North Fort Lauderdale Subaru

Terrible dealer. Scammers. They waited until I made a payment on the trade in before paying it off and have not reimbursed the difference. Plus they owe me for a regi Scammers. They waited until I made a payment on the trade in before paying it off and have not reimbursed the difference. Plus they owe me for a registration that wasn’t issued. Total is $1000 owed and not payed after over 3 months and all attempts to contact to resolve have been redirected and ignored. Car was advertised as CPO but didn’t actually qualify. I’ve already had to replace the battery, the wheels started to squeak considerably and the suspension now rattles. Avoid this dealer at all costs More

This is the most unorganized, unprofessional, untrustworthy businesses i have ever had the displeasure of encountering. I am in desperate need of a replacement vehicle after being involved in a untrustworthy businesses i have ever had the displeasure of encountering. I am in desperate need of a replacement vehicle after being involved in an accident. I found one online and was contacted by MJ(sales manager). We negotiated the terms, he sent a quote, and I accepted. I was contacted by Vanessa(salesperson) with a video showing the vehicle.I enquired about having the vehicle delivered and the first available day was Saturday. I told MJ that if I could not pick it up myself beforehand, that I would like it delivered on Saturday. While I was at work on Friday, I got a random text message from the tow driver and he was on the way. I had to leave work, come home, and spend 40 minutes dealing with the delivery. MJ changed the contract and increased the price by almost $4K without saying a word. I refused the delivery and sent the car back. MJ called when he realized and apologized profusely pleading for another chance to make it right. He revised the contract, resent it, and I accepted. He made arrangements to have the car delivered on Saturday, as requested. Saturday morning, I was in contact with both MJ and Vanessa repeatedly and was assured the car would be delivered. MJ asked that I speak with the finance dept to go over the paperwork prior to taking delivery. I asked him for the number to that dept. At 2pm, he told me he would have Vanessa start the drive to deliver the car but she never showed up. Both MJ and Vanessa stopped answering texts and I have not heard back from the dealership. More

I had an extremely frustrating and dishonest experience at this dealership. They advertised a price that explicitly included the dealership service charge and e-filing fee, which I confirmed in writing wit at this dealership. They advertised a price that explicitly included the dealership service charge and e-filing fee, which I confirmed in writing with them beforehand. Yet, when the numbers were "run," they added over $5,000 in additional dealership fees—an 18% upcharge on the car’s price—despite stating these were already included! I drove from Miami to North Fort Lauderdale, wasting 4 hours of my time, only to be told I misunderstood their pricing. Their contract wording was crystal clear – it referenced official fees only, which typically include government-mandated costs like registration, title, and taxes. Dealership fees (such as service or administrative fees) are not official fees, and it’s misleading to present them as such. The sales manager refused to admit the mistake and even tried to argue I misinterpreted legal text. To make things worse, they lowballed my trade-in offer at $18k, while other dealers offered $20k-21k. Oh, and that $1,000 promotion they advertise on used vehicles? That wasn’t even factored in! In the end, the car I wanted, priced at $27.5k, combined with their lowball trade-in offer of $18k, meant I was expected to pay an additional $16.7k on top—61% of the original price! Absolutely ridiculous. It's no surprise this dealership has a 2.3 out of 5 stars rating on DealerRater.com, based on 110 reviews. Clearly, I’m not an isolated case – many others have had similar experiences. I strongly recommend checking those reviews before wasting your time here! The only positive was Luke, the sales rep, who was friendly and tried to help. Unfortunately, the manager didn’t even bother with an apology or a handshake. Avoid this place! More