North Park Toyota of San Antonio

My service experience in the past dealing with this dealership has been a lot better than what it has been the last two times that I brought my vehicle in. The last 2 visits have been with the same ser dealership has been a lot better than what it has been the last two times that I brought my vehicle in. The last 2 visits have been with the same service writer. This time was a better experience than the last time, however I had to ask for the status of my vehicle. I dropped my vehicle off the night prior and didn't find out my vehicle was ready until 3-4 pm when I followed up. To me it feels like because I left it there and I wasn't sitting there waiting, my vehicle was not made a priority. It should not have taken someone letting me know after I followed up with them about the status to find out that my vehicle was done. Also, in order to find out if I had any recommended services I received a text message not a phone call and had I had not been near my phone or checking my text messages when I did I would not have known that there was other recommended items on my multi point inspection that needed to be addressed because nobody followed up with me over a phone call. In my opinion it's laziness to me if part of your job is customer service I feel that he's lacking on his customer service skills and could be a lot better when dealing with a customer but other than that, the service got done and I got my vehicle back. They could have taken their paper trash and the backer to the service sticker out of my car, or wiped the grease oof of my rim on the tire that they fixed but they didn't and that shows a laziness on their part as well. I don't have any issues other than the lack of customer service and communication. More

Not forthcoming with information Disappointed with customer satisfaction No customer commitment Very dissatisfied with outcome customer satisfaction No customer commitment Very dissatisfied with outcome More

Went for Rav4 15K miles maintenance. Waited there until it was done. Check out was fast. Everyone was friendly. Waited there until it was done. Check out was fast. Everyone was friendly. More

Took 15 minutes for service advisor to make it to my car to check in for service to check in for service More

John was great. Kept me informed on my vehicle and explained in detail what was done and what to look out for for my next service. THANK YOU Kept me informed on my vehicle and explained in detail what was done and what to look out for for my next service. THANK YOU More

Our service professional was really helpful and explained everything. Unfortunately the dealership itself is lacking in quality of customer waiting areas. There was loud music blasting in the sales departmen everything. Unfortunately the dealership itself is lacking in quality of customer waiting areas. There was loud music blasting in the sales department while the TV was completely off in the waiting lounge and there was water dripping from the ceiling. In the other lounge, we were told we couldn’t watch the World Cup on that TV because previously someone had watched inappropriate content (porn). The work itself seemed to take a long time but our service guy kept tabs on it and got us out quickly after we brought it to his attention. It just seemed like the whole place was being run by people who don’t care about what the customers think of them. Except our service contact, of course. More

Have always been satisfied with Toyota services. Customers are well taken care of. Excellent service. Customers are well taken care of. Excellent service. More

He was friendly, efficient, and fast. Got me in and out within an hour Better service than last time Got me in and out within an hour Better service than last time More

Efficient and was able to set up next day appointment Would have taken my vehicle to my usual mechanic but time was unavailable Would have taken my vehicle to my usual mechanic but time was unavailable More

Fast I had an excellent experience with the service department! Sean was outstanding from start to finish. He kept me informed throughout the entire process, explained everything clearly, and made sure department! Sean was outstanding from start to finish. He kept me informed throughout the entire process, explained everything clearly, and made sure all of my questions were answered. His professionalism, honesty, and attention to detail made the experience completely stress-free. More