Northshore Motors

By far the worst and most shady dealership I have ever encountered. My husband purchased a new truck from NorthShore Motors on March 30 with a trade in. This dealership took the trade in with open arms bu encountered. My husband purchased a new truck from NorthShore Motors on March 30 with a trade in. This dealership took the trade in with open arms but failed to pay off the old loan FOR 3 MONTHS. They completely lied to us on many different occasions stating the check was sent out and was returned back to them (nothing was ever sent out) and a check was only sent when my husband physically went back there demanding to speak to someone. To add onto all of that they gave us a $80k truck with barely any brakes, check engine light on, and bald tires then have the audacity to say the customer is over reacting? I called every day for a month waiting for a call back, the only time you will ever receive an answer is when you physically show up to the dealership. It is the biggest scam on long island. And the staff there is absolute pigs with the way they talk to humans. DO NOT WASTE YOUR TIME WITH THIS DEALERSHIP im sure one day they will finally get shut down. More

This dealership is dishonest and they just want to make a fast sale. I brought my vehicle two months ago and it is falling apart. The dealership replaced my headlight and refused to repair the body damages t fast sale. I brought my vehicle two months ago and it is falling apart. The dealership replaced my headlight and refused to repair the body damages that resulted. They have bad customer services when it comes to resolving issues. More

I purchased a 2016 Maserati Granturismo Sport from Northshore motors in May 2020, it took them 8 months to process my registration and plates. The bank (Wells Fargo) had to get involved due to the ex Northshore motors in May 2020, it took them 8 months to process my registration and plates. The bank (Wells Fargo) had to get involved due to the excessive delay. Remember, your temp tag is only good for 30 days. I also purchased the extended warranty and prepaid maintenance agreement (Quality Guard+Plus) under-written by Nissan/Infinity (2yr/24k miles) for $5k. At the signing, I inquired about the validity of the warranty and plan in correlation with the 2016 Maserati I just purchased and was assured the contract and plan works with the car. Now, one year later it is time for my scheduled maintenance, so I call the Maserati dealership to schedule the service and I gave them my prepaid maintenance plan number. He proceeds to tell me that my oil change service is $500 and the prepaid plan covers $75 (the oil filter alone for my car is $100). The dealer told me these plans are worthless for my vehicle and I should cancel them as soon as possible. This was confirmed when I called Quality Guard customer service, “due to the high maintenance costs of this vehicle, these plans are not worth the price paid ($5k) in relation to the cost reimbursed ($75 for oil service). I called Northshore motors, every day, this week (May 3rd thru May 7th) to cancel these plans. I spoke to Jessica, Ashley, Kanye, Diego, and Samantha, none of whom could assist me but all assured someone was going to call me right back. Apparently, there is no service after the sale, once they get your money, they really don’t want to hear from you again. I am a disabled war veteran, so this is how Northshore Motors treats this nations’ military servicemembers. Just imagine how they are going to treat you. If you do decide to purchase a vehicle, please keep in mind there is “no service after the sale” and the extended warranty/prepaid maintenance agreement are worthless, do not purchase them. Alec Shepherd United States Air Force Retired Disabled Veteran More

Do not trust this dealership. Worst customer service and lack of communication. I will never, ever ever recommend this dealership. Please stay away from them. lack of communication. I will never, ever ever recommend this dealership. Please stay away from them. More

Do not waste time going to this dealer if you are not willing to pay almost $ 4,000.00 more than the advertised price plus taxes and fees willing to pay almost $ 4,000.00 more than the advertised price plus taxes and fees More

absolute trash, they listed a truck for 9000 and when it was all done, 23,000, sneaky, DO NOT BUY HERE, company is absolute garbage, they stick you in a room for hours with very little contact, they hide al was all done, 23,000, sneaky, DO NOT BUY HERE, company is absolute garbage, they stick you in a room for hours with very little contact, they hide all details of transaction then put them in an envelope and sneak them into the glove compartment, , brought the truck back within 30 days and they did not respond AT ALL , I recommend calling attorney general and reporting them if this happens to you..stay away they are all in on it and the proper authorities know about it More