Back

North Penn Mazda - Service Center

Colmar, PA

4.8
2,046 Reviews

2,046 Reviews of North Penn Mazda - Service Center

Sort by
July 29, 2025

This dealership continues to show excellent customer service. This is my second vehicle that I’ve had serviced here and I plan on coming back! More

by Margaret McKay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

North Penn Mazda responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've had excellent experiences with our service team—not just once, but twice! It truly means a lot to us that you plan on coming back. We look forward to taking great care of you and your vehicle for many years to come!

July 25, 2025

Excellent service and good communication as the service progresses. Would recommend to friends and family More

by KADRIAANSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Magarity Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

North Penn Mazda responded

Thank you so much for the 5-star review! We’re thrilled to hear that you had an excellent service experience and appreciated our communication throughout the process. Your recommendation to friends and family truly means a lot to us. We look forward to seeing you again at North Penn — thank you for choosing us!

July 22, 2025

professional and helpful Communication was excellent from making the appointment to the completion of service to my car. More

by AEHIGBY
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wil Jones
July 19, 2025

I have had my car serviced at this location many times over the years and it has always been a pleasant experience. More

by LJPETOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

North Penn Mazda responded

Thank you for your continued trust and loyalty over the years! We’re so glad to hear that each of your service visits has been a pleasant experience. Providing consistent, reliable, and friendly service is always our goal, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to seeing you again next time! —The North Penn Mazda Team

July 18, 2025

Fast, friendly and efficient service every time I have brought my car into the service department. Great communication with all facets of the repair or maintenance. More

by dbpiccone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

North Penn Mazda responded

Thank you so much for the kind words and continued trust in our service team, dbpiccone! 🙌 We're thrilled to hear that every visit has been fast, friendly, and efficient. Clear communication is a top priority for us, and we're so glad it's made a difference. We look forward to seeing you again next time! 🚗

July 17, 2025

I really like how they take the time to make a video explaining what was done and also telling us about additional information about the car. It’s really helpful. I like to send the video to my dad when More

by EMILY ALVARADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephan Dasneves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

North Penn Mazda responded

Thank you so much for the kind words, Emily! We're so glad to hear that the video summaries are helpful for both you and your dad. Keeping our customers informed and making the service process as clear as possible is very important to us. We’re always here to make things easier and more transparent for you—thank you for choosing us! 😊🚗

July 16, 2025

Service department is very communicative and loaner car service is wonderful! Friendly staff doing a great job! More

by EVALENCIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Neith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

North Penn Mazda responded

Thank you for the kind words! 🙌 We're so glad to hear that our service team kept you in the loop and that the loaner car made things easier. Our staff takes pride in providing a smooth and friendly experience every step of the way! 🚗💨 Thanks for choosing us — we look forward to seeing you again down the road! 😊

July 16, 2025

The first time I went the service and communication were extremely poor. I don’t have high hopes if I visit them again. More

by jconnelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caitlin Landis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

North Penn Mazda responded

Mr. Connelly, Thank you again for taking the time to speak with me on Monday. I sincerely apologize for the miscommunication you experienced during your recent visit. At North Penn Mazda, customer service is our top priority, and I understand that we fell short of your expectations during your first experience with us. After reviewing your visit and our conversation, it’s clear that while we did perform the services you requested, we failed to communicate them to you effectively. For that, I truly apologize. I hope you'll consider giving us another opportunity to service your vehicle and experience the level of care and professionalism we strive to provide every customer. If there’s anything further you’d like to discuss, please don’t hesitate to reach out to me directly via phone or email. Thank you once again for your time and understanding. Sincerely, Amanda Young North Penn Mazda Service Manager

July 15, 2025

Everyone at North Penn Mazda is always so courteous and respectful of the customer’s time. From sales, to Finance, to service, the experience is excellent. More

by MsRuiz2u
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wil Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinny Denardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Landis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2025 -

North Penn Mazda responded

Thank you so much for the 5-star review! We're thrilled to hear that your experience with our Sales, Finance, and Service teams was excellent across the board. At North Penn Mazda, we truly value your time and are committed to providing courteous, efficient, and top-quality service every step of the way. We appreciate your support and look forward to welcoming you back again soon!

July 13, 2025

Great price, easy to purchase Responded quickly to email, accommodating to get incentives on a car not yet on the lot More

by AMPEPPERNEY
Recommend Dealer
Yes
Employees Worked With
Robert Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bell
Jul 14, 2025 -

North Penn Mazda responded

Hi there, Thank you for the great review! We're thrilled to hear the process was smooth, the price was right, and that our team could quickly respond and secure the incentives — even before the vehicle arrived on the lot. We truly appreciate your business and hope you're loving your new Mazda! Best regards, The North Penn Mazda Team

1
...