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North Bay GMC Cadillac

Great Neck, NY

Overview
Employees
Reviews
Vehicles
4.3
546 Reviews
Welcome to North Bay's DealerRater page. We are happy to service the diverse population of NEW YORK CITY and LONG ISLAND. NORTH BAY features new and pre-owned inventory of CADILLAC, BUICK, and GMC vehicles as well as service. Our sales professionals are knowledgeable, respectful, and will always try to give you the best deals. That's why we have received GM's prestigious MASTER DEALER AWARD 11 times - a testament to the quality and standard set forth by General Motors and upheld by our dealership. If you have any questions, contact us at 516-466-6200, or at our website www.northbaycadillacbuickgmc.com. THANK YOU for shopping with us!
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720 Northern Boulevard

Great Neck, NY

11021

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Showing 546 reviews

September 19, 2025

Technicians are nice and kind and Sophia was amazing. She is knowledgeable and super kind. More

by Lovegod71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sophia
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Thank you for your kind words! We’re glad to hear our technicians took great care of you and that Sophia made such a positive impression. We’ll be sure to share your feedback with her and the rest of the team. We truly appreciate your business and look forward to serving you again. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 19, 2025

Terrible experience at North bay cadillac. They waste your time and are incompetent to say the least . More

by Northbaycadillac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback about your experience at North Bay Cadillac. We strive to provide efficient and reliable service, and it’s clear we did not meet that standard during your visit. I’d like the chance to speak with you directly so we can address your concerns and ensure they’re properly resolved. Please contact me at 516-487-2222 at your convenience. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 18, 2025

Always the best service at the dealership. Checking in when you arrive goes very smoothly. Everyone I ever dealt with was courteous, informed and very helpful. More

by MJPANULLO
Recommend Dealer
Yes
Employees Worked With
Will
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Thank you for your wonderful review! We're happy to hear that you consistently receive the best service at North Bay Cadillac Buick GMC. Our team takes pride in ensuring a smooth check-in process and providing courteous and informed assistance. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 17, 2025

I’ve been leasing cars from you for over 15 years, and the service center used to be a pleasure to deal with. Unfortunately, the recent experience has been disappointing. My radio hasn’t worked for over More

by joseph56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hain
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Joseph, thank you for sharing your feedback and for being a loyal customer with us for over 15 years. We truly value the trust you’ve placed in our dealership during that time. I’m sorry to hear that your recent visit did not meet the level of service you’ve come to expect. As we discussed on the phone, once a vehicle is outside of the warranty period, repairs do become the customer’s responsibility, as our technicians must be compensated for their time and expertise. While I understand your frustration, please know this policy is consistent across all repairs once coverage expires. That said, your comments are important to us, and I will share them with our team so we can continue to improve the way we communicate and support our long time customers. We hope to have the opportunity to regain your confidence in the future. Warm Regards, Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 17, 2025

Thank you again for excellent service it is always a pleasure to bring car in for service quick professional service Sofia is great thank you More

by United
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sofia
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Sep 19, 2025 -

North Bay GMC Cadillac responded

Thank you for taking the time to share your experience with us! We’re so glad to hear that each visit has been a positive one and that you continue to receive quick, professional service. Sophia will be delighted to know her efforts made such a great impression. We truly value your loyalty and look forward to welcoming you back for your next service. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 16, 2025

The service was fast and the staff was friendly. I did not like the fact that when they returned the car after service it had been hosed off but not dried. Instead they left it in the sun to bake More

by ANTHIANNI
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I had no interaction with David
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Sep 17, 2025 -

North Bay GMC Cadillac responded

Thank you for sharing your feedback. We’re glad to hear that you found our service fast and our staff friendly, but we sincerely apologize regarding the way your vehicle was returned. Leaving the car to air dry in the sun and resulting water spots should not have happened, and we understand how that can be frustrating, especially after you had just paid for a wash. We’ll review this with our team to ensure vehicles are dried properly and presented with the level of care you expect. Please feel free to reach out to us directly. Thank you for choosing us! Best Wishes, Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 16, 2025

Dan Cunningham he is the best sels parson I have seen ever. I just get my Cadillac Escalade ESV 2025, I am very happy with my new car . He is very helpful person. Thanks Dan see you soon More

by bhuiyansaiful22
Recommend Dealer
Yes
Employees Worked With
Dan Cunningham
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Sep 16, 2025 -

North Bay GMC Cadillac responded

Thank you for your review, Saiful! I'm glad to hear you're happy with your new 2025 Cadillac Escalade ESV. Dan truly goes above and beyond for our customers at North Bay Cadillac Buick GMC, and we'll make sure to pass your feedback along to him. We look forward to seeing you again soon. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

September 15, 2025

The wait was too long then normal my appointment was @ 8a.m got out around 11:45a.m. More

by GIANTKILLER015@YAHOO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2025 -

North Bay GMC Cadillac responded

Thank you for your feedback. We apologize for the longer than expected wait time during your visit. While we aim to complete all appointments promptly, at times additional service needs or unexpected delays may extend the process. We value your patience and will continue working to improve our scheduling and efficiency so your future visits run more smoothly. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 14, 2025

Great communication great service Car was as described. Would recommend to family and friends going forward. More

by MISSB253
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
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Sep 15, 2025 -

North Bay GMC Cadillac responded

Thank you so much for your kind words! We’re glad to hear you had a great experience with our communication and service, and that your car was just as described. We truly appreciate your recommendation to family and friends, it means a lot to us! We appreciate your business and hope to see you again soon! Victoria Valette Customer Experience Manager North Bay Cadillac GMC

September 12, 2025

Excellent Courteous done in a quick accurate manner They provide extremely nice customer service .place clean you can have a quick snack or coffee and the help is extremely pleasant 5 star service and help. More

by Bijougirl104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manger was excellent mechanics personal
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Sep 15, 2025 -

North Bay GMC Cadillac responded

Thank you for the wonderful feedback! We’re so glad you enjoyed our courteous and efficient service, as well as the clean and welcoming environment. It’s great to hear you felt comfortable and appreciated our team’s hospitality. We truly value your 5-star support! We will share your comments with our team, and we look forward to working with you again. Victoria Valette Customer Experience Manager North Bay Cadillac GMC

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