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North Penn VW - Service Center

Colmar, PA

4.7
1,699 Reviews

1,699 Reviews of North Penn VW - Service Center

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February 12, 2025

Erin is excellent st her job, she’s cognizant of my car and costs and tries very hard to take care of my needs in a cost affective way. More

by PETES528
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Notarianni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

Jessie McDonough is exceptional. We really appreciate how well he takes care of us and how well he takes care of our cars. thank you! More

by pjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Service took two appointments to troubleshoot but was completed as scheduled. Great communication and helpful team. More

by umcane06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Jesse is great. Service center had ridiculous policy where even though I purchased all 4 tires of my car during different times, they won't provide a free tire rotat More

by aznduk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2025 -

North Penn VW responded

Thank you for visiting our service center recently. I understand your frustration with the tire rotation benefit offered when purchasing tires from the VW Tire Store. The courtesy tire rotations every 5,000 miles are a benefit exclusive to customers who purchase all four tires in a single visit. This policy has been consistently applied during your previous visits, except for the one in June/July 2024, when a global system outage occurred, and no charge was applied for the tire maintenance our service team completed. As a reminder, you do receive a two year road hazard warranty from the date of purchase which insures you againt pothole or nail/screw damage!

February 09, 2025

The dealership has appointments where you can wait for your car to be serviced. Service is always done on time. More

by WALKME1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Good dealer. Good service, Mazda service is exceptional as well. 15 word minimum is annoying lol More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Campacci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fell
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

I never have any problem with the work done to my Touareg it's the time it takes to repair. In the past I failed to express how I needed my car repaired faster, but James and have arranged to work to get thi More

by Paulie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Bangor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

They professional, clear and succinct in communicating about communicating the details of the recommended repairs and the cost. More

by chbaker2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Welcoming and warm with useful amenities, clean and comfortable. Would love for my car to be called back in. I got a lot of work done for my job. More

by DAVIDSTAUFFER0321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse McDonough
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

The appointment app ne3eds a easier way to work. if you change, something it is still on what you scheduled. More

by ALEXPAVEL213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Trotter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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