North Hills Toyota

very misleading please do not buy or lease from this dealer. I leased 2013 Toyota Highlander which was just about due to be returned. North hills Toyota called and s please do not buy or lease from this dealer. I leased 2013 Toyota Highlander which was just about due to be returned. North hills Toyota called and said they were offering a buy back program So I decide to return the highlander 3 months earlier and lease a 2015 Toyota Camry. 3 months later I received a call from Toyota financial and I was told that I was being turned into collections because I haven't been paying on my 2013 highlander. I tried to explain I qualified for the buy back program and I NO LONGER had the Vehicle and I currently lease a 2015 Toyota Camry. After having my credit down graded because of a clerical Mistake from someone at north hill Toyota. The story gets even better. Today 5 months later I received a letter stating I owe $989 because of excess ware on the highlander. I told the person on the phone that I have either bought or leased 6 toyotas and I will never own another one. I feel that If there was excess ware it should have been discussed at the time I returned the vehicle. My sales man, JP Cruze, never said I would owe anything. More

General Manager wouldn't honor deal made by salesman Went to North Hills Toyota to look at the new 2016 Tacomas. They had one in stock that I really liked. Long story short, the salesman and I came Went to North Hills Toyota to look at the new 2016 Tacomas. They had one in stock that I really liked. Long story short, the salesman and I came to an agreement on my trade in and price for the Tacoma. This was all in writing. Put a $500 deposit down and and agreed to come back in 2 nights later to pick it up. The salesman even moved the truck out of the sales lot into the back and put a big sold sign on it with my name on it. Next night the salesman calls me in a panic telling me that they quoted me the wrong price on the Tacoma and it would be about $2000 more for the truck. I told him a deal was a deal and I expect him to sell me the truck for the price he originally quoted. He said he could not help me, and to call the General Manager (Larry Welsh). I spoke to Larry and he said that an honest mistake was made by either the salesman or the sales manager on duty, and he would honor the mistake and to come in that night to pick up the truck. On my way in that night I got another call from the salesman saying there was some confusion between the sales manager and Larry and I could not pick up the truck that night. I was told that I would have to come in and talk to Larry personally. The next Saturday I went in to see Larry. Larry retracted his statement that he would honor the mistake and refused to sell me the car. He said he would be losing too much money and just couldn't sell me the car. He told me that he was getting three different stories and didn't have all the facts when he told me he would honor the deal that was struck. I would stay away from North Hills Toyota as the management there is willing to compromise its integrity and accountability over a measly $2000. More

Go elsewhere Went in looking to purchase a used Toyota that was fairly overpriced but thought I could negotiate a bit. Not a chance - they wouldn't go more than $ Went in looking to purchase a used Toyota that was fairly overpriced but thought I could negotiate a bit. Not a chance - they wouldn't go more than $300 off. Fine - I leave, they don't seem to care one bit. A few days later I get a call along the lines of, "we can offer you $300 more off". I think ok, they're willing to negotiate a bit. I get there and they offer the same $300 off the original price. I'm frustrated that I've wasted my time coming in again and leave, again they don't seem overly concerned. Nearly a month later they call and say they are willing to come down between $1500 - $2000. I think finally - they are willing to meet my price since it's the end of the month. I get in there and was quoted $1000 off. $1000 would have been possibly acceptable if they had stated that on the phone, but to tell me one thing on the phone and then switch prices on me at the dealership is unacceptable! The salesman blamed his manager for not being able to lower the price. Why the manager didn't just eat the $500 is beyond me - instead he made his salesman go back on his word. I don't really fault the salesman - he was nice enough, but the way this dealership is run is just terrible. I left and will never go back there. Honestly though, I'm glad it didn't work out - I ended up at a much better Toyota dealership who I feel I can trust. My advice - go north about 12 miles - that Toyota dealership treats its customers with respect. More

Couldn't have gone worse. 1. I was sold a vehicle that had been damaged and repaired well over the state law whereby I should have been notified of the damage/repair as part o 1. I was sold a vehicle that had been damaged and repaired well over the state law whereby I should have been notified of the damage/repair as part of the sale. (had 80 miles on it) I am hoping that the salesman was unaware of the damage...I can't be for certain but I would like to give him the benefit of the doubt. Outside of the issue with the vehicle I was happy with him. 2. After having the vehicle for about a week I was lucky enough to find out about this damage and contacted the dealership management to get the issue resolved. I had proof of the repairs and tried to let the management do the right thing and fess up to the damage but they never really did. In fact, we went round and round for way too long. (I did not immediately disclose that I had proof of the repairs) 3. I will say that the GSM manager did work pretty hard to take care of me after I let him know that I had proof of the damage. We communicated via text regularly. I 4. I was able to get the same truck and same accessories as a replacement for the damaged original vehicle. It did require a bit of work on my part, a ton of stress, and ultimately 3 unplanned trips back to the dealership. (one to show them the damage to the original truck that they should have known about, one to swap the trucks and redo new paperwork (total hassel), and one final trip to pick up accessories that needed to be ordered for the replacement truck) 5. They never contacted my insurance company for either of the two vehicles to ensure I had coverage for the new vehicle. This obviously meant that then the financing company had no details on my insurance coverage. I had to clean that up myself. 6. It appears as I found out today that it looks like neither of the vehicles (same plate #) where registered with the DMV. I hope to get that resolved today. 7. The original loan that I had on the damaged/returned truck required me to contact the dealer several times to get it paid off. (after a delinquency call from the finance company) They did then make a payment that was not enough. I found out today after getting another delinquent notice that there is still a $100 balance affecting my credit on a vehicle that I no longer have. I am hoping that there is nothing else that can go wrong with this purchase. Perhaps after I actually only have one loan, insurance, and a registered vehicle with the state of Pennsylvania. Here is hoping anyway....The best part is that as a consumer this is my only recourse at this point. I can't charge these guys for my time I have lost, nothing to do about my general frustration/anxiety, they still get paid for their vehicle though....great stuff. More

Awful customer service I went to this Toyota dealership looking for a specific vehicle and they did not have it. So they told me they would try to find me one. The next day, I went to this Toyota dealership looking for a specific vehicle and they did not have it. So they told me they would try to find me one. The next day, as I was on my way to another dealership, they called to tell me they found the vehicle I was looking for at nearby dealership. I went in, negotiated, and signed a sales contact. It's been almost 2 weeks and I still do not have my vehicle. And when I call, I get the same half-xxx answer; "it's not grounded yet; we will call when it arrives." It went from "being at a nearby dealership" to having no idea where it is. As a customer, they've made me feel unimportant to them, and that I am wrong for being upset for the process to take so long. Even though my research indicates that the process should take no more than 5 days when shipping ACROSS THE COUNTRY. The sales rep does not seem to be the problem. He seems to be trying, but he told me the managers were getting angry with him for calling around asking where the vehicle is. So obviously, no one seems to care. Regardless which of the two dealerships is the main problem, customer service has been garbage. As a PAYING customer, I should feel like the dealerships #1 priority, and that they are doing everything they can for me, and that is not how I feel. I have even tried to cancel the sales contract and they are giving me a hard time with that. This will be my first and last purchase from a Toyota dealership. (Also, I do not recognize anyone's name on the list below, and it is not letting me type one in, so I just selected them all.) More