Northtowne Volkswagen

Be Happy Beetle I purchased a new 2014 VW Beetle convertible from Richard Justice. My communications began on-line and then proceeded to telephone conversations. Ric I purchased a new 2014 VW Beetle convertible from Richard Justice. My communications began on-line and then proceeded to telephone conversations. Richard was extremely helpful with my questions. This was my 5th VW Beetle and since I live 350 miles away, I wanted to be sure this was the vehicle I wanted and that all the bells & whistles were available on this car. He went over each item and explained the new features that VW offered. When I decided to go to Kansas City, he even offered advise with motels close to the dealership! He made the sale effortless as far as I was concerned. Upon arrival at the dealership, my prospective new car was sitting front & center in the parking lot! We went for a test drive & he explained how things worked & pointed out really nice new features. I was sold! I still love the car, enjoy the compliments from people & appreciate the contact Richard has made to be sure all is well. He is an excellent representative for Volkswagen & Northtowne. It was a real pleasure dealing with him. My only regret is that I live too far to use this dealership for service. More

More than a salesmen I purchased a vehicle with Richard, or as I came to call him Rick, in 2011 and the sale went just fine, he wasn’t a hassle to work with, he didn’t try I purchased a vehicle with Richard, or as I came to call him Rick, in 2011 and the sale went just fine, he wasn’t a hassle to work with, he didn’t try to pull me in any certain direction and force me into a vehicle I didn’t want and actually he let me take my time and when I finally settled on the Vibe, Richard made sure to let me know all of the benefits of that vehicle. Now, that isn’t the reason I chose to review Richard almost 3 years after the sale; I had an issue with my oil filter and long story short my motor blew. Thankfully I did get the 3 year warranty and talked with Richard about getting it repaired at his shop and he remembered me and went to bat to make sure my car was taken care of. I know he didn’t have to do that however he kept in contact with me while it was in the shop, gave me updates and really let me know that they were taking care of my vehicle even after I’d already purchased it and drove off the lot these years later! I realized that he is more than a car salesmen and he actually cares about his clients. When I do decide to get a new vehicle, I will definitely go with Richard, he is my guy and I would refer my friends and family to him. More

Great Service I had a great experience buying a car from this dealership. The sales associate I worked with was Jim Best and he made the process very easy. I had a great experience buying a car from this dealership. The sales associate I worked with was Jim Best and he made the process very easy. More

Great salesperson We worked with this dealership a few years ago and had a great all around experience! Our dealer was knowledgeable and friendly and made it easy and p We worked with this dealership a few years ago and had a great all around experience! Our dealer was knowledgeable and friendly and made it easy and pleasant! More

Excellent experience I was able to select a car, test drive it and sign the paperwork in less than an hour. I don't like playing games or wasting time so this was an easy I was able to select a car, test drive it and sign the paperwork in less than an hour. I don't like playing games or wasting time so this was an easy purchase. Helen is great to work with and so was Lynn in financing. More

Excellent Customer Experience Michael Lopez assisted me recently with leasing a new vehicle. He was very polite and helped walk me through the lease as it was my first time. He mad Michael Lopez assisted me recently with leasing a new vehicle. He was very polite and helped walk me through the lease as it was my first time. He made sure I understood different options and also all the features of my new car. It was a relatively quick process too! I will be definitely be counting on him and Northrend VW when I am ready for my next car. More

Helen Perry definitely knows her profession I've enjoyed 20 years of Outstanding Sales from Helen. She always looks out for her customers. There is never any pressure, just a definite pleasure I've enjoyed 20 years of Outstanding Sales from Helen. She always looks out for her customers. There is never any pressure, just a definite pleasure all the way. More

Fast friendly efficient Very informative salesman. Very polite. Very understanding. A pure pleasure to deal with I would definitely buy a car from Richard again. I would also Very informative salesman. Very polite. Very understanding. A pure pleasure to deal with I would definitely buy a car from Richard again. I would also be glad to recommend him to any of my friends or family. More

Best of KC Jim Best has always provided the very best (no pun intended) as the only car salesman we will buy from. He make sure we get the best deal and once w Jim Best has always provided the very best (no pun intended) as the only car salesman we will buy from. He make sure we get the best deal and once we buy, he is there to help with anything we need. More

Review: Jim Best and the crew at Northowne VW were wonderful and I have purchased three cars from them and unfortunately was not able to purchase the fourth f Jim Best and the crew at Northowne VW were wonderful and I have purchased three cars from them and unfortunately was not able to purchase the fourth from them due to minor problems. Have sent them referrals in the past and will do so in the future. All of the people there are kind and courteous and most professional and the service department is excellent. Overall, I would give them an excellent rating and would recommend them to my friends and family. Thank you for the opportunity to share my opinion. George A. Saleh, D.O. More