Northstar Kia

My Service adviser, Cosmo, was friendly and provided great service. I will be bringing my car here for service in the future. great service. I will be bringing my car here for service in the future. More

Excellent services always, they are top notch. The car is always ready when they promised The car is always ready when they promised More

Great, quick, and effective service. Nice clean location. Service consultant explained everything very detailed. Will recommend Nice clean location. Service consultant explained everything very detailed. Will recommend More

Don’t honor warranty for my EV6 12V battery they said that is got to be a process, meanwhile this is my second time at this dealer for the same reason that is got to be a process, meanwhile this is my second time at this dealer for the same reason More

This premises has enough stock but when they did not show the car and sticker price and they did not show what features include unless you ask.. my sale rep did not take.care good. Overall I got the car in r the car and sticker price and they did not show what features include unless you ask.. my sale rep did not take.care good. Overall I got the car in reasonable price. More

Want to start by saying that the car I bought is very nice and so far no issues, also the sales team went above and beyond by dropping my car. However. The DMV team and subsequently the finance team is p nice and so far no issues, also the sales team went above and beyond by dropping my car. However. The DMV team and subsequently the finance team is pretty bad, mainly the DMV and I'll explain. I got my car on June 4th with a temporary NY plate, the plate expiration was for July 4th, I got a call from Kia telling me that finally my plate arrived on July 24th (very late but ok) I couldn't answer the call and tried reaching them next day 25th as the pictures attached shows but no one answered, I showed myself to the dealer on the 26th but no one knew were the plates where and was told to come back next day while they front desk search for them, I called several times to the number on listed on Google maps on the 27th cause I didn't want to do the drive with expired plates but no one answered till someone from MITSUBISHI NORTH STAR answered and tried to help reaching someone on KIA but was unable and apologized to me several times but recommended I'll do the drive wich I did, 2nd time there and no one could find my plates and no one at DMV was answering, I told the manager that my plate was expired and was told that KIA would cover any tickets given to me due to the expired plates and he took my number. By the way the reason I was calling the number showed on Google maps is because every time I tried calling the office of DMV it would send me directly to voicemail, even the lady from Mitsubishi that tried to help found that weird but no one could reach that office, I was so frustrated that I called their maintenance office cause I was unable to reach anyone on July 25th. 4 days later on July 30th afternoon I get a message from manager Victor telling me they finally got the plates and if I want to pick them up or deliver (no time frame on how fast they will arrive was given) I said I will go next day the 31th to pick it up, sadly due to traffic and I had to work that day as well I have to move the pick up to Saturday the 3rd of August cause I would be outside of the city for a couple of days to wich the manager agreed. On Friday the 2nd of August early morning police tow the car due to the car having an expired plate and being registered to North Star Kia, when I found out in the morning I called Kia and told them I would send an Uber to pick up the plates cause without them I couldn't retrieve the car. I was able to get the car back on the 3rd. After having my plates expired for almost a month, countless calls to North Star Kia that went unanswered and driving twice there were no one knew what was going on or who to call they refuse to cover the tow cost and the ticket (mind you I paid the Uber and I'm not asking for the refund of it) and claims that I bear the responsibility to cover those expenses cause I didn't pick up the plates on July 31th, 26 days after my temporary plate expired. I guess I should have done their job answering my own phone calls and finding my plates on their offices when I was there. More

Great service. .....my appointment was taking care of at the appointed hour....no delays It was great.... The service personnel was excellent Ronny Rosales .....my appointment was taking care of at the appointed hour....no delays It was great.... The service personnel was excellent Ronny Rosales More

Me and my family got a brand new kia carnival we just love the vehicle and the space Marlon worked with us and explained everything we needed to know about the vehicle love the vehicle and the space Marlon worked with us and explained everything we needed to know about the vehicle More

Marlon helped me and my wife get out of our old 2003 Toyota and got us in a brand new 2025 seltos my wife loves her car she specially loves the automatic power lift gate Toyota and got us in a brand new 2025 seltos my wife loves her car she specially loves the automatic power lift gate More

Great service always helpful and very fast the personal is very clear and helpful always is very clear and helpful always More