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North Coast Mitsubishi - West Cleveland

Cleveland, OH

3.8
1,653 Reviews
North Coast Auto Mall is located in Cleveland Ohio, between State and Pearl Road at 5700 Brookpark Road. Since we opened our Cleveland location in 2009, we have proudly served thousands of customers. Our sales staff is highly trained and knowledgeable about all of the vehicles in our inventory. We have been serving Cleveland for ten years and our reputation precedes us. Our in-house financing program, or buy here pay here, is designed for people with bad credit, no credit, or first time buyers, to help you start repairing or rebuilding your credit. North Coast Auto Mall's sales and finance teams are here to help you, so if you have any questions or concerns about your auto loan, don't hesitate to ask us!
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5700 Brookpark Rd

Cleveland, OH

44129

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Showing 1,653 reviews

November 30, 2024

Very helpful great customer service and he got me APPROVED! I recommend anytime.Come see Zes More

by Tish K
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See Ashraf
November 13, 2024

This dealership added addendum to my loan application which they refuse to remove. I was at the dealership for 5 hours with my girlfriend so , I guess there intent was to wear this 65 year old , visually More

by rick-long
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Muhammad Mian
November 09, 2024

I was extremely pleased with my salesman Kris Burgess. It was a very easy transaction and everyone involved were very professional. More

by Tspazz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Burgess
October 26, 2024

Jonathan was extremely helpful. As usual, getting a car is a very timely thing and he made it easy. Food was amazing! More

by Chris.tina124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
August 16, 2024

They undervalued my trade in by 3k & tried to sell me new car that was listed 4k lower on website! More

by Amanda Miller
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Bedford staff
Aug 16, 2024 -

North Coast Mitsubishi - West Cleveland responded

Hello Amanda My name is Arnold and I am the Customer Service Manager here at North Coast Mitsubishi - West Cleveland. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I’d like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers’ opinions, and thank you for bringing this to our attention. Respectfully, Arnold Customer Service Manager 330-439-5721

Aug 16, 2024 -

Amanda Miller responded

I appreciate you responding, the incident actually happened at your sister store in Bedford. You are welcome to email me directly if you are willing to take a look at the offer they provided and evaluate the discrepancies. Miller44202@gmail.com

August 06, 2024

DO NOT BUY from the Brookpark Location. MIGEL RUVINOV is awful, unprofessional, rude and condescending. As a word of professional advice - REFRAIN from calling women "darling." I would NOT More

by MJHMD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bub and Migel Ruvinov
Aug 09, 2024 -

North Coast Mitsubishi - West Cleveland responded

Hello My name is Arnold and I am the Customer Service Manager here at North Coast Mitsubishi - West Cleveland. Please accept my sincere apologies for your recent negative experience. Our goal is always the total satisfaction of our customers. I’d like to discuss what occurred and how we might make it up to you. At your convenience, please contact us directly at 330-439-5721. We value our customers’ opinions, and thank you for bringing this to our attention. Respectfully, Arnold Customer Service Manager 330-439-572

June 29, 2024

This place is a scam, James the sales person is not a good salesperson, Miguel there manager is a Phony,! When the first day to test drive a 18 Nissan armada and the transmission blew, James acted like h More

by prime025
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Haas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2024 -

prime025 responded

I work with the public, I would never play with anyone's money. This place is a scam, I'm in the mist of taking it back and ruining my credit, Miguel is totally responsible! James the salesman is selling vehicles at the same time not happy there as he mentioned to me!

June 06, 2024

Milan Hanna was extremely helpful and friendly. We drove off the same day fully satisfied. Highly recommend. More

by neilfilous1031
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milad Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2024 -

North Coast Mitsubishi - West Cleveland responded

Thank you for the 5-star rating! We are thrilled that Milan Hanna was extremely helpful and friendly, ensuring you drove off fully satisfied the same day. We highly appreciate your recommendation!

April 24, 2024

Thank you to the fabulous team for working so diligently on getting the best deals for me and my daughter. Jeremy Bushelon, was so helpful in directing us through the process of choosing the best vehicle f More

by jaclark52475
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Bushelon
May 14, 2024 -

North Coast Mitsubishi - West Cleveland responded

Thank you for your 5 star review! We are delighted to hear about your positive experience with our team. We appreciate your kind words and recommendation. We hope to see you again soon!

April 06, 2024

We had a great experience with our salesman Milad. He was very friendly, knowledgeable, and kept us informed at every step of the buying process. I would come back again if we were in need of another More

by Bhuston1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Saliba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milad Hanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

North Coast Mitsubishi - West Cleveland responded

Thank you very much for your wonderful one-star review! We are happy to hear that you enjoyed your experience with our seller Milad. We are proud of his friendly service and expertise, and we're happy to hear that we've kept you informed at every step of the purchasing process. We look forward to seeing you again if you are in need of a new vehicle.

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