Northtowne Volkswagen

I think the dealer didn't disclose some problems with the car. When we purchased our used TDI Jetta from Northtowne, the salesman was going through the limited warranty information and gave us a list of ite car. When we purchased our used TDI Jetta from Northtowne, the salesman was going through the limited warranty information and gave us a list of items covered under the warranty and items not covered. While explaining, he circled fuel pump in the NOT covered category. This was the only item he circled on the sheet of paper. The next day after the purchase of the car, the fuel pump was working intermittently. After troubleshooting, I determined it was a faulty fuel pump and not wiring issues. I took the car elsewhere for the service work. Three days after the purchase, both EGR pipes blew out causing a boost leak. Digging into this problem I found the entire EGR cooler wasn't secured to the engine as it should be (someone probably forgot to reattach it after a repair made in the past sometime). The loose EGR cooler caused fatigue on the flex joints on the EGR pipes causing them to fail. It was super obvious that the EGR cooler was loose. The technicians should have found this issue when performing their 100 point check or whatever they do on a used car. After these bugs were addressed we had no other problems with the car. More

John Howe is a really nice and helpful man! I recommend him 100%. It took a little bit of time to get all the paper work done and the car ready/cleaned. But all in all, it was a good experience. him 100%. It took a little bit of time to get all the paper work done and the car ready/cleaned. But all in all, it was a good experience. More

Great people to do business with. They are very helpful and courteous. The service department gets the work done and the car is ready when promised. and courteous. The service department gets the work done and the car is ready when promised. More

I can't say enough good things about both Northtowne VW and Mike Maher. Northtowne VW goes out of their way to make sure that all of my service visits are quick and convenient. The showrooms are kept clean and Mike Maher. Northtowne VW goes out of their way to make sure that all of my service visits are quick and convenient. The showrooms are kept clean and attractive. And Mike will move Heaven and earth to make sure you are able to get the car you want. I've bought two cars there so far, plan to continue purchasing cars from there, and constantly recommend them to anyone in the market for a new car. THANKS. More

My car buying intent was solely based on meeting a $500 My car buying intent was solely based on meeting a $500 monthly payment, to my surprise I was able to do that and much more. I was upside down on My car buying intent was solely based on meeting a $500 monthly payment, to my surprise I was able to do that and much more. I was upside down on the 2008 Escalade I owned by nearly 8 grand, with little hope of finding the right car deal that would fit my new monthly car budget. I was able to find a car that met all of my new car needs and more at Northtowne VW. This is the second new car I have purchased at Northtowne VW, and each time Helen Perry and the staff there made car buying easy. More

This is by far the most truly exceptional dealership I have ever used. Each of these people are professional, helpful, courteous and always willing to go the extra mile to make it work. I recommend this have ever used. Each of these people are professional, helpful, courteous and always willing to go the extra mile to make it work. I recommend this dealership to all my friends and co- workers More

I have purchased 7 New Volkswagen's from Northtowne VW. The Northtowne team makes buying a car fast easy and most importantly fun. Grant White and Didi Lazarus are experts and very professional and ensure The Northtowne team makes buying a car fast easy and most importantly fun. Grant White and Didi Lazarus are experts and very professional and ensure that your car buying experience is the best it can be. Then when they deliver the car, wow, you cannot believe the detail they go into to ensure you know how to operate your new vehicle. They are simply outstanding and we highly recommend Didi and Grant and the entire Northtowne VW Team to anyone who might find themselves in the need of a new or pre-owned vehicle. More

Mike was great to deal with very helpful when answering all of my quesitons abaouut the Beetle. I purchased it in July and I love my 2008 Bettle! all of my quesitons abaouut the Beetle. I purchased it in July and I love my 2008 Bettle! More

Mike is an outstanding sales person focused on customer service. You can always count on what Mike says about service, price, or any other service offered by Northtowne. Courteous and fair treatment is wh service. You can always count on what Mike says about service, price, or any other service offered by Northtowne. Courteous and fair treatment is what you can expect as a customer. More

The sales staff and management are some of the best in the business. They are polite and not pushy at all. My wife hates the business side of buying a car and they were able to make her feel welcome and the business. They are polite and not pushy at all. My wife hates the business side of buying a car and they were able to make her feel welcome and did not pressure her into anything. Matt Kornblum was very accomidating and went way beyond my expectation even after I left with the car. The managers (at the time were Grant White, Russ Fortner, and Ken Keith) also work with you and will do whatever they can to get you in a car at the right price. The finance office which is normally a stressful situation was a pleasant experience with what I would consider the best finance guy in the business (Steve Murdoc). There is not a single complaint I have with the delearship and I will continue to have my vehicles serviced there as they know me, they know my car, they know my wife, and are always professional. I highly recomend this dealership to anyone looking for a car and some new friends as you do it. More