North Coast Mitsubishi - West Cleveland

I bought cars here in 2017 and 2024. I will not return and would not recommend doing business here. They use extremely high pressure tactics to get you to sign, I had to say no to their I will not return and would not recommend doing business here. They use extremely high pressure tactics to get you to sign, I had to say no to their overpriced service package 10 times before they would accept my answer. This is a red flag especially for other women buying cars on their own - they will not respect your choices. I now understand why they push the service package so hard - the check engine light came on my 2020 Trax less than 12 hours after buying the car. They are nice enough to you until you buy a car and then they speak to you like garbage (Ariel especially) after they have your business. The car also had a crack in the windshield that they made sure not to disclose, I didn’t see it because I test drove the car at night after waiting over an hour for the car to be pulled up. Ariel was extremely unprofessional, antagonizing, and argued with me about having the car detailed while it was at the dealership for service, even though I requested the detail in advance with my salesperson Darvin after they sold the car to me filthy on the outside and with stains on the interior. Absolute terrible experience all around. When I picked the car up after the windshield was replaced, they literally pretended that the car was detailed. They put down detail mats, yet all of the stains, dirt, and crumbs that were in the vehicle when I purchased it remained. I feel that this was intentional after my hostile interaction with Ariel. Do NOT do business here, you will regret it. More

I couldn't even make an appointment for oil change. Horrible company. I'll go somewhere else. Horrible company. I'll go somewhere else. More

Went in to buy a 2020 Mustang in cash. Called prior to making the 5 hour journey to confirm that the wire would go through that day. Once I arrived they told me that it would not go throug Called prior to making the 5 hour journey to confirm that the wire would go through that day. Once I arrived they told me that it would not go through until Monday (it was Saturday) and that if I financed the car they would take 400 off. I had zero intention of doing that, they offered to ship the car to me. Tuesday the wire hit and they told me the shipper was one hour out. Fast forward to Friday, no one has called or communicated with me. I drive back to pick the car up myself. I was told the car was detailed and ready to be shipped. The car has OLD BLOOD SPLATTER EVERYWHERE. I HAD TO CLEAN SOMEONE ELSES BLOOD OUT OF MY NEW CAR. BLOOD WAS IN THE CRACKS TO THE BUTTONS OF THE STEERING WHEEL, THERE WERE BLOODY FINGER PRINTS ON THE VISOR AND BLOOD DRIPPING DOWN THE MIDDLE CONSOL. I purchased this car at night and it has black interior. I wasn't going to make a post because I wanted to move on from this terrible experience but the blood is a biohazard. When trying to contact the dealership I get no call back then someone telling me I'm a lying angry customer and it was BARBECUE SAUCE. I hung up on them. DO NOT GO HERE. SPEND YOUR HARD EARNED MONEY ELSE WHERE. DOMINIC AND GEORGE ARE AWFUL More

Thanks to Milad for helping get into a new car He was very patient and helpful!! And for the job done. Go check him out! very patient and helpful!! And for the job done. Go check him out! More

This place was amazing ! I am very satisfied with my car Shelly was very nice and very helpful and helped me get the car that I really wanted I am very satisfied with my car Shelly was very nice and very helpful and helped me get the car that I really wanted More