North End Subaru

Buying our Outback and dealing with Frank was a pleasure, no pressure and we would buy a car from this salesman /dealership again. Throughout the whole process Frank took his time went over details of the ca no pressure and we would buy a car from this salesman /dealership again. Throughout the whole process Frank took his time went over details of the car even though we owned an Outback already. He gave us our asking price for our ‘02 Outback trade-in with out a hassle. The day after we bought the car there was a loud rattle from the back and we brought it in the service tech took a ride with me and fixed the car ASAP. However, we rated the customer service,overall experience, quality of work and price good to OK because of the following: We’ve always had remote starters in our cars and wanted one it this car as well. So, Frank recommended their product because the car was “prewired” for the Subaru starter. The price was a little higher than those at other stores but having owned a Subaru and other "genuine Subaru" accessories we assumed the quality would be first rate. So, we bought the remote starter that was hyped up to be Subaru quality. Well, this is our fourth starter and it is by far the worst one we ever owned. The others, all different brands, worked perfectly, including the 9 yr old one in the ’02 Outback. This “genuine Subaru quality starter”, starts the car only when you are very close to the car and with no barriers, it’s suppose to start at 800 ft the same as the one in the ’02. We asked to have it removed and they are reluctant to do so and after bringing it in to be checked by a service tech they told us it works fine. That is little comfort when you get out of work, its 8 degrees and the car isn’t running. We highly recommend not buying this remote starter and if this truly represented Subaru quality we would be driving a Nissan Rouge or a Honda Element. We now have an ongoing daily log that will document that this is the worst starter we ever owned. Thus far we have 19 attempts and 6 starts all within 20 ft from the car! Hopefully this will get them to listen to us and remove the remote starter so we can get on that actually works. More

After spending a few days test driving other vehicles at other dealerships including Lexus and Audi, I had an epiphany. My driving heart is that of a Subaru. So, I returned to North End Subaru for the sec other dealerships including Lexus and Audi, I had an epiphany. My driving heart is that of a Subaru. So, I returned to North End Subaru for the second time. I had previously leased a 2005 GT Legacy and loved it, and the service I received at North End. The environment there is always easy going and welcoming. I definitely pressured them a lot more than they pressured me, LOL. They got me the exact car I wanted from a sister dealership the next morning. Through it all Mike was fun and professional. On my test drive he even drove the car first to remind me how to drive stick! (It had been 2 years LOL) The other thing I really like is that all the people working seemed genuinely excited for me to buy the STI. Not that fake, cheesey salesman crap you get at most places, but they really couldn't wait for me to drive it off the lot, and enjoy it. Tom Liddle was also great to work with again. He made the paperwork painless and quick. I will definitely be going back for my third purchase when my lease is up! Thanks guys! More

We needed some engine work done on our Subaru Outback Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixe Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixed. JJ O'Neal was most kind to me. When the time to trade in happens we will surely give North End Subaru the first option. More

I would highly recommend North End Subaru. My husband and I went there with a pretty desperate situation, my old car was dead, our credit not so good and between John and Bob and the Finance manager they and I went there with a pretty desperate situation, my old car was dead, our credit not so good and between John and Bob and the Finance manager they were able find a us a great used vehichle, and creativly finance it for us. Everyone I dealt with at North End was friendly and very sympathetic to our situation, and didn't make us feel like we were less important because we weren't purchasing a new car. When our financial situation has turned around and we are ready for a new vehichle, I will not hesitate to give North End my business again! Thank you North End! More

I am a owner of a Mazda Miata which I bought at North End Mazda. I had very good feelings about this dealership. The service department was very kind and helpful. My husband just leased a 2011 Mazda 3. He Mazda. I had very good feelings about this dealership. The service department was very kind and helpful. My husband just leased a 2011 Mazda 3. He seems to like it a lot and the deal we received was outstanding. We were brought back to the service department and was introduced to the manager. Very friendly and talkative. My husband asked some questions and the manager answered them completely. My opinion is they are awsome to deal with. More

I have been a Service customer since 2003. I have been extremely happy with the service that I received feeling that Rick and the other guys gave me all the information needed to maintain my car. My Fores extremely happy with the service that I received feeling that Rick and the other guys gave me all the information needed to maintain my car. My Forester was starting to show its age so I decided it was time to replace my Forester. I researched a number cars and decided to purchase the Outback. Frank L gave me his time, we test drove 2011 Forester and Outback. He gave me that facts that I needed to compare the two cars. I feel that this information was key to me buying my second subaru. It also allowed me to make an informed buying decision. When I decided to come back and buy, Frank C made sure that the Outback that I wanted was there at the dealer. Marty gave me a great price for a new Outback and fair trade in price on my Forester. I could not be happier with the experience. I LOVE my new Outback. I am happy to be both a service and sales North End Subaru customer! North End Subaru sets the bar for honesty in sales and great service! I look forward to being a North End customer for many years to come! More

Promptly waited on. Explained an issue I was not aware of that needed action. Service was done very quickly with minimal wait. The facility/waiting area is extremely pleasant and comfortable. The price of that needed action. Service was done very quickly with minimal wait. The facility/waiting area is extremely pleasant and comfortable. The price was fair. They make certain you understand the servicing ... in such words even I (a woman) could understand! More

I worked with Bob Waite, a true professional. His explicit sales method was to proceed at my pace. This contrasts very favorably with more traditional, but badly outmoded methods of trying to "tria explicit sales method was to proceed at my pace. This contrasts very favorably with more traditional, but badly outmoded methods of trying to "trial-close" the prospect every 5 minutes, or worse not following up or staying in touch. Thus, Bob and North End in general seems to be a really good place to do business, based upon my experience. btw, there were 3 other Subaru dealers closer to my home. More

I have been looking for a new car for a couple of months. Visited many dealerships. Sunday I decided to take a ride to Northend Subaru My salesman Bob Waite met me immediately with a hand shake. At that poin Visited many dealerships. Sunday I decided to take a ride to Northend Subaru My salesman Bob Waite met me immediately with a hand shake. At that point I knew I was going to buy a car. He asked me a little about myself. We talked for awhile should me a Subaru Legacy. At that point I told him I had never even sat in a Subaru. Well he said lets take it for a ride. We did just that and I must have said "WOW" or "Oh My God" I don't remember how many times. What an awsome car. I also drove an Impreza liked it but fell in love with the Legacy. I asked Bob if I could take it to show my wife which was about 45 min away he said sure take your time. I thought that was great. When I came back from showing my wife. He met mwe at the door asked me how she liked it, what a silly question "she loved it". Bob and North End treated me so good through the whole process of buying a car all the way through the delivery on mon.When I picked my hew car up Bob introduced me to the service manager. I thought that was pretty cool. This was the best experience I have ever had purchaseing a car. Oh ya and by the way I've already told everybody this is the best place to buy a car. Thank You Jimmy L. More

Bob, You were great! And made a tough decision for us Bob, You were great! And made a tough decision for us very easy. On the way to buying our new Outback (which we love), you showed us any and every ca Bob, You were great! And made a tough decision for us very easy. On the way to buying our new Outback (which we love), you showed us any and every car we wanted to see. Your patience and attentiveness were outstanding! At no time did we feel you were trying to sell us something, but rather that you were trying to help us identify the car to buy that would meet our needs. Thank you again for great service. More