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North Park Toyota of San Antonio
San Antonio, TX
1,835 Reviews
We are a proud recipient of the 2009, 2010, 2011, 2012 Toyota Presidents Award of Sales and Service for customer satisfaction. In 2013 we were the only Toytota dealer in Texas to receive the Toyota Presidents Cabinet Award and won it again in 2014. We are a locally owned and operated store with a new facility built in 2008 for everyone in south Texas to enjoy. We hope you have an enjoyable experience here for all of your sales and service needs. Make sure to frequently bring your vehicle into our dealership for auto service to avoid needing car repair. Located at 10703 SW Loop 410 410, San Antonio, TX 78211 we are just south of downtown San Antonio. However, if you are unable to make it to us just let us know and we will come to you because WE DELIVER! We service San Antonio, New Braunfels, Boerne and all of south Texas. We built our new Toyota and used car dealership with all the comfort and convenience you expect in your own home. With several lounge areas to relax in while you wait for your new or used car to have auto service or car repair done, whether it be in one of our leather couches, rocking chairs, or surrounded by one of our fireplaces; inside or out! Our childrens play area makes our store fun for the little ones while our internet cafe is popular with all ages. We offer complimentary drinks and snacks at our La Paletera cafe during your visit and additional entrees include breakfast tacos, enchiladas, sandwiches, fruit cups, paletas, ice cream, milk shakes and more! While you enjoy your lunch you can look through our auto service windows to watch your Toyota being serviced by our Toyota Certified Technicians. You can enjoy a game of chess or relax while you watch your favorite program on one of our large televisions. At North Park Toyota of San Antonio we are about relationships and customer satisfaction. We know that when we take care of you and your new or used car today you will return to us in the future. We try to make sure everything we do is
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,835 reviews
June 05, 2025
Amazing service from NP Toyota, would highly recommend for your future vehicle purchase! Everyone on the team from sales (Mr. Ismael Garza) to finance and Gm were professional and provided a great experie for your future vehicle purchase! Everyone on the team from sales (Mr. Ismael Garza) to finance and Gm were professional and provided a great experience. More
by Marissa C.
June 04, 2025
On May 21st, I visited North Park Toyota to purchase a 2025 GMC 2500 after speaking with Manny Galván over several days to negotiate the purchase terms. Once we agreed on a price, I informed Manny around 2025 GMC 2500 after speaking with Manny Galván over several days to negotiate the purchase terms. Once we agreed on a price, I informed Manny around 7:30 PM that I was heading to the dealership. I removed my belongings from my trade-in vehicle and arrived at the store around 8:20 PM. Manny had assured me earlier that he would begin preparing the truck and paperwork to ensure a quick process. Unfortunately, that was not the case. I didn’t enter the finance office until nearly 10 PM. During the wait, I texted Manny asking for a bottle of water for my son and received no response. In fact, from the time I arrived until I left around 10:45 PM, I never saw Manny again. When we finally got into the finance office, we discovered the numbers were incorrect, requiring all the paperwork to be redone. Once completed, we went to retrieve our new truck, only to find it had no temporary license plate—even though we had been there for over two hours. It was only at this point that Manny informed me the temporary tag would only be valid for 10 days due to the previous dealership still having a plate assigned to the truck. He said he would call me the next day to resolve the issue. Manny handed me one key to the truck, and when I asked about the second key (which he had previously confirmed during negotiations), he said the truck didn’t come with one due to a recall and a key shortage. While I understand recalls happen, I do not appreciate being misled. While waiting for the plate to be made, I started the truck and noticed the fuel level was nearly empty—just 76 miles to empty. I asked if it would be filled, but Manny said he couldn’t do it because all managers had left and he didn’t have access to a credit card. This should have been addressed earlier in the evening when he knew I was on my way and claimed the truck would be ready. My family and I left the dealership exhausted and frustrated after spending several hours dealing with poor communication and delays. Over 10 days have passed with no update from Manny regarding the license plate. My temporary tags are now expired, putting me at risk of being pulled over. I reached out to Manny on June 3rd, and he told me he still had no information because his manager was off. I asked if anyone else could assist—again, no response. Today, I followed up once more, and he simply told me to call the store and ask for Paul. This entire experience has been incredibly disappointing. I’m sharing this in hopes of informing others about the lack of professionalism and follow-through when dealing with Manny Galván. I would strongly advise potential customers to proceed with caution when working with him. More
