North County GMC

Extended Warranty I have been waiting almost 3 months for a refund on a canceled extended warranty. I canceled within 3 days of purchase and it now appears they didn't I have been waiting almost 3 months for a refund on a canceled extended warranty. I canceled within 3 days of purchase and it now appears they didn't even enter the paperwork. Supposedly they resubmitted the request after 8 weeks but I haven't seen anything yet. More

Best Sales experience I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of t I recently bought my 2015 Cadillac ATS from this dealership. They went above and beyond to find a car that I loved and my sales rep provided some of the best customer service I have ever encountered. When I walked in they immediately offered me a complimentary water bottle, donuts and coffee! After telling the sales guy what I wanted I sat in their comfortable waiting lounge while he pulled up the exact car I wanted. He went over EVERYTHING! He really made me fall in love with all the features of the car. Since it was a loaner car I also got a great deal. I would HIGHLY recommend this dealer to anyone. More

Stay Away Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting Numerous issues on other boards...particularly with finance...do your home work or you will be sorry later...I made the mistake of being to trusting More

BUYER BEWARE OF NORTH COUNTY BUICK-CADILAC READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN READ THE REVIEWS FOR THIS DEALER, THEN LOOK AT THEM FOR OTHER DEALERS IN THE AREA. BEWARE, NORTH COUNTY IS FRIENDLY ETC. UNTIL THE DEAL IS DONE, THEN IT'S BYE-BYE. I'LL NEVER BUY ANOTHER CAR THERE AND WILL TAKE MY CAR ELSEWARE FOR SERVICE. SCREW ME ONCE, THEIR FAULT, TWICE, IT'S MY FAULT. LOVE THE CAR, JUST NOT THE DEALER. More

Beware of Finance Department Tactics! Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more mon Beware of this Dealer's Finance Department Tactics. I just went through this scenario at this dealership 3 days ago. FACT 1: Dealers make more money on financing and extras than on the car itself. FACT 2: There is NOTHING a dealer can sell you that you cannot get elsewhere for a lot cheaper. Don't buy anything other than the vehicle. SCAM 1: You will be told that your credit score is lower than it actually is. This allows them to charge you a higher interest rate. 1% on a $30,000 loan over 6 years will cost you $1,800. The finance guy who all of a sudden is your best friend will tell you that he is going to help you out and get you a lower rate by dropping the interest rate by a half percentage... say from the phony 4.75% you ‘qualified’ for to a 'low' 4.25%. Any credit union would charge you far less. SCAM 2: Now the finance guy has saved you money he will keep saying... "It's the same deal you agreed to". He will make small talk to sell you extended warranty. After all, if you are trading a car with 30,000 miles on it... and have only had it for 2 years... your factory warranty of 2 years or 24,000 miles... is going to expire... SAY NO TO EXTENDED WARRANTIES. Now he is going to start sliding bits of paper for you to sign. This is where you have to pay extra attention! SCAM 3: $15 Alarms are often installed by the dealer to lower their insurance costs. SAY NO. YOU DO NOT WANT THE $400 ALARM. They can remove it. He will argue that it is already part of the deal that you ok'd so there is no extra cost. Ask him to show you on the window sticker where the specific alarm he is mentioning is listed. SCAM 4: VIN ETCHING. So every car on the lot has already had the vin number etched on the glass! This is something you can do yourself with a $20 kit from any auto parts store. You don't have to pay for the VIN ETCHING. And the dealer in the next town has a vehicle without VIN ETCHING. This is the point where you should be seriously insulted and offended. Stand up and in a respectful tone say... 'OK. Look... this is not smelling right. I never agreed to pay for VIN ETCHING. I never agreed to pay for an alarm. I am going to go home, and I will call 'sales rep name' in the morning. The finance guy will act surprised. He will say... "wait.. wait. You are going to leave? But the car is prepped and ready. Your trade-in is already in the service department... blah blah blah." At this point... you can escalate this as much as you like... all the way to "Get me my car back here in 5 minutes before I call the cops." The finance guy at this point is going to walk out and 'see what they say'. He is really just walking around the corner... getting a swig of water... and think how to close the deal and stick you with SOMETHING… usually GAP Insurance. He comes back and says... “Look ok... it's a lot of stuff to take in... because we are great guys, we will not charge you for the Alarm or the VIN Etching. Obviously we cannot remove the VIN Etching but you will get a call from the service department to remove the alarm. This call will never come. If it does… have them remove it at first service interval. SCAM 3: GAP Insurance. People will go back and forth about this... bottom line is... the finance guy is telling you between the lines that you have so grossly overpaid for this vehicle and that the minute you drive it off the lot… it’s going to be worth $10k less than you paid for it. Some kid is going to slam into you on the way home... before your first payment is due and your insurance will cover the actual value of the car… and you will be on the hook for the remaining $10k. No matter what… refuse GAP INSURANCE. You can get the same thing from your insurance provider for a few bucks a month. Was this helpful? Buy a VET a coffee! More

