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Northtown Subaru
Amherst, NY
489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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489 Reviews of Northtown Subaru
March 03, 2025
Adam made the purchase of my new car very easy and comfortable. Went over all features and explained them all on the '25 Forrester I purchased. Also offered for me to call with any questions in usin comfortable. Went over all features and explained them all on the '25 Forrester I purchased. Also offered for me to call with any questions in using all the features. Excellent service. More
by debbiekogut@yahoo.com
Employees Worked With
Adam
March 03, 2025
Quick and professional . Shuttle service was quick. Washed car after safety recall. Friendly staff. Pleasant waiting room. Shuttle service was quick. Washed car after safety recall. Friendly staff. Pleasant waiting room. More
by michaelsmyntek
Employees Worked With
Don't know his name!, Michael Ahern
March 02, 2025
My experience at Northtown was fantasti, from walking into the dealership to taking delivery. Ethan the sales representative was respectful of my time, and he worked quickly with his sales manager to get into the dealership to taking delivery. Ethan the sales representative was respectful of my time, and he worked quickly with his sales manager to get to a bottom line figure that reflected a truly unbeatable deal. Then, the finance manager added on a few extras at extremely fair prices ensure that I was fully committed to Northtown. More
by xxx
Employees Worked With
Ethan Sodaro
March 01, 2025
Terrible service department. .. Went there to fix my heat after only 17k miles on my new car and my car was giving back to me with nothing fixed... Brought the car back and got a .. Went there to fix my heat after only 17k miles on my new car and my car was giving back to me with nothing fixed... Brought the car back and got a loaner and they had to keep my car for 6 days to fix the issue. When I FINALLY got my car back there were a bunch of scratches on my front bumper and they didnt put the panelling on the inside of my car back all the way!! Not to mention the trash they left in my car... So unprofessional. I talked to the manager about the scratches and he said he will check the cameras and get back to me.. wft dude... I STILL have yet to hear back from them. Thanks for making my car worse than it was when I brought it there.. More
by Jingles
Employees Worked With
Service Manager
March 01, 2025
Our Sales Rep, Jenny was Excellent! ... The here was no waiting ... To hec we hope dealer is was honest, fair, friendly, and responsive ... Throughout the process they communicated clea ... The here was no waiting ... To hec we hope dealer is was honest, fair, friendly, and responsive ... Throughout the process they communicated clearly what all the steps throughout turn in of our leased car and the one. More
by tfatta
Employees Worked With
Jenny Ferguson
February 28, 2025
Knowledgeable and personable staff made the purchase of my new car stress free. Went over all the options, features, and add-ons I was interested in and several I wasn't aware of on the '25 Outback. Was pa my new car stress free. Went over all the options, features, and add-ons I was interested in and several I wasn't aware of on the '25 Outback. Was patient with all my financing questions and didn't feel pressured or rushed to commit. Will be returning for any service or accessories in the future. More
by BenWolf
Employees Worked With
Jason Wilkinson, Michael Ahern
February 28, 2025
The team was friendly and professional as always! They took extra care to try and figure out my issue and held onto the vehicle for a few days to ensure it didn’t return. I was looking to potentially They took extra care to try and figure out my issue and held onto the vehicle for a few days to ensure it didn’t return. I was looking to potentially get another brand for my next vehicle but I love the service department here so much I’m not sure if I can! More
by Nick
Employees Worked With
Aubrey , Michael Ahern
February 26, 2025
I did not buy my 2017 Forester Touring at Northtown which I sincerely regret. But I did transfer all my service there because of total incompetence at another dealer. I have been extremely impressed wit I sincerely regret. But I did transfer all my service there because of total incompetence at another dealer. I have been extremely impressed with get service department. Let’s be real. The service department makes a dealership. You can get the best price with no one behind you. In the long run, but from a dealership where the service department is great. Northtown Subaru has an exemplary service department. More
by Jehu720
Employees Worked With
Andy Stewart
February 25, 2025
This was the first time I was ever in the market to buy a new car. I was very pleasantly surprised and grateful that they made it very easy to test drive, figure out financing, and also sign off and explain new car. I was very pleasantly surprised and grateful that they made it very easy to test drive, figure out financing, and also sign off and explain the features on my new car. The sales associate that I dealt with was very friendly and was very understanding about what my needs were, even though I knew what I was looking for. I will definitely recommend the dealership to anybody that is looking for a new car. Subaru are definitely worth the money and these guys know how to sell you on that fact. More
by kaczordan834
Employees Worked With
Adam Bahgat
