Northtowne Volkswagen

My wife and I met Mike Lopez for the first time 20 months ago while we were looking for a car, a convertible to be exact. At first I was hesitant about looking at a VW as I remember the Bug I had as a younge ago while we were looking for a car, a convertible to be exact. At first I was hesitant about looking at a VW as I remember the Bug I had as a younger man 30 years ago, a heater that wasn't, every time I would stop at a stoplight the lights would dim, etc. Mike, handled the objections with a calmness and professionalism that truly showed his product knowledge and a personal, friendly connection to his customers, without ever being condescending or over-bearing. Since our first purchase, an EOS, 20 months ago, I have sent two of my kids down to meet with Mike and each of them have aslo purchased a vehicle from him. Our reasons, quite simply, Mike represents a dealership that is customer focused and committed to excellance. Mike himself, is a man of integrity and honesty, he will tell you the facts, the pros, and cons to allow you to make an informative decision. If he tells you something will be done, you can take it to the bank. His follow-up after the sale shows his commitment to his customers in true customer service. To date my family has purchased three VW's from Mike and Northtowne VW and I can tell you they wont be the last. Thank you Mike and Northtowne VW for being a customer focused company. More

I like doing business at Northtowne Volkswagon and working with Grant White or Didi Lazarus, I always feel like I am treated farely and all my questions are answered. I also feel like I get a fair pri working with Grant White or Didi Lazarus, I always feel like I am treated farely and all my questions are answered. I also feel like I get a fair price on my vehicles I have purchased there, that is why I am a repeat customer. More

John Howe was my salesman and he provided WORLD CLASS SERVICE through the entire experience. His professionalism and product knowledge are second to none. Great job John. Thanks alot. SERVICE through the entire experience. His professionalism and product knowledge are second to none. Great job John. Thanks alot. More

We went to this dealer specifically because it had a unique inventory that appealed to us. We were looking for a Jetta Sportwagen with a manual transmission, and this dealer was the only one in Kansas unique inventory that appealed to us. We were looking for a Jetta Sportwagen with a manual transmission, and this dealer was the only one in Kansas City that had one in stock. We were very happy with Northtowne VW and with Trey Hubbard, our sales associate. The only process that could be improved was the financing department. We waited for about an hour to get financing, which was a bit tiring. Since our purchase, we brought in our Jetta for servicing and had a fantastic experience. The department knew about a specific recall and had all the necessary equipment to fix it when I arrived. We have had this car for about 4 months now and are very pleased. More

I have known Jim for many years. I have purchased at least 6 cars from Jim and I've been more than satisfied with the cars and the attention he gives to his customers, both before and after a sale. Jim least 6 cars from Jim and I've been more than satisfied with the cars and the attention he gives to his customers, both before and after a sale. Jim takes into consideration the size of my family and our car needs. I have recommended him to many of my friends and family. Wherever Jim goes, that's where I will be buying a car! More

Mike is extremely nice and friendly in answering all the questions I had. And took extra efforts in sending me the paper work to my new address out of Kansas and Missouri. questions I had. And took extra efforts in sending me the paper work to my new address out of Kansas and Missouri. More

Mike was referred to us by a friend because of the great job he did for them. We soon realized why. He found us the car we wanted and put a reasonable deal together for us. He worked late, was very informat job he did for them. We soon realized why. He found us the car we wanted and put a reasonable deal together for us. He worked late, was very informative and professional, he new his stuff. Everyone at the dealership was kind and offered great service. More

We have purchased 2 cars from Northtowne. We received great value for a fair price and never felt pressured into something we didn't want. great value for a fair price and never felt pressured into something we didn't want. More

I went to the dealership with an idea as to what I wanted after researching online. Not only was Jim informed about the car I was most interested in, but he also was very knowledgeable about another model I after researching online. Not only was Jim informed about the car I was most interested in, but he also was very knowledgeable about another model I was potentially looking at. He was never too forward as far as trying to sell me on something, but was there to answer questions. It was by far the best car buying experience I've had. He made sure the transaction happen quickly (because of my time table) and was great about the follow-up and ensuring I got my second key in the mail (I now live in Texas) three months after the car was bought. That to me shows that it's not just about making the sale for Jim, but that he's willing to do whatever it takes to make the customer happy. I would gladly go back to Northtowne and would be fortunate to work with Jim on any future car needs of mine. More

Over the last decade my parents and I have purchased a total of 7 new and 1 used car from Northtowne VW and each time we have been extremely satisfied with the quality of service and attention as well as total of 7 new and 1 used car from Northtowne VW and each time we have been extremely satisfied with the quality of service and attention as well as the effort put forth by the staff to insure we are completely happy with our purchase and finance experience. We have been particularly happy working with our salesman Richard Justice. The Northtowne auto group includes Hyundai, Mazda, Lincoln, Suzuki, Mitsubishi and others and each time we have purchased from any of the Northtowne dealers we have insisted on Richard Justice being our salesman. Just last month I purchased a used van from the Mitsubishi dealer and Richard handled the transaction seamlessly. The month before that I referred my best friends to Richard to buy a VW Jetta. Richard had the exact car they wanted waiting for them when they arrived and just a short time later they were out of the dealer and on the road with their new Jetta. Tomorrow my mother is going to be picking up her 2012 Passat in Opera Red. (an EXTREMELY rare color) Richard had no problem getting the car mom wanted and I am confident that this transaction will be as seamless as the past purchases have been. We are sold on Richard and Northtowne! More