Northtowne Mazda

Service Department If you call to make appointment and leave a voice mail, DO NOT expect to get a return phone call! Very poor customer service! I have owned a Mazda for If you call to make appointment and leave a voice mail, DO NOT expect to get a return phone call! Very poor customer service! I have owned a Mazda for the last 17 years, I guess it's time to find a new service department. I also would not recommend the body shop at this location! More

Mazda Parts and Service Department I have 2 Mazda Miatas and I regularly get them serviced at Northtowne. I also purchase parts for them at the dealership. Parts guys are always very I have 2 Mazda Miatas and I regularly get them serviced at Northtowne. I also purchase parts for them at the dealership. Parts guys are always very helpful and patient with me to find the right part that I need (although I may not know the name of it). Have purchased cars from Northtowne Auto Group for years because of their service. Thanks for all your help over the years! More

Five Stars No Joke This was everything that i could have asked for in a dealership sales staff, any sales staff really. No pressure, Gene just wanted to make sure that i This was everything that i could have asked for in a dealership sales staff, any sales staff really. No pressure, Gene just wanted to make sure that i was happy. We spoke at length about what car and amenities that I wanted, and Gene delivered. More

I never give 5 stars....til now. When I started my car-searching process, I was absolutely nauseous at the idea of having to deal with a car dealer. It's stressful having to deal with When I started my car-searching process, I was absolutely nauseous at the idea of having to deal with a car dealer. It's stressful having to deal with questions and negotiating a price. But, I was absolutely impressed by how Northtowne Mazda took care of me. Gene Barnett - that's my guy. He was such an expert to work with during this whole process and so down-to-earth and easy-going. I drove out with a brand new 2016 Mazda CX-5 when I was planning on getting a 2015 but I couldn't believe the price they were able to give me for that car!!! The price they gave me for my trade-in was realistic and not some petty cash offer! Rebates were great. No hidden costs. And the financing was great!!! There was never any push or shove. They were realistic with me, gave me the numbers line-by-line, and let me think it over. I dealt with them via text, email, in-person and phone. All of those times, they were prompt to reply and easy to talk to. Tim, the finance manager, explained things thoroughly and walked me carefully through all the paperwork. This is so helpful when you're about to spend such a large amount of money. I will never forget how wonderful they made this what-I-imagined-to-be extremely stressful experience. And what was even better is that everyone there was relaxed and patient and extremely personable (Jason) - even to me, as I kept on coming back to test drive the cars 3 times!!! Hands-down I fell into a great relationship when I decided to visit Northtowne Mazda. Thank you, thank you, thank you... More

Best buying experience My wife and I came into Northtowne Mazda not knowing what kind of car we wanted to buy. Warren showed us many different options and was very patient a My wife and I came into Northtowne Mazda not knowing what kind of car we wanted to buy. Warren showed us many different options and was very patient as we decided. Ultimately we decided to purchase a used Hyundai and are happy with our purchase. We never felt pressured to buy at any time during the entire process, nor did we feel pressured to purchase a more expensive vehicle outside of our budget. The staff was very friendly throughout our entire transaction. Tim was quick, knowledgeable and explained our financing very clearly. I've purchased 5 cars in my lifetime and visited many other dealerships without buying. This was overall my best buying experience. Even though I didn't purchase a Mazda, I feel that the next time we are ready to purchase we will be returning to Northtowne Mazda. More

Thanks Warren & Northtowne Mazda Great buying experience with Warren Hutsler. Tim & Tom made the process as seemless as possible too. I absolutely love my new 2014 Mazda 3! Couldn' Great buying experience with Warren Hutsler. Tim & Tom made the process as seemless as possible too. I absolutely love my new 2014 Mazda 3! Couldn't be happier with the purchase or the car! More

Had a great experience. Was fast and easy. The dealership was very pleasant and made the purchase a very easy and fast experience. Warren did not pressure me to buy something I did not want. The dealership was very pleasant and made the purchase a very easy and fast experience. Warren did not pressure me to buy something I did not want. He also gave me all the options so I could decide on my own. Overall, it was a very stress-free and professional experience. More

Truly outstanding! A wonderful purchase experience. The sales staff answered all of my questions and did not apply pressure. I ended up with a great vehicle at a great A wonderful purchase experience. The sales staff answered all of my questions and did not apply pressure. I ended up with a great vehicle at a great price. Would highly recommend this dealership. More

Smooth and Easy Experience The whole team at Northtowne is very friendly and professional. This is our second purchase from them and both times it has been a pleasure working wi The whole team at Northtowne is very friendly and professional. This is our second purchase from them and both times it has been a pleasure working with everyone. There is never a hard sell. More

Great experience We hadn't planned on purchasing a vehicle that day but Steve offered us a fair price and great trade in amount for our previous vehicle. It was a ver We hadn't planned on purchasing a vehicle that day but Steve offered us a fair price and great trade in amount for our previous vehicle. It was a very pleasant experience! More