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North Penn Mazda - Service Center

Colmar, PA

4.8
2,034 Reviews

2,034 Reviews of North Penn Mazda - Service Center

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June 22, 2025

We’ve come from another Mazda dealer after having a couple issues turn up following schedule maintenance service at faulkner. We’ve found that trust and quality are found right here at north Penn. The More

by dhartman8492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2025

Repair finished earlier than estimated. Great job. I would use them for any car repair needed More

by mdkosmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

North Penn Mazda responded

Thank you so much for your kind words! We're thrilled to hear your repair was finished ahead of schedule and that you were happy with the service. We truly appreciate your trust and look forward to helping with any future car needs!

Jun 23, 2025 -

North Penn Mazda responded

Thank you so much for sharing your experience and for placing your trust in North Penn Mazda. We’re honored to hear that our team—especially Will and Amanda—was able to provide the responsive and thorough service you deserve. It means the world to know you've chosen us as your go-to for service moving forward. We’re grateful for your support and can’t wait to continue serving you, your family, and friends for years to come!

June 21, 2025

Wil is very kind and attentive. He has a good attention to detail that makes you feel heard. As for this location in general, I like their usage of videos shot by the mechanic who w More

by Sinovera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonas for courtesy loan
Jun 23, 2025 -

North Penn Mazda responded

Thank you for your kind words! We're so glad to hear that Wil's attentiveness and care made a positive impact—he truly goes the extra mile to make every customer feel heard. We're also happy you find value in our technician videos! It’s great to know they’ve provided helpful insights along the way. We appreciate your trust and look forward to seeing you again!

June 20, 2025

Very professional, service was very prompt and they kept me updated. Also took the car for a car wash-very helpful More

by JSCOTT918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

North Penn Mazda responded

Thank you for the great feedback! We're glad to hear our team provided prompt, professional service and kept you informed throughout the process. We're happy we could return your vehicle freshly washed as well—it’s the little things that matter! We appreciate your support and look forward to seeing you next time.

June 20, 2025

Everyone is so kind and respectful. They are very responsive and beyond accommodating. Will always come to North Penn Mazda! More

by annaf
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
Jun 20, 2025 -

North Penn Mazda responded

Thank you so much for the kind words! We're thrilled to hear that you've had such a positive experience with our team. Your continued support means the world to us, and we can’t wait to welcome you back to North Penn Mazda again soon! 🚗😊

June 19, 2025

Only gave it 1 star because 0 wasn’t an option. Will never spend another dime there. I have never had a worse customer experience in my life. I have purchased 3 cars from here with my wife in 7 yea More

by joeertel99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

North Penn Mazda responded

Dear Mr. Ertel, I was sorry to learn that you will not be returning to North Penn for your future service needs. I wanted to take a moment to address your recent experience. As a gesture of goodwill, we refinished your wheels outside of the typical warranty parameters. I regret that you needed to return due to a balance issue that stemmed from this refinishing. Additionally, while we understand that you experienced a tire puncture after the visit, which could have occurred anywhere, we offered assistance in replacing the tire, but you chose to decline this offer. Please know that had this issue been caused by our team, we would have gladly addressed the tire replacement without hesitation. If you have any further questions or concerns, please don’t hesitate to reach out. We value your feedback and are here to assist. Sincerely, Amanda Young Service Manager 267-956-1160

June 19, 2025

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by jpowell21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2025

Excellent Communication. Fair pricing. Long time North Penn Mazda client. Would recommend to friends and family. More

by DOUGJACOBSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

North Penn Mazda responded

Thank you so much for your kind words and continued loyalty! We're thrilled to hear you had a great experience with our team and truly appreciate you recommending North Penn Mazda to your friends and family. We look forward to serving you for many more years to come! 🚗💙

June 17, 2025

Always willing to help out and to make things right. Personable. Friendly. A pleasurable experience. More

by FRANKDERUOSI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

North Penn Mazda responded

Thank you so much, Frank, for your kind words! We’re thrilled to hear that you had a positive and friendly experience with us. Providing helpful, personable service is always our goal, and we’re so glad we could make things right and make your visit a pleasant one. We truly appreciate your support and look forward to seeing you again! 🚗✨

June 16, 2025

Good job and very nice job. ..thank 👍 Good work for my mx5.. He's just so good!.. 정말로감사함니다. More

by han747g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and 5-star review, han747g! 🙌 We're thrilled to hear you’re happy with the work on your MX-5 — it’s always a pleasure taking care of such an iconic ride! Your appreciation means a lot to us. 정말 감사드립니다! 😊🚗💯