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Northtown Subaru

Amherst, NY

4.9
547 Reviews

3930 Sheridan Drive

Amherst, NY

14226

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547 Reviews of Northtown Subaru

June 08, 2025

Andy in the service department was great. I was kept well informed during the service of my vehicle. He was even able to save me money by finding out parts were covered by warranty!! If th More

by Aalaettner
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy, service
Jun 09, 2025 -

Northtown Subaru responded

Hi Aalaettner, we're delighted to hear that Andy provided such excellent service and kept you informed throughout your visit to Northtown Subaru. It's great to know he could save you some money, too! Thanks for sharing this fun review with us!

June 04, 2025

My husband and I just purchased a 25 crosstrek and couldn't be more pleased. Caleb and Brian were extremely helpful in helping us navigate through a very unique situation and resolved it so that we co More

by Jnear713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Krantz
Jun 05, 2025 -

Northtown Subaru responded

We're delighted to hear that Caleb and Brian were able to assist you at Northtown Subaru. Enjoy your new Crosstrek!

June 03, 2025

Great service, great people! Nick is fantastic to work with in every regard! No complaints. More

by chavezd1693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in Service
Jun 03, 2025 -

Northtown Subaru responded

Thank you for trusting Nick & the Northtown Subaru team with your service needs! We appreciate your kind comments and look forward to continuing to serve you in the future!

June 03, 2025

Awesome experience. Comfortable atmosphere, very professional crew and straightforward. Extra thanks to Paul Bluhm. Thanks More

by cuevas006
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bluhm
Jun 04, 2025 -

Northtown Subaru responded

We're delighted to hear you had an awesome experience with our team at Northtown Subaru! Paul and the rest of the crew strive to create a comfortable and professional atmosphere. Thank you for choosing us!

June 02, 2025

I am always pleased with the service. Anyone I have dealt with has been courteous and knowledgeable. More

by Kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Jun 03, 2025 -

Northtown Subaru responded

Kathleen, we're delighted to hear that you've consistently received courteous and knowledgeable service at Northtown Subaru. Thank you for your kind words!

June 01, 2025

Adam in sales was awesome! He streamlined the process of buying out my lease making it quick and painless. I’m not having any more children but if I was I’d consider naming it More

by Aalaettner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Baghat
Jun 02, 2025 -

Northtown Subaru responded

Hi Aalaettner, we're delighted to hear that Adam made your lease buyout experience smooth and enjoyable at Northtown Subaru! Your kind words mean a lot to us. Thank you for choosing our team!

June 01, 2025

Quick efficient friendly reasonable priced. Had my Cross Trek in the last 4 years for general maintenance and Never had a bad experience 😊thank you very much!!! More

by Tshaw019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan , Sherrie
Jun 02, 2025 -

Northtown Subaru responded

Hi Shaw, thank you for your continued trust in Northtown Subaru! We're delighted to hear that our team has consistently provided quick, efficient, and friendly service over the years. We look forward to keeping your Cross Trek running smoothly for many more miles ahead!

June 01, 2025

Nick was very helpful with everythin. At first I was confused where to go (visit was during rush hour) but after he came to great me he got my car completed very quickly. Awesome personal More

by K789flushed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jun 02, 2025 -

Northtown Subaru responded

We're delighted to hear that Nick provided such helpful service during your visit to Northtown Subaru! It's great knowing he made the experience smooth despite the rush hour. We look forward to welcoming you back soon! Safe travels!

June 01, 2025

My son got a used car and the first 1 he didn't get approved for but found him 1 he liked better that he was approved for More

by Timstrainingemail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karen, Michael Ahern
Jun 02, 2025 -

Northtown Subaru responded

We're delighted to hear that our team at Northtown Subaru was able to help your son find a car he liked and got approved for. Thank you for sharing this positive experience with us!

May 29, 2025

Having bought the car about 4 months ago from north town, I brought it in for service for a coolant leak. mechanic that spoke to me first was extremely dismissive and rude, calling my appt a “waste of time”. More

by kyleclark4333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Old short skinny guy
May 29, 2025 -

Northtown Subaru responded

Kyle, I appreciate your feedback and I'm sorry to hear about the initial experience with our mechanic. It's great to know that Nick and the rest of the team were able to turn things around for you. We value every customer's concerns, so thank you for bringing this situation to our attention. If there's anything else you'd like us to address, please feel free to reach out anytime at Taylor Bonati - Service Manager - (716) 839-3800 ext. 23120

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