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Nucar Chevrolet of New Castle - Service Center

New Castle, DE

4.3
162 Reviews
Call Service Center (877) 763-0903

162 Reviews of Nucar Chevrolet of New Castle - Service Center

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April 19, 2025

The staff was nice and professional. My car needed a lot of work. However, I got a discount for being a loyal customer. I highly recommend them for services. More

by kornmaze18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ferrell
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Apr 21, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We're glad our team could help and that you felt valued as a loyal customer. We truly appreciate the recommendation!

April 19, 2025

From the time I got to the dealership, he made me feel welcome. He kept me informed of vehicle of status and took care of the my needs to get me out quickly. More

by j_sheaffer
Recommend Dealer
Yes
Employees Worked With
Damon
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Apr 21, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the kind words! We're happy to hear you felt welcomed and well taken care of. Glad we could get you back on the road quickly!

April 18, 2025

It was Mazda. The service people don’t call at all to tell you about the car. I recd text at 7:25 saying that they were looking at and would send me video. By 1 pm More

by CNOLTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was at Mazda. I guess continuing with bad service.
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Apr 21, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback. We're sorry for the delay in communication — that’s not the level of service we aim to provide. While we do try to send timely updates and videos, sometimes delays can occur during busy service hours. We appreciate you bringing this to our attention and will work to ensure better follow-up moving forward.

April 18, 2025

I bought the car there so this is my second oil change with my new car and they are very nice there More

by DBBDILLS
Recommend Dealer
Yes
Employees Worked With
I’m not sure the names but they were and where I got the oil changed. They were all pretty nice.
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Apr 21, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for coming back! We’re glad to hear you’ve had a great experience with the team — we appreciate your continued trust!

April 18, 2025

Better communication between the customers and the service department technician that checked in your vehicle. More

by SAM1MAT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Santana I think that's the last name
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Apr 18, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for your feedback. We’re sorry to hear communication wasn’t as clear as it should have been. We’re always working to improve and will be sure to address this with our team. We appreciate you bringing it to our attention.

April 18, 2025

Damon was very professional and made sure that my car was done in a timely manner. More

by boomdocka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon
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Apr 21, 2025 -

Nucar Chevrolet of New Castle responded

Thank you! We're glad to hear Damon took great care of you and kept things on schedule. We’ll be sure to pass along your kind words!

April 17, 2025

The very 15 word minimum is a joke especially sense It restricts any real explanation. More

by Graylin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 18, 2025 -

Nucar Chevrolet of New Castle responded

We’re sorry to see the 1-star review and understand your frustration. We’d appreciate the chance to hear more—please give us a call at 877-687-1304 so we can discuss your experience and try to make things right.

April 15, 2025

Everytime that I came to Nucar, I had excellent. Exceptional customer service and auto service. More

by chartonecc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Madden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ira Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Nucar Chevrolet of New Castle responded

Thank you so much for the 5 star review and great feedback! We appreciate the recommendation.

April 14, 2025

Dan was proffesional and accomodating to our tide schedules. The process went smooththly and timely efficiant. This wasn't our first time buying from him and the experience always improves as we gro More

by SHARONYGERARDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Dionisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can remember all, but thanks, Tristan Caltuna
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Apr 14, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the great review! We’re so glad Dan was able to accommodate your schedule and make the process smooth and efficient. We truly appreciate your continued trust and look forward to working with you again!

April 13, 2025

Nucar has always been fair courtesy friendly in my words they are the best greatest that’s why I stay with Nucar and the fellow at the help desk when you drop your car off he’s the bomb I think his name is More

by LBEATTIE60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Ferrell
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Apr 14, 2025 -

Nucar Chevrolet of New Castle responded

Thank you for the awesome review! We’re so glad to hear you’ve had great experiences with us—your loyalty means a lot. We’ll be sure to pass along your kind words to Ferrell!

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