North Coast Mitsubishi of Akron

customer This is a great dealership. They do not try to push you into a car that you don't like your a car you can't afford. Mike was wonderful with helping us This is a great dealership. They do not try to push you into a car that you don't like your a car you can't afford. Mike was wonderful with helping us find the perfect car. Gerald was very friendly and really helped with keeping the payments around what I needed. I've referred a couple people to go talk to Mike since I got my car. Whenever I need another car I will be back. More

most have frame damage, get YOUR OWN carfax! Most of the cars at this place have frame damage, that's how they offer "the best price". Get your own carfax, they will give you one but the one I go Most of the cars at this place have frame damage, that's how they offer "the best price". Get your own carfax, they will give you one but the one I got showed an accident that theirs did not. Fake carfaxes maybe? the service department is horrible too, I would not trust them to change oil. Seriously go somewhere else. More

Scammy business.. difficult payment process.. shady practice I bought a car in January of 2013 and was told that the suspension and a few other problems would be fixed by their service department. I've been to t I bought a car in January of 2013 and was told that the suspension and a few other problems would be fixed by their service department. I've been to their service department 5 times already and still the suspension has noise. They seem to be unable to fix my problem. I started to investigate the problem between servicings myself and I have noticed that they are not actually replacing the parts that they have claimed to be replacing. They are only lubing the parts in hopes that I don't notice until the warranties are up. Then they blame it on mileage, road driving time, and the weather the past few days. If you buy a car that has a 30 day warranty you probably won't get the car fixed in those 30 days.. they will just lube it and lube it until the 30 days are up. Lubing the car masks the problems so that you don't hear them. It will not fix the problems. When I first bought the car the guy who had me sign the paperwork didn't let me read the paperwork. He acted really agitated when I asked to at least skim some of it. He stood by with a pen and flipped through the pages and told me where to sign. He also told me that the problems would be fixed if I bought the car. It has been a year and a half and still the problems haven't been fixed. When I went in to get the issues fixed, once they told me it was the sway bar bushings making all the suspension noise. Frustrated with their lack of repair, I took the car home and fixed the sway bar bushings myself. A bolt broke off so I had to weld the brackets on but the bushings were in place and spec. I dropped the car on some blocks before I welded to ensure spec torque. The suspension noise persisted. The sway bar wasn't the issue and I was given a misdiagnosis. When I went back to tell them this they told me to wait in their waiting room for another estimate. This estimate took 6 hours. Once I went back to investigate what was taking so long they told me, "oh, good news, it's fixed." I asked what the problem was and they said it was the sway bar. I asked how they replaced it or even got the brackets off and the bushings and they said they used tools and made a air ratchet symbol with their hands. I rebutted by telling them that it was impossible that they used tools because I welded the brackets on. They looked surprised and went back and about 6 people were talking and looking under my car on the lift. They came back and told me, "look, I can fix your car for a 100 dollar deductible, but we can't until a loaner car comes in." He told me that would take 3 to 5 days. Each day that I called he was very rude and short with me. So I fled a BBB claim. There very next day, only a few hours after BBB contacted them (my claim follow up lists any times the BBB contacts the business) I got a phone call and the guy was acting all buddy buddy telling me that my loaner car was ready and that he wanted to fix the car. My car is sitting in their garage for who knows how long and I hope they actually fix it this time. This business has been nothing but a headache for me. When I call to make payments they often don't answer and they hardly return phone calls. When I first started payments I had to go into the dealership just to make payments. When I did so they never liked to give me a receipt unless I pleaded. They would say things like their printer was down or that they didn't have a method of doing so.. You have to ask for confirmation numbers, paperwork, file history and so on. The Auto shop was even worse. I had to plead for him to make copies of the estimates so that I could have a written estimate. It seems that all this business likes to do is remind me how they are doing me a favor. They certainly aren't considering I've been in 5 times and the problem still isn't fixed. It is not my problem that they can't fully diagnose a suspension issue and fully repair it to spec. After all, that IS what I asked them to do. They want to play the step by step game and act like it MAY NOT be fixed after they work on it. That's an obvious game that many shady mechanics like to do. The interesting part about their scam is that they like to offer adding repair costs to your loan. This is great for poor people who have a hard time making ends meet like me. And it's even better for North Coast because they have been getting money out of me even though they haven't been actually fixing my car. They knew I'd either break down and default or I'd keep coming back for round 2 and 3.. 4, 5, and so on of repairs. And let's not be fooled by these phony reviews on here. The BBB, the FTC and the Ohio Attorney general has over 30 complaints each for similar issues, and some including disclosure issues. They don't like to air out information about wrecks, repair issues and warranties. Many people have been mislead by north coast. Not just me. These reviews are probably employees and their friends getting on here creating fake accounts to make them look good. This is a common business practice. I have filed a claim with the BBB, the FTC, the Attorney General, rip off report, and a few others. I hope they can do right and actually fix my car. When I was in college I had a lot more money and I was paying to have my dodge neon (a previous car) fixed at Goodyear. Goodyear was a great company because I never had to return to have the same thing fixed. I went in, dropped off the car, paid their price (and yes, they are expensive) but they fix it right. I've been a goodyear customer for 6 years. Now I can't afford it because I'm busy paying Northcoast 310 a month for a car that has mechanical issues. Let's face it. I'm paying 3x blue book and market value. My loan is "upside down" in financial terms. It's worth 2,900 plus or minus and I'm paying almost 10k out the door on a 2001 pt cruiser in poor condition. I was mislead by the repair promises and now the shop is delaying a timely and efficient repair. Their lies are also putting me in an unsafe vehicle. More

