Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

Todd answered all of our questions and helped us through the process of purchasing a new Lincoln. He took his time with us and we never felt pressured to make a decision that we didn't feel comfortable wit the process of purchasing a new Lincoln. He took his time with us and we never felt pressured to make a decision that we didn't feel comfortable with. Besides being treated with courtesy and respect, he was honest and down-to-earth, which we appreciated. He actually made buying a car an enjoyable experience. Janice Hanna More

I purchased my 2008 Lincoln MKX from Northtowne Lincoln through Paul Reeves. Paul was very helpful and not high pressure. He was even very helpful after the sale. I would recommend using Paul when purchasi through Paul Reeves. Paul was very helpful and not high pressure. He was even very helpful after the sale. I would recommend using Paul when purchasing any vehicle. More

The customer service was excellent. I have purchased several cars from Paul Reeves and will do so again. He is very patient with indecisive buyers who want to test drive lots of models, is always frien several cars from Paul Reeves and will do so again. He is very patient with indecisive buyers who want to test drive lots of models, is always friendly and polite and is knowledgable about the cars he sells. More

I was in need of a newer used car,and I have driven Lincolns for the past 17 years.I received a promotional letter that impressed me enough to visit your dealership. I walked out with my new car,and wa Lincolns for the past 17 years.I received a promotional letter that impressed me enough to visit your dealership. I walked out with my new car,and was very pleased with your service. Customer Service was Excellent. More

Northtown Lincoln has been a Great place to deal with sence 1972. I have bought 6 autos from here. I bought my 3rd Towncar this year from Paul Reeves and he had all the answers and I love my new used To sence 1972. I have bought 6 autos from here. I bought my 3rd Towncar this year from Paul Reeves and he had all the answers and I love my new used Towncar. It looked like new when Paul drove it up to where my wife could see it cause she has a hard time walking. I have had dealings with all departments from sales, service, parts to the casher. Always had Great Service. Northtown Lincoln has a wonderful staff. A lot of my friends trade here and I tell other friends about these guys. Thank you Paul Reeves. I don't like pop ups. More

Have always been treated with respect,fast service, and great value for my auto needs. Have leased and purchased from Scott and Paul since 1974 and in all these years have never had a problem they have no great value for my auto needs. Have leased and purchased from Scott and Paul since 1974 and in all these years have never had a problem they have not resolved to my satisfaction. Have reconmended them to my family members, who have bought vehicles and to many friends who also traded there. One of the best dealerships Ford has in the Kansas City area. I will continue to go there for all my auto needs. More

Nice, friendly, non pushy,know their stuff,dont keep you waiting,great product(MKX),convient location,good fiancing offers- overall Great people is the answer waiting,great product(MKX),convient location,good fiancing offers- overall Great people is the answer More

My husband and I went to test drive the new Fiat and Wow was I impressed with the whole experience. I test drove both the manual and the automatic and loved the power of the automatic. I walked away knowi was I impressed with the whole experience. I test drove both the manual and the automatic and loved the power of the automatic. I walked away knowing that that was the car I wanted next. Great dealership and everyone there was sooooo helpful and knowledgable. Little did I know my husband ordered the car for me as a Christmas present from Gabriel Rojas and he and my husband did a tremendous job keeping it a secret from me. Gabriel found the exact car, color (chiaro verde which is the best), including all the options I wanted and brought it to Kansas City so they could surprise me. Gabriel went the extra mile and after 3 weeks driving it, I'm still smiling and shocked that I'm driving a Fiat. It's amazing and handles so well with so much technology built-in plus it's just the cutest thing out there. The only problem is that you have to look good everytime you get behind the wheel because so many people look at the car and stop to ask you questions. Oh well, I can handle it :)) What are you waiting for; go and take a test drive !!!!! Holly More

My service tech had quality knowledge about my visit & excellent customer skills. All handled perfectly! I have been a customer of Northtowne Lincoln Mercury since it opened & have always been ple & excellent customer skills. All handled perfectly! I have been a customer of Northtowne Lincoln Mercury since it opened & have always been please with the service received. More

I have purchased many cars over the years and by and large I've rearely had a bad experience but also rarely a great experience when purchasing a new or used automobile from a dealer, that is until I pu large I've rearely had a bad experience but also rarely a great experience when purchasing a new or used automobile from a dealer, that is until I purchased my 2011 Lincoln MKX from Paul Reeves at Northtowne Lincoln in North Kansas City, Mo. I first met Paul at the Great Kansas City Auto Show and immediately struck up a conversation with him regarding the new MKX that Lincoln was coming out with later in the year. Paul made sure I was fully informed and even introduced me to the Ford/Lincoln Rep from Detroit. I left the show knowing THAT was the car I wanted to buy even though I had looked at several hundred cars. My wife agreed and we both decided we would keep in contact with Paul due to his friendliness and lack of pressure to buy which he exhibited many times. North Kansas City Mo is an hour drive from my home in Lawrence Kansas. I stopped in to see my local Lincoln dealer to see when they would be receiving a new MKX for me to look at, all I received was a sales order shoved in my face with no answers to my questions. I left dissapointed. The next day I contacted Paul and told him that I was going to have some upcoming surgery, but I would like to see the car when ever it first came in. Oddly, Paul called me the next day and indicated they had a Lincoln Rep in who was driving the new MKX and invited me in to see it before he left. I did and placed an order the next day. The process to order the car could not have been easier. Our price was well below what we thought we might rhave to pay as I had done my home work as to what the dealer cost was going to be on this car. We traded in two cars and they gave us a firm bid on those two cars which also was quite generous given the transaction might be 60 dyas or more from happening. Paul obviously wanted our business. Our new car was deleivered a couple of months later once production began. However when we received it, the car was missing some options we had ordered, a snafu at the factory had caused it. Paul and his team immmediately jumped on the phone and found a nearly identical car in Nebraska and swapped cars with that dealer. I had my new MKX the next day. I frequently tell people in my business to measure relationships not by what goes right, but what do people do in that relationship when somethig goes wrong. Paul and his associates at Northtowne Lincoln have proved that they really care about their customers satisfaction, not only with this new car transaction, but later with a service problem I was having with my Local Lincoln dealer in Lawrence. I now drive the extra 50 miles to Northtowne to have all my service work done because their service department has the same customer satisfaction attitude that Paul Reeves has. It's more work for me, but I know things get done right, my car will always be returned clean and vacumed out, and I'm always given outstanding service. In todays world most companies have scrapped customer service to make their products and services more affordable. I understand this, and being a salesman myself, I don't subscribe to this theory. I have always believed that customer service is the bedrock on which any company is formed. I don't often fill out surveys because rarely do other companies give the quality of service that I personally give my clients. In Paul Reeves case and Northtowne Lincoln, I made an exception because they trully provided me a better price and outstanding service than I was expecting. Thats rare in todays world and for that reason I give both my best rating of 5 stars. More