North Coast Mitsubishi - West Cleveland

This dealership absolutely did not meet my expectations. It is a poorly conceived dealership. I was appalled over the setup. The salespersons and customers are configured inside like cattle, where you are e It is a poorly conceived dealership. I was appalled over the setup. The salespersons and customers are configured inside like cattle, where you are expected to share personal information with your salesperson amid a sea of perfect strangers. In this age of identity theft, I was disappointed by this arrangement. Speaking of salespersons, they were not professionally dressed, save two or three people. The entire operation is quite bootleg as though North Coast Auto Mall is a spoof of a reputable car dealership. To add insult to injury, the car that I was scheduled to test drive was not onsite. The fact that the car as not available only underscores how completely unserious this dealership appears to be. I cannot understand how people would purchase a vehicle at North Coast under such conditions where it is clear to me that this company does not care about its customers. Moreover, I do not believe that a north Coast has the proper infrastructure (sales, service, etc.) to support its customers over the life of car ownership from this place. Purchase a car from North Coast? It is going to be a hard NO for me! More

James was excellent got us the car we wanted quick easy and fair. I definitely recommend this dealership and fair. I definitely recommend this dealership More

Soon as I walked in help was there from Jeremy bushelon and the man hooked it up for me I've never driven something so new thank you!!! and the man hooked it up for me I've never driven something so new thank you!!! More

Worst experience EVER! I bought my 2016 Ford Explorer in May off 2022. One month after purchasing it, it was in the shop. 6 weeks later, back in the shop. Another 6 weeks, I bought my 2016 Ford Explorer in May off 2022. One month after purchasing it, it was in the shop. 6 weeks later, back in the shop. Another 6 weeks, BACK IN THE SHOP. 9 weeks later the car was towed into the shop. This occured every 8 weeks through January. I asked to do a trade in because its impossible to do monthly payments AND keep up with maintenance fees, daily fees of not having a car. This car literally drained my bank account!! I had a warranty, but wouldn't you know...only very few things were covered and still had to pay $100 deductable...every..time...for covered parts. The answer to my trade-in was...if I paid $1750 or put up another car for a down payment they could help. BUT, I would have larger monthly payments. Obviously this was not and option since I had already drained my ban account. $900 later, I ger my car back with them next issue. At actually ran for 3 months, then....yep..back in the shop FOR THE SAME THING THAT WAS ALREADY FIXED. This "fixed problem" was an issue over and over. I was told my car would have to be in every 3 months to fix the issue. I live 55 min away! Thats just crazy! I have since been trying to contact NICK BARON at NCAM to discuss. Trade-in or reduced price due to the issues. Even spoke with them lender Lisa at ILM and she stated I have all rights to fight for a new vehicle and that they team is a new team and the past team was terrible. BUT after leaving 4 messages on a voicemail, 3 messages with workers I spoke to at NCAM AND receiving a text from employee and asking that person, through text, to have Nick contact me back.....Still nothing. It seems to me this establishment is 1000% about scamming people and 1000000% about not doing the right thing. Absolute Nightmare Situation!! More

great dealership! very friendly and eager to help. D’angelo was a great employee who was patient, and helped with the decision. Would recommend him and this dealership very friendly and eager to help. D’angelo was a great employee who was patient, and helped with the decision. Would recommend him and this dealership. More

I highly recommend! The people are very friendly— Ibrahim helped out with the cars I wanted to test drive and was very personable thought about the whole auto buying pro The people are very friendly— Ibrahim helped out with the cars I wanted to test drive and was very personable thought about the whole auto buying process. I definitely left a happy customer — I knew my credit situation was not ideal, yet I still left with an amazing vehicle! I truly wish I would have stopped up sooner! More

North Coast Mitsubishi Auto Mall of Bedford on Broadway finance department are just damned sleazy thieves. The sales people like Mike Hudson and Julius are great. However, the sleaze ball Mo (minus Curly a finance department are just damned sleazy thieves. The sales people like Mike Hudson and Julius are great. However, the sleaze ball Mo (minus Curly and Larry of the 3 stooges) of finance is nothing but a thief that can't do math with a calculator. People, check the amount of taxes you're being charged on the actual sales price. Y'all gettin ripped off!!! Plus they they "band-aid" cars they sell knowing they have serious problems. They sold me a 2017 Nissan Rogue for almost $20,000.00 and the transmission was shot!! I did my due diligence and had it diagnosed ONE day after purchase and found out. Had I not I'd have been stuck with a useless vehicle and a $20,000.00 debt. That's why they basically FORCE you to purchase GAP insurance, which is OPTIONAL by law! AND, to top it off, they will try everything under the sun to NOT give you your money back. Including DEPOSIT ONLY checks or CONTRACT checks that you can't cash unless you have a bank account. Videm is okay, but that xxxx Mo. The original snake from the GARDEN of EDEN. When he gets caught in his crooked math and challenged for it, he will try to provoke you to do something stupid. You know, like that dumb "N...a" stuff to get you put in jail so he REALLY don't have to give you your money back. DO NOT buy a car from these people (snakes) !! But if you do, get it checked ASAP. I will definitely be letting the FTC and BBB know about their deceptive practices. GOD'S GRACE 🙂🙏 More

DO NOT GO HERE! Run the other way!! I originally came here to trade my car in. I received a quote for my car that was competitive. I called back that day to see if t Run the other way!! I originally came here to trade my car in. I received a quote for my car that was competitive. I called back that day to see if they would honor that price if I didn’t buy a car at this time and was told that they would. I received a call today asking if I was still planning on selling my car and was again told that they would honor the original price. I ended up going in to sell the car and they then said that they will not honor it and offered me significantly less for the car even though there had been no changes to it. Such a dishonest dealership. Stay clear! More

Just as bad as sister location, wasted our time in a trade blaming corporate but really just the guys at the other office; after viewing linkedin a bunch of trash lackeys. Wasted time twice, first tome trade blaming corporate but really just the guys at the other office; after viewing linkedin a bunch of trash lackeys. Wasted time twice, first tome didnt have the car there. second time, had car there but tried to scam us into a 18% interest rate (already prior customers scammed into a 9% interest rate) all cars with collisions or structural damage, told them DO NOT WASTE MY TIME; there nerve day before thanksgiving and then having the nerve to ask for 500 down at the last minute dragging us out lying about docusign; and to top it off car was pulled down from getting all new brakes and new tires on trade which cost me a month of scheduling for my current cars service just to drive it up there and play games and get almost scammed Save your time, money, and effort. Dodged a bullet and you should too, dont believe the texts they are all working the same tablet, they wont honor service agreements, they aren't talking to the banks, they aren't going to have anything ready they just have time to lie and lie more. More

Soon as I walked in it was welcoming and they were very determined and positive about getting me in something and assured that I would love it and I DO!!!! determined and positive about getting me in something and assured that I would love it and I DO!!!! More