind words and recommendations! We're glad you appreciate our communication and professional service. We look forward to assisting you again!

March 06, 2025

Unable to give testimony, due to employer policy. The public relations officer is not available at this time. More

by admin51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Mar 07, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the 5-star review!

March 04, 2025

Nice people working at dealership. I don't go anywhere else for service ony car More

by carmellatowles1024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Castner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your loyalty and kind words! We're glad to be your go-to for service and appreciate your support. See you next time!

March 02, 2025

I also work at a repair shop and we buy some parts from Nucar last month we spent $ 2100.00 we needed a shifter for a 2019 Chevy they said it would be 2 weeks . The customer called Nucar and we had the par More

by TOMPINE1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Cochran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2025 -

Nucar Chevrolet of New Castle responded

We appreciate your business and your feedback. We understand your frustration and apologize for any miscommunication regarding the part availability. We’d love the opportunity to make things right and ensure you receive the best service possible. Please reach out to us directly at 877-687-1304 so we can address your concerns and find a better solution moving forward. Thank you.

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