Northtowne Mazda

A great dealership to work with This is a great dealership to deal with. My sales person Gene Barnett is wonderful to work with. This is my second car purchase with Gene. He makes i This is a great dealership to deal with. My sales person Gene Barnett is wonderful to work with. This is my second car purchase with Gene. He makes it all very simple. More

like being a neighbor Shopping at this dealership is like shopping or "buying" from a neighbor that know you well. They are friendly, honest, and just plain ole nice. You Shopping at this dealership is like shopping or "buying" from a neighbor that know you well. They are friendly, honest, and just plain ole nice. You dont feel like you are shopping for a car. You feel like shopping for a new family member that will take care of you for a while, thats your car if you were wondering. Steve never pushed, intimidated, or even said if you dont buy now blah blah. nope none of that Come here to be treated like a neighbor and go home with your shiny new family member More

Excellent Service! This was by far the easiest car buying experience that I have ever had. The salesman was very friendly and knowledgeable but didn't hound me to get in This was by far the easiest car buying experience that I have ever had. The salesman was very friendly and knowledgeable but didn't hound me to get into any car that he could make a sale on. He was only interested in selling me the car that I wanted. He worked very hard to get the car I wanted into the price range I felt comfortable with. The paperwork portion of the deal was smooth, expedient and very understandable. More

Customer Service I walked into the dealership about a month ago to look at new cars, Jason was the first person to greet me. He took the time to show me his entire inv I walked into the dealership about a month ago to look at new cars, Jason was the first person to greet me. He took the time to show me his entire inventory from Mazda to other models. He also took me to another dealership that was not part of Northtowne. He allowed me to test drive each of the cars I was interested in, and gave me a good ideal on pricing and model information. He also took the time to explain all the features of the car, and the difference between the other models. Unlike my other experiences with Van, and a couple other dealerships. He gave me the best deal right out the gate, no haggling or fighting over the pricing. He also didn't hound me via cell, or email about if I was ready to buy, was I interested in this or that and that along was what kept me coming back. After a month of shopping and looking at different cars, I decided the Mazda 3 was the model I wanted. With Help of Tom Hinken, they found me the color I wanted, and even handled my last min trade in on my used car. If there is anyone I would recommend dealing with, and to give you the customer service you deserve, Jason is the man. Thanks Jason, I will enjoy my new Mazda 3. More

New car Great service and staff. In and out with a brand new car in just a couple of hours. Love how there was no back forth games. Great service and staff. In and out with a brand new car in just a couple of hours. Love how there was no back forth games. More

Age/Impression Matter I've never felt so offended in my life. I'm 21 years old and was incredibly serious about purchasing a car. I went in there with a plan in mind, wha I've never felt so offended in my life. I'm 21 years old and was incredibly serious about purchasing a car. I went in there with a plan in mind, what car I wanted, what payments I wanted, all of the good stuff. I was low-balling my payments because that's part of car buying (at least I thought) and I was certainly not going to just say what my top range of price was. The first words out of his mouth were 'we can't do that' and then 'you're looking at the wrong car'. He didn't offer me other cars to look at, didn't ask me options for downgrades or anything like that. We were having to fight tooth and nail to get any information out of him. He wouldn't run real numbers for us. Wouldn't check my credit or anything. We walked around the lot looking at other cars because I WANTED to purchase a Mazda. But he was not giving me any numbers under sticker price despite having at least two available discounts. I looked at some other package options and was finally able to get him to bring out a second car, but at that point I was so offended that I decided to take my business elsewhere. I ended up rolling on down the road and purchasing a nice Nissan at $5k more than the car I was looking here at Mazda because the salesperson WORKED WITH ME. I will never recommend this establishment to anyone (at least no one my age) because I'm not a fan of not being taken seriously. I didn't get this treatment at any of the other dealerships I went to. More

Wonderful experience It was a pleasure working with Steve Pheffer and Vida Morgan. Very informative and helpful with no pressure. Tim was very professional and easy to wor It was a pleasure working with Steve Pheffer and Vida Morgan. Very informative and helpful with no pressure. Tim was very professional and easy to work with. Overall an excellent experience and now I get to enjoy my new Mazda! More

New Car and Trade-In Gene was a wonderful person to work with! I bought my 2002 Mazda Protege 5 here and had the Mazda 3 in mind for my new car. Gene helped me sort thro Gene was a wonderful person to work with! I bought my 2002 Mazda Protege 5 here and had the Mazda 3 in mind for my new car. Gene helped me sort through the options and got it narrowed down to 2 cars. Gene got the trade in information and payment for each, all done with no haggling or going back and forth. He let me work through my decision without the pressure and went to get the car I chose from another dealer. Tim was also very straightforward in explaining some options I had on warrenties. I really enjoyed working with both of them and can't thank you all enough for making this a painless and enjoyable process! More

long term customer My experience over the years has always been positive in dealing with the dealership, I feel free to state what I want and my expectations without any My experience over the years has always been positive in dealing with the dealership, I feel free to state what I want and my expectations without any followup pressures. More