North Coast Mitsubishi of Akron

I cosigned on a loan with my daughter in January 2024. This has been the worst car buying experience of my life. Between my little girl and I we have placed around 100 calls to them trying to get them to This has been the worst car buying experience of my life. Between my little girl and I we have placed around 100 calls to them trying to get them to help with their mistakes. You get the run around, lied to, empty promises, and transfer/disconnects. I feel they tricked us because it says there is some damage to the car on carfax but they will not tell us what - like it is hidden. Next the brakes went out within a week and my daughters father and I shelled out another $579 to repair. The salesman spelled my dtr's name wrong while we were there. He crossed it off on the paperwork and not in the computer. We asked if this would be a problem later and he said no it would be fixed. A lie. We have been BEGGING for weeks for them to spell her name right so she could get another temp tag or plate. Runaround. The manager told me yesterday a promise that he would call me back and handle this himself. Another lie. We have been NOT called back over 20 times. Last night the man who messed up the paperwork told my daughter just to drive with expired tags - we have screenshots. "I am sorry I got busy again. You can drive, they are not pulling people over for this". Finally today I got the BMV to give us a temp tag even though the name and address is spelled wrong on the memorandam title and paperwork. We have been advised by the police and BMV to file a report with the attorney general. I missed work today and so did my daughter. She missed her best friends birthday. We both have high credit scores and stable income. This business is all too happy to take your money and then you realize later you've been duped. This is the worst car buying experience I've ever had. We are filing a report with the Attorney General, BBB, and anyone who will listen. Lily's father was one day away from calling his attorney to assist us. Basically - we got screwed by North Coast Mitsubishi of Akron. Arien was our salesman. All LIARS with no integrity of follow through for their customers. BEWARE! In business - if you want repeat business and word of mouth business you take care of people and fix your mistakes after taking their money. By yesterday they were hanging up on us - asking our name and then we'd be 'disconnected'. Julia and Lily. More

Michael Nichols was such a Great salesman to work with! He made things Easy, Thanks Michael He made things Easy, Thanks Michael More

At first, things went ok. I inquired online about a used vehicle in stock and communicated with a sales rep to set up a time to look at the vehicle. Prior to coming in, I aske I inquired online about a used vehicle in stock and communicated with a sales rep to set up a time to look at the vehicle. Prior to coming in, I asked if there was a limit on personal checks. The rep responded that they don’t accept personal checks but I could pay with “cash, cashiers check, debit or credit”. I also asked for the out the door pricing including all taxes and fees prior to coming to the dealership. I arrived on the agreed upon date and time. Took the vehicle for a test drive while they looked ant our trade-in. I did notice that the detailing of the vehicle was subpar- dirty cup holders, didn’t vacuum crumbs out of the seat cracks. This is just pure laziness on the dealerships’ part for a $70k+ vehicle. After the test drive, the sales person gave us the financing application. I then said that I intended to purchase the vehicle outright. I did not ask for any adjustment to lower the out the door pricing previously provided. Emily, the finance person, was weirdly hostile towards me. She gave me the trade-in offer and then tossed paperwork at me while saying “The pricing provided to you was for financing only. We don’t do cash offers. We only do in-house financing. We don’t make the money off the vehicles”. That’s fine- I completely understand the business model they operate in. They add extra percentages onto the bank’s actual rate and get a kickback for arranging the loan. But to claim they don’t make any money from the pricing of the vehicle is disingenuous and ridiculous. Then the inquisition started about WHY I didn’t want to finance. They kept trying to pressure me into taking their in house financing and saying I could pay it off as soon as it went through without penalty. If I wanted to take financial and contractual advice from someone, it certainly isn’t going to be from this car dealership staff. Tired of the unnecessary rudeness and hostility unleashed by Emily, I left the dealership. They are entitled to running their business however they want but I am entitled to purchase in the manner I want as well. They should probably be upfront about not accepting cash or outside financing options as to not waste people’s time. Don’t waste your time or money at this place. I’m thankful that I avoided doing business here. Read the BBB complaints and you will find out what you need to about how they conduct themselves legally and morally. More

Financed a truck. Had for 3 days. They couldn't fix problem. Backed out of contract. Now im fighting to get them to send the cancelation to the finance company. 2 week Had for 3 days. They couldn't fix problem. Backed out of contract. Now im fighting to get them to send the cancelation to the finance company. 2 weeks going after returned vehicle. They also charged a 3% transaction fee they won't return after they returned my down payment. More

Dealer advertised the vehicle for $18,999. Reached out to set up a time to come and view the vehicle. Dealer stated it was in service and I could view on Friday. Thursday night I look up the c Reached out to set up a time to come and view the vehicle. Dealer stated it was in service and I could view on Friday. Thursday night I look up the car to get the dealers address and I see that they raised the price to $20,924. When they called on Friday to verify I was coming I asked about the price change. They stated they did work while in service and that constituted the price change. When asked what service was done I was contacted by Nathan and given what was done. System scan, removed wheel locks, tire rotation, replaced a tpms sensor, wheel alignment and cabin air filter. In total $636 in work. He then asked if I wanted to come view the car. I stated I wasn’t interested due to the price change. His exact words “well I have 2 other people on the hook for this car”. Week later and I see they raised the price to $21,983. Typical dealer games, advertise low to get interest then raise the price. I would not recommend this dealership after this experience. More

Nathan was amazing he got me done in less than an hour and the process was smooth easy and amazing!!! and the process was smooth easy and amazing!!! More

Dealer fraud! Beware! bought a car from there. They fixed the Carfax to hide a damage report to the front end. I found this out after I had purchased a Carfax repo Beware! bought a car from there. They fixed the Carfax to hide a damage report to the front end. I found this out after I had purchased a Carfax report myself after my mechanic said the car had been wrecked. The Carfax I bought showed that there was an incident over a year before I had purchased the car. The dealer gave No disclosure of the damage, I was told everything worked great . They also never put the inspection report in the files I was supposed to receive, so I have no idea of knowing how much was wrong with the car. My car now needs a new part from something relating to the damage the dealer hid from me and they are avoiding me by not calling me back and basically laughing at me on the phone every time I call. I even asked if the extended warranty I bought would cover it but yet to hear a response. Whoever answers just says I can leave a message and they’ll call back. They never call back. More

Worked with Mike Nichols on a car we wanted and saw online - and the process was simple and painless. Found a great car, no hassles, upfront information on the trade-in, and would work with Mike again online - and the process was simple and painless. Found a great car, no hassles, upfront information on the trade-in, and would work with Mike again in the future. More