I found everyone at the dealership helpful and friendly. Ameer answered all of my question completely and honestly, I am very pleased. I will shop there again. Ameer answered all of my question completely and honestly, I am very pleased. I will shop there again. More

I got a car on 1,10,14 and it was I shop by the 1/18/2014, for trainie that I told was bad, and y'all did't believe me. Then y'all have it for three weeks and tell me y'all would give me a rental w 1/18/2014, for trainie that I told was bad, and y'all did't believe me. Then y'all have it for three weeks and tell me y'all would give me a rental which the last week before . I picked car up y'all did. That was so nasty dirty tires bald and sell like smoke. And was just gross. Then I tell y'all car still acting up you have me drive up there again got say there's . Nothing wrong and then I call y'all again and y'all informed me that Jim resin .so I take it back to ford per Chris because that's the deal we had with Jim . I goe to the beford store to talk to Leon only to sit for and hour n half to be told he not there. Leave because I'm in tears call my husband then I called back to talk to Allen for him to tell me Leon back yeah right . Driving car it jerk all the way home get my family to try n get a lil joy and car start jumping on highway . And that really when I said enough we could of been killed . And y'all so money hungry y'all didn't care so . I called the bbb on y'all plus a lawyer . Enough is enough I have been a great customer far as paying. But God will punish y'all n the founder because the money y'all use is called dirty money because your robbing people to get it . Karma is real N charming Mike let not forget how you said Bedford had salvage cars also. Go day More

This was the most pleasurable and stress free car buying experience that I have ever had. Mike really took the time to inquire about my own personal likes in a vehicle and made sure I found the vehicle of m experience that I have ever had. Mike really took the time to inquire about my own personal likes in a vehicle and made sure I found the vehicle of my choice at a price that I can afford. The staff was also very friendly. Thanks' More

Very nice friendly service would recommend north coast to friends a lot of cars trucks vans to chose from would go back to buy so more cars friends a lot of cars trucks vans to chose from would go back to buy so more cars More

I love my 09 Ford edge no problem at all this is my second car I buy from north Coast the experience and expectation and the sale man,management was excellent second car I buy from north Coast the experience and expectation and the sale man,management was excellent More