North County GMC

Sit back and enjoy this crazy tale...I only wish there were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not t were 0 stars to rate this car dealership. And I wish I had taken the time to read the Yelp reviews prior to going there. I am a person who does not take car buying lightly. I have not purchased a car in 8 years. I finally decided last night that I was ready to buy one, and I liked a Chrysler 300C on the lot here. My husband has been in contact with our sales guy for the last 2 weeks. Yesterday afternoon, the sales guy called my husband to say they still had the car. We decided that we would get the car if they could meet a certain price. My husband called the sales guy around 6:55 PM and said if they could get us into the car for that price, we'd be in to purchase it tonight. The salesman called back 2 minutes later and said he could meet that price. My husband said "It's a deal, and we will be right in." The salesman agreed. At 7:07, we even called to confirm they had a wireless connection so I could get some work done. So they clearly knew we were on our way. We arrived at 7:15...yes 20 minutes after our initial agreement because we live that far away. When we arrived, they told us...wait for it... they sold the car to someone else. Yep. Our sales guy had brought the car around front to get it ready for US, and another salesman, supported by the General Manager, forced our salesman to hand over the keys to someone who wanted to drive it. I really didn't know what to say. Thought it was a joke. So we made the manager, then the general manager come and explain. Why didn't anyone call us? Why didn't you hold the car for us? We had a verbal contract. All they could say was "we are sorry you didn't get a call" and "we had no legal obligation to hold the car for you." I stood there with my 6 year old son whose only words were "Why would they sell your car, Mom? That is not cool." I literally had to explain the concept of integrity and lack thereof. My 6 year old knows more about doing the right thing than these unprofessional, dishonest, bold faced liars. I am not posting this for revenge. I truly just don't want this to happen to anyone else. More

Had a great experience there! I love my Buick enclave and the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend the staff was so attentive, smart, and helpful throughout the buying process. It was truly a great experience from start to finish. I would recommend! More

Being a first time Cadillac owner I was unfamiliar with the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa the car and all of the computer workings including the navigation system. I had an appointment to get the car clear coated and requested to see Lisa after it was finished. Although she was tied up at the moment (and I did not have a appointment with her) within a few minutes she made herself available to me for a complete in-service on the entire vehicle. She honestly spent over an hour with me. At that point in time, OnStar had still not sent me the required info via email so Lisa gave them another 'welcome' call while I was in the car. A week later, still no info from OnStar. I contacted Lisa again and by the end of the day I had all my information. I would also like to mention Amber in the service department. A very nice girl with a good attitude and efficient at her job. She was very helpful in my request to meet with Lisa. Amazing customer service. The clear coat on the car is beautiful, was done in the time expected and is done very well. I'm very pleased. I can't answer any of the questions regarding the sales experience or the Price of the car as hubby bought the car for me and paid cash. I love, love my new Caddy. Thanks North County Cadillac. Linda Frelke . More