Do Not Buy Here! I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me i I have been trying to get a refund on our truck warranty for over 3 months now - 3 months! They haven't even submitted the paperwork, but assure me it will be done this time (we will see). The finance department doesn't return phone calls it seems until I call shouting on their voice mail. Not only have they seemed to find it difficult to pick up the phone and call us back, but they've also sent paperwork that got "lost" in the mail, and then just forgot to submit our claim all together. Bottom line, don't buy from them! They're great when they're selling a vehicle, but the aftercare is terrible. I hope this saves other people from the tremendous headache I've incurred from this experience. More

Service Department Lacking It is difficult to get service appointments with this dealership. Why buy a Buick or Cadillac from a place that will not be able to service the car? It is difficult to get service appointments with this dealership. Why buy a Buick or Cadillac from a place that will not be able to service the car? Might as well as buy a foreign car. How can they compete? Love my car that was bought elsewhere, and tried to get the service done at the dealer, but they make it difficult to do so. Even to buy tires... More

BUYERS BEWARE We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the We were made promises on the Certified service which was never performed. Like they put new brakes on it and 2 days after purchase had 50%. One of the headlights was out we noticed 30 minutes after we left dealership and got home. Nothing they told us is true except for we own the car now. I could go on and on about what was promised and not delivered but you get the point. Again......BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

ust like previous patrons of this dealership i experience Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation Blatant false advertisement and bait and switch . On line they advertised a used KIA optima 2013 ex leather sunroof and moon roof and navigation , for 21k i contacted the dealer right away and set up to purchase all thru email sent all my information had papers drawn up and drove 2 hours from L.A to Escondido after i got out of work to pay for the car (everything was drawn up i was just driving to give them my money) they had the car pulled up front . they open the car for me and it is not the car that was advertise. Vin numbers were the same the stock number was the same but this was an lx which is the base model but was advertised as ex which is top of the line. I have pictures of all this information even the deal that they tried to make me which was 8thousand dollars more . everyone was better apologetic admitted that they had posted the wrong description on the web site. I have reported them to the better business bureau and recommend you do the same if you have a similar experience www.sandiego.bbb.org it only takes few moments . yelp is here for us to help each other but the better business bureau is here to hold them accountable for they lack of ethics and indiscretion. i will gladly send pictures, emails and txts i have of all the information i have to anyone who request it . I am not exaggerating about my experience .Oh and FYI the KIA dealership across the street belongs to the same owner ....i would expect the same kind of business practice due to the fact that the sales man got the car from that lot . Thank you for taking the time to read this More

BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day o BAIT AND SWITCH. DO NOT TRUST THEM. We Called, emailed and faxed all our information, we agreed to pay the price they advertised . Took the day off work, got a cashier check from bank, drove 2 hours to get the car. They had the car ready . the paperwork ready and as we are about to sign we notice the car is a DIFFERENT Model. They apologized for the SMALL confusion and quickly wrote a new form for the right model and $8000 dollars more. Then they bring a car from a different dealership . They do not care what they do to you as long as they make money from you including wasting your time and money on a BAIT AND SWITCH. DO NOT TRUST THEM. Cadillac Escondido . North County Buick Cadillac GMC , San Diego. More