North Coast Mitsubishi of Akron

BEWARE READ LOW STARS FIRST. !!! 0 stars: I had an extremely negative and frankly alarming experience with North Coast Mitsubishi. I strongly urge anyone considering doing busin !!! 0 stars: I had an extremely negative and frankly alarming experience with North Coast Mitsubishi. I strongly urge anyone considering doing business with this dealership DO NOT DO IT or proceed with extreme caution. On October 22, 2025, I purchased a 2021 Dodge Durango Citadel from this dealership. Before finalizing the purchase, I specifically reviewed the Carfax report with salesperson Malik Jenkins. The report noted prior damage, and I explicitly asked for more details. I was told there were no photos available and was assured, clearly and directly that the damage was minor and limited to the front bumper, purely cosmetic, and that the vehicle had been fully inspected. Within days of taking possession, the vehicle began making loud, unusual noises. Concerned, I eventually brought it to a certified Dodge dealership for inspection. What they found was shocking: structural damage to the front crossmember, a critical part of the vehicle’s subframe. This is not cosmetic damage, it is a serious safety issue. The component showed clear signs of prior impact and attempted repair and required full replacement. Let me be absolutely clear: structural/subframe damage is not “minor bumper damage.” It directly affects the safety, integrity, and value of the vehicle. Had I been told the truth, I would never have purchased this vehicle under any circumstances. The dealership is now claiming that I “understood there was prior structural damage.” That is completely false. At no point was structural damage disclosed. Instead, the damage was minimized and misrepresented. A signature on paperwork does not equal informed consent when material facts are misrepresented or withheld. This situation leaves only two possibilities: • The dealership knew about the structural damage and failed to disclose it, or • They failed to properly inspect the vehicle despite claiming that it had been inspected and was safe Either scenario is UNACCEPTABLE. I made multiple attempts to resolve this issue directly with emails, phone calls, and even certified mail to management, but received no meaningful response or accountability. As a result of this experience, I am now dealing with thousands of dollars in repairs, diminished vehicle value, and the stress of having unknowingly driven an unsafe vehicle. This was not just poor customer service, this was deceptive and underhanded business conduct. Misrepresenting a vehicle’s condition, especially when it involves structural safety issues, is completely unacceptable. They’re claiming that because I initialed paperwork stating there was no damage, I’m now responsible for serious issues that didn’t even present themselves until days later; despite being told the vehicle was in good condition. An underhanded position that ignores the reality that no reasonable buyer would seek an inspection when the car appeared to run perfectly and was represented as sound. I would not trust this dealership to be transparent or honest about the condition of any vehicle they sell. BUYERS BEWARE! They also have a lot of complaints on AG site, I wish I had looked at that first. Pics show how I was driving and then claiming they did an inspection 🧐 DON’T FALL FOR OUT TEAM WILL CONTACT YOU BECAUSE THEY’LL JUST TELL YOU THAT YOU SIGNED/INITIALED AT PURCHASING. I WILL continue to update this post so potential buyers can beware More

We walked in with a plan and Brooke was able to make that plan a reality. We really appreciate her and all she helped us with!! plan a reality. We really appreciate her and all she helped us with!! More

Shout outs r due when u meet someone that goes up and beyond ur expectations, that does not just they job but moves to make a customer happy in every form possible. I believe in reviews that share the go beyond ur expectations, that does not just they job but moves to make a customer happy in every form possible. I believe in reviews that share the good and bad and let others find help! With this being said I want to say Brooke Norman thank you!!!! I watch her run (literally) to make sure my request was getting done as I was throwing them at her. I texted call and push and not once did she not respond with out a smile and a vibrant attitude each time. I want to say thank you very much I appreciate all ur work to please me and that's what means the most in sells knowing Ull never see them and knowing the car was sold u still did ur thing. My bad part is yes it took a while inside for me but again I was asking for a lot and besides the car smoke smell that I'm treating today. I can't say there wasn't no negative side. Shout out to Emily and the guys up in the box that worked over 2 hours to make sure that I was leaving happy and got what I asked for. Nothing is perfect but good customer service and feeling heard and understood will go a long way. THANK YOU BROOKE!!!!!! 😊 More

Trey has been the best. He answered all of my questions and took his time. He worked with me in so many ways to make sure I was getting what I could afford. Thanks to him, I He answered all of my questions and took his time. He worked with me in so many ways to make sure I was getting what I could afford. Thanks to him, I’m about to drive home a 2022 Mitsubishi outlander!! Thank you Trey!! More

Trey and Nathan were very welcoming and understanding of our situation. They gave us a range of options They made certain we were happy with our purchase and did not try to pressure us into buying something our situation. They gave us a range of options They made certain we were happy with our purchase and did not try to pressure us into buying something we couldn't afford. More

This by far is the best place to buy a vehicle! !! Outstanding customer service !!! You’re not gonna find better people!! !! Outstanding customer service !!! You’re not gonna find better people!! More

Deceptive Practices and Hidden Damage – A Wasted Trip My recent experience with this dealership was incredibly frustrating and a complete waste of my time and money. I was interested in purchasing a 2022 Te recent experience with this dealership was incredibly frustrating and a complete waste of my time and money. I was interested in purchasing a 2022 Tesla Model S that they advertised with a clean CarFax report. Before making the two-hour drive, I specifically called and confirmed that there were no conditions to receive the listed price and that the vehicle had no prior damage. Both claims were explicitly denied over the phone. Given their assurances, I rented a car (as my previous vehicle was totaled) and drove four hours round trip for my appointment. The sales representative was friendly and the test drive went smoothly. However, when I expressed my interest in purchasing the car outright, the finance manager appeared and informed me that to get the advertised price, I would be required to finance through them. This was the first major red flag, directly contradicting what I was told earlier. As I was reviewing the finance terms, they then casually dropped the bombshell: the car actually had structural damage. When I immediately stated I was no longer interested, a manager came over and showed me an auction report that clearly documented this structural damage. Had they been transparent from the beginning about the financing requirement and, more importantly, the structural damage, I would have saved myself over four hours of driving, the cost of a rental car, and valuable time spent at their dealership. It's clear this dealership engages in deceptive practices, and based on other reviews I've since read, this appears to be a long-standing pattern of behavior. I strongly advise against giving them the benefit of the doubt. More

worked with Cody. He was great to work with. Very efficient and his follow up was great! He was great to work with. Very efficient and his follow up was great! More

Knobi was so helpful! Very professional and knowledgeable. Thank you for everything!! We appreciate you ! Very professional and knowledgeable. Thank you for everything!! We appreciate you ! More

Had a great car buying experience our salesman was Zach did an excellent job. Highly recommend did an excellent job. Highly recommend More