North End Subaru

We went into the dealer without knowing anything about Subarus. Richard spent a lot of time showing us the different makes and models. We liked the stability of the all-wheel drive and the engine configur Subarus. Richard spent a lot of time showing us the different makes and models. We liked the stability of the all-wheel drive and the engine configuration. Being environmentally conscious, it also pleased us to hear that Subarus are built in zero landfill sites. I'd recommend this dealership to friends. They're friendly, informative, and helpful and focused on keeping customers happy. More

Richard was helpful right from the start. He stopped what he was working on to answer all the questions we had. He stuck with us after the first model car we test drove didn’t impress us and we asked about a he was working on to answer all the questions we had. He stuck with us after the first model car we test drove didn’t impress us and we asked about another model. Even after 5+ hours he made our shopping experience a good one. More

I have been a Customer of North End Subaru since 1996, and have watched it evolve into a first class Dealership over that time. Although, in my ratings I’ve noted “Price” as being “Good”, this is only be and have watched it evolve into a first class Dealership over that time. Although, in my ratings I’ve noted “Price” as being “Good”, this is only because you will pay a smidgen more for a Subaru’s proven capabilities than that of other vehicles. Nevertheless, it is safe to say (for those of us who own one up here in Northeast winters) the Subaru practically sells itself, and it doesn’t hurt when North End’s Sales personnel (Mike Pinto) impress by knowing their products. Moreover, Mike impresses by bending over backwards to meet your needs, first, be they features, functionality or financial (mine was financial), and not his Dealership’s. But more important, as I’ve learned over 50 years of purchasing and driving many different makes and models of automobile (both domestic and foreign), where a deal’s “rubber meets the road” is in a Dealership’s Service Department, and North End’s is second to none in proven experience and professionalism of it’s personnel. From time to time, like many of us, I’ve run into a exceptional service manager, or a xxxx good service technician, but from North End’s front desk (Rick and JJ) to it’s service bays, this Service Department has shown me, repeatedly, it’s personnel tower over those in other dealership service facilities, and over those same 50 years I’ve seen no other Service Department – including in several other local Subaru Dealerships – that routinely achieves, on a daily basis, the level of technical excellence and professionalism that others will tell you they are striving to meet. I’ll be frank. If you are considering a Subaru (and in this region, you should), and live in this general area, whether you are looking for new or pre-owned, I would start and end here at North End Subaru and forget the rest. More

Dread is the only word that could describe my feelings about buying a car. Having a root canal always seemed more appealing. Happily at North End Subaru I experienced no pressure, good prices & sales pe about buying a car. Having a root canal always seemed more appealing. Happily at North End Subaru I experienced no pressure, good prices & sales people who didn't make my skin crawl! The entire process was extremely stress free. I especially appreciate that no one tried to push anything on me that I did not want. Other dealerships seem to think "NO" means "please keep trying to sell to me"! Rich was great to deal with. The test drive was actually fun. He has a great sense of humor. Seek him out, you won't regret it. For the first time in my life I can actually say I had a good car buying experience. I cannot recommend this dealership highly enough. More

Bob made the new car buying experience very enjoyable. He seemed to care about my wellbeing and helped me find the subaru that best fit my needs. I really appreciate him taking the extra time to speak wi He seemed to care about my wellbeing and helped me find the subaru that best fit my needs. I really appreciate him taking the extra time to speak with my father and I on the concerns and issues that come when purchasing my first new car. More

After spending a few days test driving other vehicles at other dealerships including Lexus and Audi, I had an epiphany. My driving heart is that of a Subaru. So, I returned to North End Subaru for the sec other dealerships including Lexus and Audi, I had an epiphany. My driving heart is that of a Subaru. So, I returned to North End Subaru for the second time. I had previously leased a 2005 GT Legacy and loved it, and the service I received at North End. The environment there is always easy going and welcoming. I definitely pressured them a lot more than they pressured me, LOL. They got me the exact car I wanted from a sister dealership the next morning. Through it all Mike was fun and professional. On my test drive he even drove the car first to remind me how to drive stick! (It had been 2 years LOL) The other thing I really like is that all the people working seemed genuinely excited for me to buy the STI. Not that fake, cheesey salesman crap you get at most places, but they really couldn't wait for me to drive it off the lot, and enjoy it. Tom Liddle was also great to work with again. He made the paperwork painless and quick. I will definitely be going back for my third purchase when my lease is up! Thanks guys! More

Buying our Outback and dealing with Frank was a pleasure, no pressure and we would buy a car from this salesman /dealership again. Throughout the whole process Frank took his time went over details of the ca no pressure and we would buy a car from this salesman /dealership again. Throughout the whole process Frank took his time went over details of the car even though we owned an Outback already. He gave us our asking price for our ‘02 Outback trade-in with out a hassle. The day after we bought the car there was a loud rattle from the back and we brought it in the service tech took a ride with me and fixed the car ASAP. However, we rated the customer service,overall experience, quality of work and price good to OK because of the following: We’ve always had remote starters in our cars and wanted one it this car as well. So, Frank recommended their product because the car was “prewired” for the Subaru starter. The price was a little higher than those at other stores but having owned a Subaru and other "genuine Subaru" accessories we assumed the quality would be first rate. So, we bought the remote starter that was hyped up to be Subaru quality. Well, this is our fourth starter and it is by far the worst one we ever owned. The others, all different brands, worked perfectly, including the 9 yr old one in the ’02 Outback. This “genuine Subaru quality starter”, starts the car only when you are very close to the car and with no barriers, it’s suppose to start at 800 ft the same as the one in the ’02. We asked to have it removed and they are reluctant to do so and after bringing it in to be checked by a service tech they told us it works fine. That is little comfort when you get out of work, its 8 degrees and the car isn’t running. We highly recommend not buying this remote starter and if this truly represented Subaru quality we would be driving a Nissan Rouge or a Honda Element. We now have an ongoing daily log that will document that this is the worst starter we ever owned. Thus far we have 19 attempts and 6 starts all within 20 ft from the car! Hopefully this will get them to listen to us and remove the remote starter so we can get on that actually works. More

We needed some engine work done on our Subaru Outback Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixe Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixed. JJ O'Neal was most kind to me. When the time to trade in happens we will surely give North End Subaru the first option. More

I would highly recommend North End Subaru. My husband and I went there with a pretty desperate situation, my old car was dead, our credit not so good and between John and Bob and the Finance manager they and I went there with a pretty desperate situation, my old car was dead, our credit not so good and between John and Bob and the Finance manager they were able find a us a great used vehichle, and creativly finance it for us. Everyone I dealt with at North End was friendly and very sympathetic to our situation, and didn't make us feel like we were less important because we weren't purchasing a new car. When our financial situation has turned around and we are ready for a new vehichle, I will not hesitate to give North End my business again! Thank you North End! More

I am a owner of a Mazda Miata which I bought at North End Mazda. I had very good feelings about this dealership. The service department was very kind and helpful. My husband just leased a 2011 Mazda 3. He Mazda. I had very good feelings about this dealership. The service department was very kind and helpful. My husband just leased a 2011 Mazda 3. He seems to like it a lot and the deal we received was outstanding. We were brought back to the service department and was introduced to the manager. Very friendly and talkative. My husband asked some questions and the manager answered them completely. My opinion is they are awsome to deal with. More