North Coast Mitsubishi of Akron

I recently purchased a vehicle at North Coast Mitsubishi in Akron. The vehicle did not have an owner’s manual, so I had to call the office to explain my need for the manual. I talked to Brian, one of the cu in Akron. The vehicle did not have an owner’s manual, so I had to call the office to explain my need for the manual. I talked to Brian, one of the customer service sales reps. He listened attentively to my complaint and anxieties I about the owner’s manual, talked to his supervisor and found a way to help me. In less than an hour I had my manual in hand. Brian was excellent!!! The amazing thing is he was willing to help me, and he was not even the one who assisted me in purchasing the vehicle. I really appreciate how he systematically handled my problem. People like Brian are a blessing to any establishment. Thank you, Brian, for being so helpful. More

I recently purchased a car from North Coast Mitsubishi Akron, and I had a fantastic experience, thanks in large part to Trey Shaw. From start to finish, Trey was friendly, approachable, and genuinely help Akron, and I had a fantastic experience, thanks in large part to Trey Shaw. From start to finish, Trey was friendly, approachable, and genuinely helpful. He took the time to understand exactly what I was looking for, answered all my questions with patience, and made sure I was comfortable every step of the way. His professionalism and positive attitude really stood out—he’s truly a class act. I felt no pressure throughout the process, which made the entire experience smooth and enjoyable. Highly recommend both Trey and North Coast Mitsubishi Akron for anyone looking for a stress-free car buying experience! More

Tawny was the greatest. She kept in touch and went over and above in her help to me. I'm loving the Toyota she helped me buy. Would definitely use her help again! Thanks aga She kept in touch and went over and above in her help to me. I'm loving the Toyota she helped me buy. Would definitely use her help again! Thanks again, Tawny! More

If I could give zero stars I would. This is the worst dealership I have ever dealt with. Do not do business with them you will regret it just as I am. I came to this dealership because This is the worst dealership I have ever dealt with. Do not do business with them you will regret it just as I am. I came to this dealership because their prices were lower than others around. Come to find out it is because they purchase vehicles that have been in accidents. The car I purchased started to make a noise in the front end. I contacted them and brought my car in 2 weeks after i purchased it. (I noticed the noise before then but life happened and it took me a few days to get the time to figure out when I could bring it over and call them). They wanted me to pay to fix the car. I should not be responsible for paying for it as I had just bought the car. It wasn't until I noticed that they voided the extended warranty that I had purchased and brought to their attention that they were willing to fix it. I talked to a manager and he assured me that my warranty was fixed, but it wasn't I had to call multiple times and it still wasn't getting fixed. I brought my car home after they "fixed' it and it continued to make the same noise. I took it to my mechanic and they found what was wrong. Called the dealership to let them know and they told me that when my car left 4 days prior there was no safety concern and would not fix it correctly. I had to call the main manager to get it handled and they decided to fix the issue. I finally had my car fixed so i thought, I drove my car after they fixed it and did an alignment and the alignment was off. Took it back and waited another hour and a half on top of the 2 hours i had already waited. I then found out when i questioned how much longer as i needed to get home to my kids that the computer system they have to use for a Chrysler was expired. So that tells me that it was not done right to begin with. They finally say they have it finished and sent me on my way. My steering wheel is still off and has to be turned slightly to the left. I refuse to bring my vehicle back to these incompetent people. I will wait for my warranty to come into effect to finish getting my car fixed by a shop that has never done me wrong. It took me about a month for them to fix my warranty but it took me having to drive to the dealership to get it situated. I drove back and forth to this dealership multiple times It was a 40-minute drive one way for me and it took time out of my day on multiple days not to mention the amount of gas that I had to use to come here about 5 times in order to get things resolved. DO NOT USE THIS DEALERSHIP!!!! They also don't like showing people the Carfax's too probably because they know that they're scamming people. They don't seem to care about the concerns of their customers until they start to get angry. More

I’ve been dealing with this company for a couple weeks now. They use the “bait and switch” tactic to get you there, then say the car just sold. Apparently they all “just sold”. I told them several times m now. They use the “bait and switch” tactic to get you there, then say the car just sold. Apparently they all “just sold”. I told them several times my maximum amount and they continue to spam my inboxes with vehicles out of my price range. I wouldn’t buy a $5 car from these people. Learn to tell the truth, maybe honesty will get you father than the lies you spew to your customers. Do your research people, I wish I would’ve before ever dealing with Northcoast! More

Tawny was amazing to work with to get me into the vehicle I wanted. This dealership was wonderful from start to finish! We will definitely be back. I wanted. This dealership was wonderful from start to finish! We will definitely be back. More

I have been trying to get a Carfax report for a particular vehicle located at this dealer. I have received emails from 4 different people wanting to know if I want to take this vehicles for a test particular vehicle located at this dealer. I have received emails from 4 different people wanting to know if I want to take this vehicles for a test drive. "I JUST WANT A CARFAX REORT". Should not take 4 different people to provide this document. Going to buy my vehicle elsewhere. Willing to pay more for better service. More

Thank you! You know how to solve problems. A very important skill is to keep your promise! We will cooperate further! You know how to solve problems. A very important skill is to keep your promise! We will cooperate further! More

Excellent service everyone was so polite and helpful and very friendly. I would recommend buying a car here to all my family and friends. very friendly. I would recommend buying a car here to all my family and friends. More

Love this place ! ! This is the third vehicle we have purchased here and will definitely be back ! This is the third vehicle we have purchased here and will definitely be back More