Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

Great purchase experience. Northtowne and Todd Wood did a great job finding the car we wanted out of state and bringing it to the dealership. No pressure, just a smooth transaction. Todd took as much tim a great job finding the car we wanted out of state and bringing it to the dealership. No pressure, just a smooth transaction. Todd took as much time as we needed to test drive cars and make the deal come together. More

I went to Northtowne Mitsubishi as my first stop for test driving vehicles I had selected from three manufacturers on 11-11. I pulled into customer parking and Carl Carleton came out the front door to greet driving vehicles I had selected from three manufacturers on 11-11. I pulled into customer parking and Carl Carleton came out the front door to greet me as soon as I got out of my car. It was not a pressured greeting, just friendly. He asked if I needed help and I asked to drive two different models. I drove the Outlander Sport and Carl was explaining what worked what before we got started. He let me drive the route I wanted and only answered questions when I asked. He let me hear and feel the car. We discussed my other choice and explained why from what I had told him, that it would not probably be a good fit and explained why. He was correct and I had just not thought it through. Never had a Salesman help me narrow down choices before. I appreciated that. I went to a Subaru dealer and they never even came out to ask if I needed help after 10 minutes and I left. I test drove a Mazda CX-5 and the Salesman talked the entire time and was directing me where to drive before I told him I wanted to drive on my normal roads. I tried to negotiate a price with the Mazda Salesman on 11-12 and all he had to say was why I was wrong and they had no room to negotiate and actually did not want to try to understand where I was coming at in my negotiations. Told me I could check all dealers and could not get a better price. I called Carl and told him what I wanted and what I would pay. Carl asked if I could stop by after work which I did on 11-12. He treated me as friendly as my first visit. Introduced me to Nick the Sales Manager. We negotiated for all of about 15 minutes and Nick said "Lets do it". Nick and Carl had some excellent suggestions that I had not considered. I cut a deposit check. Car was on the lot, they had to get some options shipped in and Carl called me on 11-15 to say it was ready to go. I came in on 11-16 and it was as I requested with no additional fees, surprises, adders or issues. I stopped by Nick's office and thanked him. He was as friendly and pleasant as the first meeting. He thanked me for my business and told me to stop by any time if I had any issues, questions or just wanted to stop by. Carl went through all the paperwork and then ran me through operating the vehicle systems, put on my temporary tag and also thanked me for my business and said to stop back any time. Trust me, with Carl and Nick and James, the Service Manager, I will and am VERY pleased so far with the entire transaction! More

Colton answered all our questions correctly and quickly. He knows his stock. He is friendly and really cares about the prospective buyerd needs. Excellent experience. He knows his stock. He is friendly and really cares about the prospective buyerd needs. Excellent experience. More

I made my first new car purchase at this dealership and after an unfortunate accident I returned to buy a used car. The customer service is outstanding and they entire staff makes the process simple and ea after an unfortunate accident I returned to buy a used car. The customer service is outstanding and they entire staff makes the process simple and easy. More

My father was in town for a few days and we were looking for a affordable trusty car by quick means and this dealership satisfied our needs more so than those in the surrounding area we visited. The paperwo for a affordable trusty car by quick means and this dealership satisfied our needs more so than those in the surrounding area we visited. The paperwork was thorough and nearly painless as was signing off the car. Good work. More

i give 5/5 because my experice was friendly and well mannered he knew exactly wat he was talking about and answerd all questioned i had about any car that was on the lot. He was well spoken and knew his mannered he knew exactly wat he was talking about and answerd all questioned i had about any car that was on the lot. He was well spoken and knew his cars i would recommend carl or this dealer ship to anyone trying to buy a car used or new. More

Worked with Carl Carleton he was able to find me the exact car i wanted for the price i was looking for and they were very fair on my trade in. exact car i wanted for the price i was looking for and they were very fair on my trade in. More

I have bought 5 cars from this dealership and they always go out of their way to make sure I get the best deal, get the best service, and ensure I am taken care of and happy!!! I tried another dealership onc go out of their way to make sure I get the best deal, get the best service, and ensure I am taken care of and happy!!! I tried another dealership once and hated every second I was there so I left and went straight to Northtowne and left with a new car at a great price that same day!!! I never want to buy a vehicle from anyone else!!! My salesmen Colton is awesome too, he makes sure I get all the features I want at the best price! He's not pushy about anything and is very knowledgable!!! More

Colton Wells was very good at keeping in touch with us.we brought a 2009 Suzuki Grand Vitara from him. He made sure the car was cleaned up to the best. My wife will be driving it as a 2nd car and she loves i brought a 2009 Suzuki Grand Vitara from him. He made sure the car was cleaned up to the best. My wife will be driving it as a 2nd car and she loves it. It has new tires and is 4x4. the car was a one owner and well taken care of. We were treated very good. Thanks Colton. A.J.& Barbara Utlaut Marshall,Mo. More

I stopped in looking for an Outlander Carl Carleton came out and was very receptive to me as an individual... not a customer. I am an ASE certified Master Technician with 18 yrs in the industry, so the typi out and was very receptive to me as an individual... not a customer. I am an ASE certified Master Technician with 18 yrs in the industry, so the typical "USED CAR SALES MEN" act was not what I was looking for. Carl embraced that information and discussed the information that I was interested in. And when I said I would take that information and discuss things with my wife, that was perfectly fine with Carl. After a few more conversations between Carl and I, and plenty of leg work on Carl's end. We were able to come together on what I feel was a great deal. Now I am the proud owner of a 2010 Mitsubishi Outlander. More