by GarciaAlan
Employees Worked With
May 30, 2025
Do Not Purchase Your Next Vehicle from North Park Most customers are excited to post their photo of their new vehicle, but here I am less than 21 days off their lot with our 2022 4Runner being towed and m customers are excited to post their photo of their new vehicle, but here I am less than 21 days off their lot with our 2022 4Runner being towed and my 7 month pregnant wife stranded on the road. We purchased on 5/3/25; brought back for service 5/10/25; overheated 5/21/25. North Park Toyota does not stand behind their vehicles before placing them for sale on their lot. I understand every aspect of As-Is purchases; extended warranty; being in the car business myself. However, less than 30 days off the lot and 11 days from a return service appt to correct issues upon purchase; the service team missed this and won’t take ownership. In short, the drive belt shredded on a 70k mileage vehicle lodging into the coolant hose and causing overheating. The drive belt was not thoroughly inspected by the service team before being sold. Even Tony Ahrenstorff agreed a belt should not fail with this mileage. I should have realized this when the A/C issue that was apparent upon purchase, which is why the vehicle was brought back for service. We are not local and were not able to tow to North Park. I gave Tony Ahrenstorff every chance to respond and review the inspection report from San Marcos Toyota, but was met with no follow up or updates. I then had to make multiple calls to get an update and finally spoke with used sales manager, George, who repeatedly put words in my mouth and that I was told to bring it to North Park. This is not true. He is not a solution oriented manager. Dealerships will always look out for their best interest and not the customer this is even more so true with North Park Toyota. If this had been more than 30 days or if I wasn’t just in their service department on 5/10/25; I might have more understanding. But they brushed me off and basically told me to kick rocks. I highly recommend you find another dealership to purchase your next vehicle. More
by Alex
Employees Worked With
Tony Arhenstorff, Jorge Rodriguez
May 29, 2025
It was our first time taking our car to get oil change & transmission flushed. Starting from the call in the morning to us picking up our car every one was so nice & accommodating. Thank you North Park Toyo transmission flushed. Starting from the call in the morning to us picking up our car every one was so nice & accommodating. Thank you North Park Toyota. More
by svaladez1958
May 23, 2025
Kevin Freire was very profesional and helpful while helping me with the purchase of my RAV 4 vehicle. I will highly recommend him and North Park Toyota helping me with the purchase of my RAV 4 vehicle. I will highly recommend him and North Park Toyota More
by Elsa Alonso
Employees Worked With
Kevin freire
May 23, 2025
John Arguello was so honest and upfront on cost of Service repairs! Will definately recommend him to customers. Very nice experience this time and he was very humble. Great Guy to have in your corner Service repairs! Will definately recommend him to customers. Very nice experience this time and he was very humble. Great Guy to have in your corner! More
by sashamorelan1957
Employees Worked With
John Arguello-Service Advisor
May 13, 2025
Mirna from the servicing department had excellent service! She was able to see me earlier than I had scheduled, had a great attitude, and was quick! service! She was able to see me earlier than I had scheduled, had a great attitude, and was quick! More
by hotdraco24
Employees Worked With
Mirna
May 04, 2025
Prompt, detailed, informed and professional salesmanship. Excellent customer service, easy to access location, beautiful dealership. First time with Toyota, already loving it. Good vibes all around. Excellent customer service, easy to access location, beautiful dealership. First time with Toyota, already loving it. Good vibes all around. More
by Summerbreezes
Employees Worked With
Brandon Zeilenski, Francisco Macias
May 02, 2025
I called to confirm the truck I wanted was available before making a two-hour drive. They said it was. When I got there, they claimed it had been sold just two hours earlier — suspicious timing. The sal before making a two-hour drive. They said it was. When I got there, they claimed it had been sold just two hours earlier — suspicious timing. The salesman, Elija, said they’d make it right with a “crazy, dumb deal.” After nearly three hours at the dealership, their so-called deal was $700 off. Total waste of time. Feels like classic bait-and-switch. I highly doubt the truck was ever even there. Dishonest, shady operation. Stay far away. More
by David
