Nucar Chevrolet of New Castle - Service Center

They were able to complete the repairs for my vehicle in a timely manner, which allowed me to be on the road sooner. I appreciate the workmanship that was put into my car repairs. a timely manner, which allowed me to be on the road sooner. I appreciate the workmanship that was put into my car repairs. More

My car went in fine and now is at another dealership the same day I picked it up very bad experience same day I picked it up very bad experience More

Clean waiting area and restrooms. Service writers explained work that was performed and what to expect on my next visit. Service writers explained work that was performed and what to expect on my next visit. More

Service staff was extremely friendly and courteous. The process was efficient and timely. I will continue to bring my Mazda CX 50 to Nucar for service. The process was efficient and timely. I will continue to bring my Mazda CX 50 to Nucar for service. More

I’ve been a Nucar Mazda customer for over 16 years having bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again bought at least 7 cars from them for the family. Service Manager John and Melissa are my goto for honest thorough work at a fair price. Thanks again guys! More

Everyone was kind and the Advisor was in constant communication. My only negative is that the online service scheduler has dates block out for weeks. communication. My only negative is that the online service scheduler has dates block out for weeks. More

Set up oil change online, arrived on time waited about an hour and a half. Smooth transaction, will go back. hour and a half. Smooth transaction, will go back. More

My system did ann update but it failed I had to go to the dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running. dealer to have it reset. They were able to get my reset my system and get the digital screen back up and running. More

Super Bowl Saturday 2025 Traveling north on 95 from Maryland to Long NY my vehicle experienced an electrical error which immobilized the vehicle We were literally caught in Delaware between the heavie Maryland to Long NY my vehicle experienced an electrical error which immobilized the vehicle We were literally caught in Delaware between the heaviest snowstorm of the year moving south along the 95/NJTP and an ice storm moving north along 95 through Maryland and Delaware In-spite of of the fact that my vehicle had not been purchased from Nucar New Castle Delaware William provided the level of service which inspires brand loyalty William worked for several hours to find us a loaner car and even stayed late after the service department close to try to deliver the loaner to me because of the weather it took an extremely long time to get the vehicle towed to Nucar To further exemplify Nucar’s commitment to customer service when William had to leave the sales department took over. Next a sales person stepped up and stayed past closing to deliver my loaner car in the face of an impending snow/ice storm. While in service John the service manager kept me completely informed of what was going on. This is what good service and excellent dealership and brand representation looks like !!! More

Service on car itself seemed fine. Glad tire was available. We caught the overcharge and mentioned it to the desk Glad tire was available. We caught the overcharge and mentioned it to the desk More